Nothing. Stayed overnight due to cancelled flight so did not have time to explore much.

Service was astounding. Inhouse Casino is an added bonus.

Stayed in April 2022

Nothing

From pickup to drop at airport everything was top class, ever smiling staff is exceptional their property, front office, F&B, housekeeping, security, room service and spa is fantastic, usually I don’t mention name because this is a team effort which makes our stay memorable, but Srijan was our one stop solution to all our needs, this doesn’t mean that others were not helpful. Earlier booked some other hotel but my wife did some research and asked me to book Soaltee and she was right. They gave us very good and reasonable transport and arranged puja at Pashupati Nath Temple. We will definitely visit again.

Stayed in July 2022

Too far from city.

Very good heritage room. Breakfast was Too good. Sabina at reception was very helpful.

Stayed in June 2022

Beautiful hotel. Breakfast was very good and the staff very polite and friendly

Stayed in May 2022

Taxi services

Food

Stayed in May 2022

Hotel location is not great - it is about 3-4 Kms from main market Thamel - and given traffic in Kathmandu, it can take more than 30-mins to reach there. Another issue is the constant flow of personal & corporate events at Soaltee, which can lead to blockage of pool area or high pitched celebratory music through the day.

This hotel provides for a comfortable stay. Rooms are a bit small in size but manageable for stay for a couple. Spa and Gym services are reasonable too. Good spread at breakfast and excellent service by hotel staff. Hotel staff is very warm and hospitable - and serves you with an authentic smile all the time.

Stayed in May 2022

Lot of noise because of marriage, breakfast served was cold , current passing in washroom wall mirror

Location, staff,

Stayed in May 2022

I was informed during booking that casino entry was free But I was charged Rs2000/ That was bad

Courtesy of staff was exceptional. Food was very good. Loved it

Stayed in May 2022

wish the swimming pool timings were longer!

The rooms were spacious and the beds were comfortable! We didn’t get any issues with cold or hot water, which is great! The staff was very professional and helpful!

Stayed in April 2022

To commute even to the main road is a bit of walk and can’t move around without a car.

Super polite staff and hospitable staff. Did over and above to help us with even the smallest thing we had asked for. Rooms are spacious with heaps of option of TV channel.

Stayed in April 2022

The mattress was not comfortable.

wide variety of breakfast.

Stayed in March 2025

The bathroom fan was not functioning. We face bad smell, Reported but not solved

Stayed in February 2025

old furniture and decor. needs upgrade

Stayed in February 2025

From start to end. All of it. From driver pickup to, housekeeping, to tv working, to fake advertising of beverages,to relaxing in patio to getting room service etc.

I like ithat after repeating complaints, they acknowledge their faults and repeat again.

Stayed in June 2024

Spa

Services and facilities need improvement. We had taken the spa. Massage room is on higher floor and steam is on floor below. For males and females both have to climb one floor down to take steam. Can't just imagine how faulty the plans can be in a 5 -7 star????

Stayed in June 2024

THE ROOM IS LITTLE OLD FROM BATHROOM TO THE INTERIOR

HOTEL IS QUITE AND PEACEFUL

Stayed in January 2024

Hotel staff requires a lot of training: - One day I left for hike 7am and when I came back 2pm room still wasn’t clean - Last day I had to leave to the airport before 7 so I asked for a packed sandwich and discussed it with 3 people the evening before. Still it wasn’t ready in the morning - I was served the same dish 2 dinners even though in the menu these were 2 different dishes. Then the staff started arguing with me that I was wrong - First day I asked for a laundry bag but still didn’t it until the checkout

Property including the rooms has a lot of potential - very nice style. beautiful view

Stayed in June 2023

First of all, Did not match the price. It was the huge setback. And it was the only place where value of doller exceeded pound by triple its rate. It was ludicrous. Second of all, the room after paying humungous price was small with OKisss furniture and super old carpet, did not at all match the pic of room from booking.com. Swimming pool was out of order the whole time, (there was arrangement to go to different hotel for swimming but would have been better if their own swimming pool was in working order), no sauna or steam. Staff were in general good but we didn’t like the “I will kiss your backside for good reviews” sort of attitude. It was getting too much towards the end. It appeared that all they seemed to care about or are after good reviews individually or for the hotel itself. Communication was not great amongst staff. However, Anjali at the front desk in the reception was excellent. She was exceptional, was diligent, professional, honest and lovely and super helpful at all times we encountered her 😊.

Outlook of the hotel was grand. Location was good. Requests were promptly taken care off.

Stayed in October 2022

Poor service and customer support

Nothing at all

Stayed in October 2022

No comment, overall all good !

environment, peace and cleanses are best part of it !

Stayed in October 2022

The bathrooms connected to the rooms need an urgent upgrade. The whole bathroom was old, bath tub and commode were really old and had stains which couldn't be removed by housekeeping. Shower curtain also very old. There was a terrible musty smell in the passage ways guess this is due to the hotel being shut during covid but they could use some diffusers this might help...

The food at the Soaltee is excellent, breakfast spread is great. We had lunch in the coffee shop and it was really good. Kudos to the chef. The property is huge and very well maintained. Staff were very polite.

Stayed in September 2022

the room, very old already . the bed condition very poor n not good quality

surrounding

Stayed in August 2022

There is nothing like in hotel. When you pay so much and even sit comfortable so what is the use

I spend 1.5 lac and stay was awful. Staff is also does not listen to you. Room is with lizard and spider and when you complain them. Staff make excuses and ugly faces

Stayed in August 2022

No staff helped properly. We have to complain thousands time. I spent more than 1.5 lac and worst hotel. I stay in my life

No facilities. Filthy room with spider and lizards

Stayed in August 2022

Had lizard spider in room the 1st day the staff is least bothered to attend to your complain had to call hundred times to solve any issue

Stayed in August 2022