I feel that with the extra wing added the pool and spa area have become awfully overcrowded and unhygienic, we left without using the facilities at all after encountering a childs soiled napkin in the change room and so many people there.

We have stayed here on many occasions but this time we stayed in the new wing of the hotel. As usual the room was clean, very comfortable and staff were friendly and helpful. We did not have the opportunity to use the restaurant for any meals but have always enjoyed it on previous occasions.

Stayed in December 2023

Rude staff Cold room service Broken lights Over charged 40 mins to check out

The pool

Stayed in January 2024

Lobby restaurant was just awful. Everything. Except the service.

Pool

Stayed in December 2023

This review is hidden because it doesn't meet our guidelines.

When we first arrived was very busy no valet came out to help us other than to tell us to move on that we were blocking the drive way had to ask few times for help to get our bags off the car,, we happy to pay for valet car parking but to not have someone come out and get the bags no clear instructions as what to do when busy and trying to check in etc .. more streamline , more directions more flow would help any confusion and embarrassment on the guests behalf about what to do where to go where to park how to get bags to room . Both spa and pool were unavailable during a lot of our stay considering the cost we had hoped to have full access to these facilities.

Close to what we were doing central Auckland

Stayed in January 2024

Rooms were not ready well after check in (6pm). Valet was extremally slow, over charged my card. Poor communication between staff.

Breakfast, Pool, Facilities

Stayed in December 2023

At checkinn I was over charged and was left out of pocket for a number off days. And had to borrow money to get home.

Breakfast was nice.

Stayed in January 2024

Some minor issues as follows. Took 1.5hrs one day next to the pool just to get one bowl of fries. Kept saying they misplaced my order. Housekeeping is a bit different than I’m used to. They would take my used flannels and towels but did not replace them so by third night I had no flannels and only one towel. I’ve never had that before. Whilst the shuttle was a great bonus to get into the city coming back was a bit tricky. My daughter and I were the first people at the bus stop to go back (20 mins before the pick up time) but we were rushed by a big group of people who came from goodness knows where and we didn’t make it on the shuttle. I don’t even know if they were hotel guests as they don’t check. Thankfully the lovely driver came back for us but ended up being a long wait.

First timing staying at The Cordis. Absolutely loved the pool area. Was worth the stay just to sit next to that pool and relax. The steam room and sauna a big plus also. Lots of great options at the buffet breakfast. The shuttle to the city is a real bonus. All and all an excellent stay and I will be coming back again to sit next to that pool!

Stayed in January 2024

View from room was basically a parking garage, staff did not clean the sink, staff did not bring ice despite two requests, no sugar in room for coffee

Spa is very nice

Stayed in January 2024

I had organised a wake up call for 6:30am with coffee as we were being collected at 7:30 for an outside appointment sadly we did not get a wake up nor our coffee which meant we woke late and missed our breakfast and had to rush to meet the driver for pickup. We were not impressed. Second day we ordered coffee for two at 8am and received coffee for one.

The executive suite was a great size room was nice and clean and the bed was very comfortable. Gym was well equipped.

Stayed in December 2023

room was missing hair dryer, body wash was empty. gave us 3 towels for 4 people. asked for more towels, they showed up at 10.20pm with towel and body wash. kids were already asleep. check in was hideous. The Que was big and this carried on for awhile. driveway was blocked with cars for a long time.

great location, beautiful swimming pool and facilities

Stayed in January 2024

Our room wasn’t very clean which was disappointing. We were in a rush and didn’t have time to ask for it to be tended to but the bathroom smelt and hadn’t been cleaned properly from the last guests. The room needed a decent vacuum and there was dark liquid spilt down the back of the bed side table which could’ve been wiped down. The spa and pool facilities were extremely packed and the spa temperature gauge wasn’t working when we visited.

The staff are always lovely, friendly and professional.

Stayed in January 2024

Spa was broken. Plate of food left outside someone’s room all night despite reported to houses

Location- outdoor pool

Stayed in December 2023

Paid for valet parking and on the last day it come back with birdshit and tree leaves on it implying it was parked outside Also on the 2nd day of staying I had to ring up to request my room to be cleaned about 3 or 4 times before they showed up at a a whopping 8.45pm!!! Awesome stuff that was. Everything was great till the last 24 hours

Most of my stay experience

Stayed in December 2023

Room was for 4 person, however 1 spoon and 2 cups was in a room, bed sheet was not clean.Staff was notified and it was changed. Too expensive.

Location

Stayed in January 2024

Fridge in room not working, no milk, room service trays left in hallways most of the day, filthy halls (litter and lint), the lobby in L2 (on the way to pool) smelt mouldy. Check out took a very long time. Short staffed by the feel of the place. All very disappointing.

Staff are always great. Breakfast is great.

Stayed in January 2024

We waited for a long time to check-in. When we went to our room, the room was a mess. Lots of linens on the floor and some rubbish. We went back to inform the reception then waited for some time again. Then we got assigned to a room. Have to make calls again as body wash bottle was empty and there was only one towel. Within our 4-day stay they didn't really clean the room. It was dusty and the bath has some black marks which look like molds.

Stayed in January 2024

Really disappointed with our recent stay, I used to stay here all the time but havent been for a while. We booked a last minute trip and the hotel has gone down hill, dramatically. Room wasnt ready Wouldn’t accept my debit card Receptionist was unfriendly Shop was empty, tried to buy candles and no one could help Breakfast was missed not delivered No hair dryer in room One person on check out

Bed was comfortable

Stayed in January 2024

Family getaway with my family of 6. I paid for two Master rooms and one of our rooms was not available until 22:30 on the 31/12/23 after we checked in at 16:00. I understand it was a busy time but I had to keep calling them for an ETA. I was very disappointed at the lack of communication and getting cut off when I called room service to check the availability of my other room. They should have been prepared for the rush and had more staff on to work this day. I was offered a late check out from 11:30 to 1pm? After I requested for it? I expected more from Cordis instead I left & will not return.

Not much I liked about cordis. Beds were comfortable but the Master rooms were small. Gym was set up weird in rooms. The rooms were too hot with no aircon. The roof of one room in the gym was leaking which flooded the floor.

Stayed in January 2024

Check in at 3pm, our room wasn't ready until 5.15pm, no sorry no nothing Eight restaurant quote on what's app speaking to a staff representative was a different price... Dinner cost double at payment I have emailed the hotel but no response

The hotel was beautiful

Stayed in January 2024

Waiting 4 hours for a room that should have already been ready at check in

Took 4 hours for them to get room ready even though we checked in at requested time! Terrible experience

Stayed in January 2024

I was very disappointed that the coffee machine in our room did not work properly and we had to order up room service coffee. (RM 740 24/12/23) Some of the nice touches in the bar, such as tonic on the side, are no longer practiced, will know to request it next time. It was very busy being Christmas eve so may have had something to do with it. Plus the body wash dispenser in our room was broken. It's the little details...

Staff all very friendly and obliging.

Stayed in December 2023

If you leave something in the room I think the hotel should contact when an item is left behind which they didn’t. When I tried to call I was not able to get thru to the operator for over 30 mins which is crazy so I had to drive in to discuss. There was only one person on the desk so I have no idea why the phone couldn’t be answered especially in the service industry.

Facilities and location

Stayed in December 2023

Inability to charge to room when reserving with debit card

Spacious and clean

Stayed in December 2023

some great staff some not so graat

The Staff was not knowledgeable of the hotel ammenities and thier customer service was marginal .

Stayed in December 2023