Booking.com reservation was not registered so had to check in manually and wait for room to be made up. Restaurant menu had very little choice for dinner Car valet - Long wait for car to be returned so might need more staff there.

Room was clean Reception lady was nice and helpful

Stayed in March 2023

The bathroom was tired, should have walk in shower, not bath. We arrived at 2pm didn't get room until 5pm. Checkin slow. Restaurant staff inattentive.

Breakfast very good. Tv good. Bed comfortable.

Stayed in March 2023

I waited an hour for my luggage - I had to fetch it after numerous calls to the call centre. Was actually disrespected by the woman flippant comments to me while explained what had happened. My room phone was broken and there was no room service menu anywhere. the room is dated and work to be honest.

I liked the breakfast. The dinner buffet is over priced. I like the swimming pool.

Stayed in March 2023

We couldn’t check in when we wanted to which led to us having to get ready for our event in the hot spa area with others around. We also could not relax in our room before leaving and had to spend our time in the lobby

The facilities were really great and the room was super tidy with everything we needed

Stayed in March 2023

Dining room was hugely expensive - $129 for dinner buffet. We passed and ate in bar with very limited menu. Nearby restaurants were permanently closed due to COVID. That scene seemed much worse in Auckland than in other places.

Room was available early!

Stayed in February 2023

-Stale smell in the room. -Suspect guest guests not staying at the hotel were using the facilities. -Too many children at the adult pool. -Staff seemed a bit overwhelmed or disorganized. -Reception is tiny for the size of the hotel. Wouldn't go back for the price we paid.

King room had a decent layout. Nicely finished

Stayed in March 2023

We booked thru booking.com on 30 Jan for our 1 night stay on Mar 4th. We received confirmation twice leading up to the stay from booking.com. We had booked a room with 2 Queen beds for both myself, husband & 7 yr old daughter for $345. On arrival at the hotel our booking was not in the system. Their reservations department had not transferred it thru. The hotel was quite booked out. The young girl on check-in was inexperienced with dealing with such an issue. She spoke very softly and we could barely hear what she was saying. she offered us a room with 2 x single beds. I asked to see the duty manager she went out the back to find him and returned to inform us that he was too busy. I insisted that as a customer we had the right to speak to him so he could sort this issue. She left to inform him once again and he returned to speak with me. He informed us that he could only offer me a room with 2 x KS beds and a rollaway, he said it was equivalent to what we had already booked. I informed him that if I had of wanted a single bed I would have stayed in a back packers! I was determined to ensure that he could offer me a room with another bed config alternative. Then he miraculously pulled out of the system a room with a king bed and a rollway. The room was fine and the bed was comfy. The staff were not that well equipped to deal with the situation and if the Duty Manager was keen to assist his staff member and speak to us as a customer he would of made the effort to come to the front desk straight away. Also they have an issue in the hotel with swipe cards not working properly! There were other guests at reception having to get their cards re-swiped, we met guests in the lifts with the same issue and both cards that we were given only 1 of them worked. This had also happened on a previous stay there as well. The hotel has a great pool area and it was the only reason we stayed there so my daughter could swim. Next time we will be booking elsewhere.

The bed was super comfy, the pool is great for our daughter.

Stayed in March 2023

We asked for milk to be delivered to the room both at the concierge desk and from room service. Sugar was delivered instead!

Stayed in March 2023

Good

Good

Stayed in February 2023

if accepts big conference groups

Nothing much

Stayed in February 2023

check in was meant to be 3 pm and room not available until 630pm

beds

Stayed in February 2023

filthy, overbooked, waited 90mins to be checked in because they stuffed up their bookings. Got to room and it hadn’t been cleaned from previous guest. disgusted.

Stayed in February 2023

Price

Location

Stayed in February 2023

dated in old tower, terrible food and menu in chandelier lounge, could do much much better

lovely entrance way, great pool facilities

Stayed in January 2023

Upon check-in, there was only one staff member available to assist the long queue of guests. It took over 40 minutes to complete the check-in process. There were two other staff members available, but they did not offer to help with the long queue. This was frustrating, especially after a long day of traveling. While the room was comfortable, it was located just above the gym, which was very noisy. We could feel the vibrations and hear the noise from the treadmill and other exercise machines, which woke us up at 5 am everyday. I think they should have a good sound proofing to give comfort to the guest staying near to the gym. Even after multiple reminders, the lotion pump was only replaced on the second reminder. This was a disappointing experience, given the hotel's five-star rating. To add to my dissatisfaction, there was an error in my booking, and when the hotel called to inform me on my mobile, they did not leave a voice message. When I called back, no one answered. This error would have been caught if the staff provided me with the booking details during checkin. She was overwhelmed but informing guests about these details are critical and should not be skipped. Because of this error, on our last night, when we were already asleep, the hotel staff  called to ask if we were extending our stay, which disrupted our sleep. According to the night manager he called because they were instructed by booking.com to do so. I can't imagine how staff in such a five-star hotel could have no common sense and just blindly follow orders from a person far away and not think whether they would be disturbing their guests. How can a 5 star hotel staff not  not train properly train in this kind of situation? Worse, I had to personally come down to the reception to talk to them as no one was answering the reception and concierge phones after multiple tries. After a rough night, I was woken up again by the vibration of the  treadmill.

Stayed in February 2023

No hand soap not filled up Difficulty trying to get the shower working

Hotel was clean easy to find facilities around the hot Staff very helpful

Stayed in February 2023

It was a honeymoon night but room wasn’t ready and was given the wrong room. Was very disappointed

Stayed in January 2023

Location is in a dicey part of town. Strongly recommend staying in the harbour if you're a tourist instead

Stayed in February 2023

Wifi was spotty. Front desk checkout was a faf.

The bell luggage service gentleman that serviced room 21260 on Saturday February 11 2023 at ~13:45 was a phenomenal individual. He was just a punctual, kind, generous, and good person. He deserves commendation and represented my favorite part of the entire stay. Location was great. Breakfast was just ok given for the cost.

Stayed in February 2023

Bathrooms were dated and spa area is tired and needs an update

Pool, fitness Centre

Stayed in February 2023

PowerPoints and usb jacks next to bed not working

Stayed in February 2023

I love the Cordias but this stay was probably one of my least favorites. I understand it was busy and probably understaffed. Just disappointed how I was treated.

Spa and pool

Stayed in February 2023

the cleanliness was not the best to previous times and we have stayed many of times. pool was murky. no towels at the pool area. musty smell in the room.

the food was great

Stayed in February 2023

The view was partly blocked by the new tower, so if you want a view of Auckland ask for a tower room. The bathroom was not well cleaned, and I had to clean the floor of some marks and a lot of hair when we arrived. We arrived at 3.30pm and had to wait an hour for our room to be ready (which meant we had to rush for the start time of our show in the evening). Probably due to staffing shortages NZ-wide.

We had a double queen room, and the beds were comfy. Good blackout curtains, and very quiet. Spacious bedroom with all the necessities provided. Great buffet breakfast with lots of choice in the restaurant. The staff were great, friendly and helpful.

Stayed in November 2022

Room amenities - Chromecast didn't work, no support to fix it No shower gel in room, had to wait for them to deliver it No reception phone number in room, how do you contact reception? Overall a bit poorly managed

Tidy and clean Friendly staff

Stayed in January 2023