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Reviews of The Milestone Hotel & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Thamel Marg, Thamel, 44600 Kathmandu, Nepal

#244 of 434 hotels in Kathmandu

Guests' Choice

Review Score

Based on 483 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.7

  • Facilities

    8.4

  • Staff

    9.2

  • Value for money

    8.5

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 151 - 175

  • Reviewed: December 7, 2023

    10
    Exceptional
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    The receptionist, Deepika always ready to help and her smile always brings happiness. Not only Deepika but all the staff are very friendly and helpful. I love it. You will not be disappointed if you choose this hotel.

    Stayed in December 2023

  • Reviewed: December 6, 2023

    4.0
    Disappointing
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel fare was almost double than similar to other hotels..

    receiptionist was good

    Stayed in November 2023

  • Reviewed: November 30, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    STAFF ARE VERY HUMBLE AND DESK IS VERY PROMPT OPERATION MANAGER MR PRABIN WAS REALLY HELPFUL AND HUMBLE TO OVER ALL A GOOD EXPERIENCE WITH HOTEL

    Stayed in November 2023

  • Reviewed: November 30, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff is very good, location is also very good for tourists

    Stayed in November 2023

  • Reviewed: November 29, 2023

    10
    A bargain for the price
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Theres none to dislike

    The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make the stay enjoyable. I highly recommend this hotel for anyone visiting Kathmandu. The location is close to central Thamel.The front desk experience was smooth thanks to Mr. Swachandra. Room service is prompt.

    Stayed in November 2023

  • Reviewed: November 26, 2023

    10
    Excellent Place to Stay in Kathmandu
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    NA

    Prabin is really awesome w.r.t. travel arrangements and took utmost care considering customer preferences Dipika goes above and beyond the call duty, always around to help and gets fixed things in no time. It’s really a nice experience to chat with staff who are smiling and always around. Not to miss the location itself is great. It’s in very much each of popular destinations

    Stayed in November 2023

  • Reviewed: November 25, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Full availability for any kind of request helping in booking other activities. All the team is really kind always checking that everything is ok. Dipika at the reception desk is a jewel for making us feel good. Room are huge clean and quite. Food at restaurant is continental if needed.

    Stayed in November 2023

  • Reviewed: November 24, 2023

    10
    Strongly recommended
    • Business trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Super👍

    Stayed in November 2023

  • Reviewed: November 22, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was an amazing stay! Great staff and Tipika was arranging everything perfect!

    Stayed in November 2023

  • Reviewed: November 21, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    I really like the ambiance of the hotel and the staff were so cooperative.Prabin and Deepika at the hotel were welcoming and courteous. Hope to visit soon

    Stayed in November 2023

  • Reviewed: November 21, 2023

    10
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Clean friendly staff

    Stayed in November 2023

  • Reviewed: November 19, 2023

    10
    I want to thank you Dipika because she was friendly and helped me answer my many questions
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    There is parking for my bike

    Stayed in November 2023

  • Reviewed: November 18, 2023

    10
    Relaxing stay in a busy city
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Great location. Staff extremely helpful to me in getting a taxi app on my phone. Dipika on reception was always checking I was ok and helped me get taxis, even speaking to the drivers so they knew where to pick me up.

    Stayed in November 2023

  • Reviewed: November 18, 2023

    10
    Awsom staff service. Great place
    • Leisure trip
    • Family with young children
    • Deluxe Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    It was really awsom expericne with manger prabin & deepika. They are prof.. good in service, nature. i love this place. I will definlty come again.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    10
    It was a brief stay but a memorable one.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Coffee was missing in the Tea-coffee amenities tray. It would have been a lot better experience to have coffee available in the room.

    Liked the room set-up. It was clean, cozy and comfortable.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    5.0
    wouldn't stay here unless you enjoy staff walking into your room
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    I wasn't keen on having a member of staff walk into my room on three separate occasions each time I had not long gotten out of the shower. When I asked after the first time why they did not knock they said it wouldn't happen again. it did a further two times. I expected them to offer something in way of compensation for one of their members of staff seeing me naked on my bed and to make up for the embarrassment, they did not. personally I wouldn't recommend staying here.

    The hotel itself was fine. slightly overpriced for what it was.

    Stayed in October 2023

  • Reviewed: November 5, 2023

    10
    The location is excellent you should book a room upstairs for the view.
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staffs at the hotel were very friendly and charmful!! Prabin the travel manager was magnificent.

    Stayed in November 2023

  • Reviewed: November 2, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel is perfect I didn’t notice any flaws in my stay

    Excellent

    Stayed in November 2023

  • Reviewed: October 31, 2023

    10
    Rest all day
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    All this good

    Nice and warm

    Stayed in October 2023

  • Reviewed: October 28, 2023

    5.0
    I don’t recommend. For this amount of money there are far better hotels in Thamel.
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    I left a pastry on a bedsit table so I can have it after dinner. Once I got back, there were ants all over it. They came out from wooden headboard of the bed. One gent offered me another room but it was 10pm, I was somewhat unpacked so didn’t bother. No offer of room discount or food refund was proposed which was a bit upsetting. There is no towel rail in the bathroom so had nowhere to put any of the wet towels. When ordering breakfast, some items were not on the plate so I couldn’t enjoy the full meal all at once, but this mistake was fixed quickly. Since restaurant and kitchen are connected via big window I was sitting next to, the shouting of orders from waiters to kitchen was disturbing. Guests next to me where playing music incredibly loud at 9am and no staff bothered to tell them to put the volume down and for someone who adores silence, this wasn’t ideal start of the day, and I had to ask staff to go to guests and ask them to turn the volume down. The building isn’t your typical hotel layout, it’s more like a living block which means every single room exit on square corridor. Because of this, you can hear noise from the staircase and the corridor, all. the. time. I’d say if you are looking to rest after a long day in peace, this wouldn’t be the best place to do that in.

    Central location. Good size of the room. The lady at reception, Arti (I hope I am spelling that right), was super nice and very helpful. Staff was generally really nice so it made me feel comfortable.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    10
    Excellent
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nil

    Reception staff were very helpful.

    Stayed in October 2023

  • Reviewed: October 12, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The best bed I've probably ever slept in... such a comfortable room. Staff were always so lovely and they made the best daal fry ever.. got it multiple times. Super clean and felt luxurious! Thanks so much😊

    Stayed in September 2023

  • Reviewed: October 7, 2023

    1.0
    the worst.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Staff behavior, rooms, foods. NOthing good. all bad

    Nothing

    Stayed in October 2023

  • Reviewed: October 6, 2023

    5.0
    MAY BE IT IS A GOOD LOCATION FOR YOUNG PEOPLE BUT NOT FOR BUSINESS PEOPLE.
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 1 night

    LOCATION AND MANAGEMENT. IT WAS A NOISY NIGHT.

    NO THING SPECIAL

    Stayed in September 2023

  • Reviewed: October 1, 2023

    10
    Great location with awesome staff
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    Great location. center of Thamel easy to get in and out of the city. The staff was wonderful. The bed was extremely comfortable. Don't forget rooftop restaurant from there you can see 360 view.

    Stayed in September 2023

Showing 151 - 175

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