Nothing!!

It was wonderful and the food was very good. Staff was helpful.

Stayed in January 2024

Customer service was good, punctional for time in both pick up and Drop. The food was delicious , Very neat and clean.

Stayed in January 2024

To be frank everything is avaialble. Also management have started working on Steam/Sauna room, Yoga room and Gym for free of cost

Its really very clean and comfortable

Stayed in December 2023

Everything is perfect compared to other hotels; this one is the best one in Nepal. Really good service, and the new front office girl is so friendly must give her a recommendation!

Stayed in November 2023

Nope 😊

I recently had a short trip to Nepal and Kathamandu was just transit so Booked this hotel, which is very closed by Kathamandu Airport and stayed in Super Deluxe room. I found it to be not just a business or city hotel but exceptionally clean, with a genuinely friendly staff. I was particularly pleased with the high-quality linen and overall hygiene standards. Most of the hotel In kathmandu had hot water issues and heater, but they have perfect system of hot water and heater. No need to waste lot of water. My booked Room size is bigger then as I expected, well maintained bathroom are fully equipped with all the amenities which is available in 5 star hotel. So I am satisfied worth of spending.

Stayed in December 2023

Nothing

All Simply super

Stayed in November 2023

Perfect for airport stay!

Stayed in December 2023

Very pleasantly surprised with how clean & modern it was… which is not common in Kathmandu. It has a business-hotel-like vibes…sophisticated and laidback. Hot shower is abundant & immediate without waiting for 15 min (unlike most of hotels in nepal) Nicely equipped and staffs are very friendly& attentive. I ordered breakfast room service and it was very comfortable. I will come back every time I have to fly in & out of Kathmandu!!

Stayed in December 2023

Excellent Hospitality

Stayed in November 2023

Perfect location, clean and delicious food, reasonable price

Stayed in November 2023

Great location close to airport, minutes away. Room was great, bed and pillows very comfortable. Meals were very nice, breakfast served by room service. Staff was great and very helpful. Would definitely use again/recommend the Prudential Hotel. Very comfortable!

Stayed in November 2023

Room is super clean & very comfortable and also Good atmosphere .Staff also Good.

Stayed in November 2023

Nothing to complain about

Brand new facility with all sort of comfort best place i have ever stayed

Stayed in November 2023

Located in convenient place (close to TIA), newly built hotel with spacious rooms, great food and lovely staffs. Got picked up from / and dropped off to the airport on time.

Stayed in November 2023

The room was smaller than the picture shown and the staff was hesitating to change the room since we checked in.

Stayed in April 2025

the smell in room was absolute nightmare I made a complaint on smell and as a fix housekeeping comes over and tries spraying airfreshner. that wouldn't fix it. We booked 2 rooms side by side. due to the smell of washroom there was no way we could stay. we ended up exchanging the room into smaller room. No, breakfast was not an option and facilities wise it was minimal basic place. It is good for one night stay maybe but I personally would not stay again. However staff were nice. Also the water drain on one of the room was an issue but we were too tiered to move so we just decided to manage.

Location wise it was good.

Stayed in February 2025

its all good to stay at the property, but on my second stay my 3 yrs old scratched the mosquito bites hand , there is few blood stain in their old bed sheets...they charged me 2300 rupees. which is bits upset..

Stayed in January 2025

The hotel seemed to be under construction, when I went for breakfast there was only dirty dishes and mess. View from hotel window was a brick wall

The staff were very helpful

Stayed in December 2024

Certain areas of the room would do with closer attention to cleanness , tv/ tv cables were covered with weeks worth of dust and shelf underneath also had a biting a build up , other than this reasonably clean Water temp could do a bit hotter , it was nice and warm but would be nice to have a good hot shower between two long journeys

Close to the airport ,comfortable room , friendly staff

Stayed in November 2024

very noisy dirty shower did not work

spacious

Stayed in October 2024

The room smelt like cigarette smoke.

Friendly staff and excellent location near airport.

Stayed in September 2024

Cleanliness was very poor. Gritty floors. No slippers when the floors were gritty. Everything smelled of smoke. Cleanliness was an issue. The main hallways and stair railings were very dusty and it’s looks like construction dust. The room floor was gritty and the sheets were either not cleaned or had oil stains. The room smelled of smoke. We asked for another room without the smell and they tried their best to accommodate. They offered a room they had sprayed with air freshener. The smoke smell was better than artificial scent. The beds were soft. If you like that, then great. We are used to firm Asian beds so did not appreciate the old style dip in the bed when you lie down.

The hotel was close the airport. They have tried to design a stylish hotel. Looks quite new. Cleanliness was an issue. They offered a room they had sprayed with air freshener, and really tried to accommodate our desire for an unscented room. The service was very good, they really tried to accommodate. But I would rather find another place that was cleaner.

Stayed in September 2024

The room including the bathroom i had was smelling cigarette smoke horribly. I was told it will go away and no other alternative room. From 2 am until i checked out 7am, it got worse i barely could breath neither rest. I opened window it got worse, i rested with the room door opened too as it was suffocating. It was horrible experience, had i known it would be helpless, i’d rather stay at the airport. Waste of time and money and bad for my lung with that kind of room condition

The staff who was picking us up at airport and doing the check in and out for us was sincere, although he was confused of the steps for payment upon check in and we wanted to rest asap as our flight was delayed for 2 hours and it was extremely late.

Stayed in July 2024

The room was nice and clean but I was not able to sleep because the room smells like cigarets. probably previous huespeds have smoke a lot in that room .

all the employees very kind, nice and profesional. hotel looks good

Stayed in May 2024