communication with staff when calling up or asking a question, my partner made 18 phone calls within 6 days to sort out issues and still not resolved

Everything was perfect

Stayed in July 2023

The breakfast is the best in town!!! Our boys aged 12 and 10 had three helpings I think, and they especially loved the chocolate fountains! They also loved the beds, as did we.... the whole way the hotel caters for children is amazing, from the Cordia backpack full of treats on arrival to the candy floss, the heated pool and spa we all enjoyed to lift us out of the winter chills and then breakfast - outstanding!

Stayed in July 2023

Nothing

Everyone was extremely friendly and informative..immaculate n clean environment

Stayed in July 2023

Shower wasn't completely clean (hair visible), no slippers in one of the rooms, spa wasn't very warm in the morning

beds, breakfast, herbal steam room

Stayed in July 2023

The entrance to the pool - is a bit of a maze! Especially coming from the Pinnacle Tower.

The venue is amazing! Staff very friendly! Very comfy and bathroom is quite large. Gym is huge! We had club access so that was great.

Stayed in April 2023

It was a great experience, enjoyed the pool and got room service for the night as weather wasn't great, food was tasty. Valet parking was convenient and had no trouble. Room had everything we needed stayed on the pinnacle tower side, finished our stay with breaky at eight and our waiter Molly was so nice and made sure we had everything we needed. Service with a smile 😊 will be back for sure.

Stayed in July 2023

Nothing

The staff were incredible! Friendly, helpful, kind, they were so lovely to us all, but especially our two children. We also LOVED the swimming pool and spa facilities and the wonderful art collection that graces your walls

Stayed in June 2023

Nothing! Loved everything.

Staff are amazing and very helpful

Stayed in June 2023

N/a

Facilities

Stayed in July 2023

The room was missing a few items, cups, mugs, more than one robe. A note to mention that the tv is the central hub in the room would be good because I spent 30 minutes looking for room service menus and information directory’s. It would also be good to have hours where young kids are not able to use the jacuzzi in the spa, there was a lot of yelling and splashing.

Breakfast buffet was amazing, beds are comfy, room was quiet, spacious, and clean. Black out curtains and temperature control made for a fantastic sleep. Chuan Spa was absolutely heavenly. Location is great, staff are friendly and helpful.

Stayed in July 2023

Nothing can think of

Everything

Stayed in June 2023

We didn’t like the Eight Restaurant and didn’t realise it was open to all. Felt like a cruise ship!

The staff at check in were fantastic, helpful and gave us an upgrade. Very polite and positive.

Stayed in June 2023

There is nothing not to like I've stayed 3 times in the past, and this is definitely my Auckland hotel of choice while my jet is in New Zealand

Everything wonderful staff wonderful food Great 2 night Stay

Stayed in June 2023

Very tight drive in for parking queued back onto the road.

New rooms are very modern and well furnished

Stayed in June 2023

Beautifully presented, the room smelt so clean and fresh. Lovely spa, comfortable and clean room.

Stayed in June 2023

Tried to get a cocktail drink on the Fri night at 2300hrs, was told they couldn't serve at that time, only wine and beer ? Very odd and seems silly.

Beautiful hotel and stunning room in tower, quiet and immaculately presented. Great staff service and value for money, location is ideal to get away to airport.

Stayed in June 2023

Loved our night here, was a last minute decision and so glad. The kids enjoyed the pool and I loved the sauna. Highly recommend K Road for breakfast - Hello Bestie was delicious!

Stayed in June 2023

No complaints.

Everything. 5star!!! First time, overnight stay with my 8 & 9yr old children and it was a beautiful, will definitely stay again. We especially enjoyed the "everything you need in one place" vibe. We left our room once to swim in the rooftop pool which was so clean and the jet bubble spa is so warm/hot 🥰 I enjoyed a massage at Chuan Spa which I have to say to anyone staying at Cordis, whether short or long, you MUST treat yourself to something, anything on the Spa treatment list at Chuan, simply divine - staff, treatments and the Spa itself. They have sitting services available for children, so convenient. Beautiful yummy food with a wide variety and range on offer. I observed the buffet breakfast earlier and it looked amazing 😍 Happy we never had to leave to eat as we ordered in-room service dinner & breakfast which was our preference but will try out next time. The in-room service was so prompt, and the staff so lovely. Our room was clean, and so well equipped with all the necessities plus more. Kids enjoyed snacks from the minibar and a couple movies available for purchase on the TV....great variety of entertainment options on there too. Multiple in-wall plug sockets and USB ports were so convenient for all the devices needing charging etc. Robes and slippers and lovely. They had someone pick our luggage up from our room and bring it to the front lobby. We went and got our car and met them out front where they helped load it into my boot. It was pouring so that was extra appreciated. Oh I could go on but I'll end here with - stay at the Cordis if there's availability, you will not regret it!

Stayed in June 2023

quiet and serene , my mother had passed away and for the past 8 days I had been supporting our family and family as well as fu wraps etc . my flight back to Brisbane was early morning so I checked In the quiet cordis and I slept through the night without waking up and made my flight .. I ate I. the restaurant and it was just lovely thank you

Stayed in June 2023

Absolutely everything! The room was very well cleaned, the view from our room was amazing, and the staff were all so welcoming and so helpful and always pleasant.

Stayed in June 2023

breakfast was quick, Room as expected, always good Room with bath excellent

Stayed in June 2023

One of our rooms the shower curtain had a damp smell

Enjoyed our one night stay.First time here everything was perfect definitely coming back

Stayed in May 2023

Zero complaints

Excellent staff and facilities

Stayed in June 2023

The walkway to the Pinnacle Tower was chilly.

Really enjoyed the friendly staff and the Club Lounge.

Stayed in June 2023

the valets are great, helpful & friendly.

Stayed in June 2023