Reviews of Four Points by Sheraton Auckland This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
396 Queen Street, 1010 Auckland, New Zealand
#67 of 203 hotels in Auckland
Guests' ChoiceReview Score
Based on 1035 hotel reviews
8.3Score breakdown
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Cleanliness
9.0
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Comfort
8.9
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Location
8.9
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Facilities
8.6
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Staff
8.8
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Value for money
7.9
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Free Wifi
8.5
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Reviewed: May 26, 2024
Dante
New Zealand1 review8.0“Average”- • Leisure trip
- • Family with young children
- • One Bedroom Suite
- • Stayed 2 nights
The room, it was comfy and cosy but I wanted the one with a balcony but I know we can't get what we want all the time. and the way the valet drivers were driving my car, very reckless as they thought we weren't around to see.
The location. Right in the heart of the city, many places to explore. Loads of different types of shops nearby, food, clothing etc, need more activities to do around the area besides walking around or going for a ride on a lime scooter.
Stayed in May 2024
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Reviewed: May 25, 2024
Fleet
New Zealand1 review8.0Very Good- • Leisure trip
- • Couple
- • Superior Sky Tower Room with King Bed
- • Stayed 1 night
- • Submitted from a mobile device
Was brilliant very friendly wonderful survice
Stayed in May 2024
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Reviewed: May 20, 2024
Guido
Italy63 Reviews6 helpful votes8.0“nice hotel, poor receptionists”- • Business trip
- • Group
- • Superior King Room
- • Stayed 2 nights
poor receptionist, confrontative and not willing to answer simple questions. Also they made a mistake in not applying same rate for me and my colleague
room is nice, clean. lighting can be improved as there is no bed light, but just a very strong one from the roof,position is nice to take a walk in AUckland
Stayed in May 2024
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Reviewed: May 6, 2024
Birgit
Australia1 review8.0“Handy location and modern rooms”- • Business trip
- • Solo traveler
- • Superior King Room
- • Stayed 1 night
Check-in took forever, as only one staff on who took a long time to service other guests. Very friendly and customer service-oriented concierge though who tried to find another reception staff but failed. Very limited choice of TV stations for a large chain hotel.
Rooms are nice and clean, although a little small.
Stayed in May 2024
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Reviewed: May 5, 2024
Kath
New Zealand3 Reviews2 helpful votes9.0“Very helpful pleasant staff generous too”- • Leisure trip
- • Group
- • Deluxe Room with 2 queen beds
- • Stayed 1 night
- • Submitted from a mobile device
Was a bit pricy and I don't each much in the morning. You could offer a continental breakfast?
Didn't have it.
Stayed in May 2024
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Reviewed: April 22, 2024
Torrents
Spain3 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 1 night
The room was very confortable (great bed) and the breakfast really good.
Stayed in March 2024
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Reviewed: April 18, 2024
Rawand
Iraq48 Reviews10 helpful votes9.0“Good location and good staff”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 3 nights
All was good. My only observation about the room was that the windows could not be opened for the sake of air circulation.
The hotel's location on Queen Street in Auckland is very good. The staff was very nice and helpful, especially the concierge, Mr. Ciaran, whose kindness and initiative to help are unforgettable.
Stayed in April 2024
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Reviewed: April 17, 2024
Karen
Australia17 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 3 nights
The room was smaller than I expected
The location was excellent - close to everything we wanted to do in Auckland. The concierge was extremely helpful. The restaurant facilities were good.
Stayed in April 2024
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Reviewed: April 16, 2024
Rohit
Australia2 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Limited options in breakfast
Stayed in April 2024
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Reviewed: April 14, 2024
Mildred
United States6 Reviews9.0“Our stay at the Four Points was nice.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 4 nights
No microwave and no ice machine on the floor.
Excellent breakfast, friendly staff and the room was nice.
Stayed in March 2024
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Reviewed: April 14, 2024
Michael
United States13 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
If you are willing to walk a bit, it’s location is pretty good.
Stayed in March 2024
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Reviewed: April 14, 2024
Riki
New Zealand3 Reviews1 helpful vote7.0“Ok , but could have been better”- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 2 nights
Staff interaction or lack off , waiting to check in only one staff member doing this others just kept fobbing us off. Didn’t ask if I was a member either.
Location
Stayed in April 2024
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Reviewed: April 8, 2024
Kelly
New Zealand10 Reviews9.0“Our favourite place to stay in Central Auckland”- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
All was fine
Great location - easy walking distance to theatres - we had an event at the Civic. Great staff member in the Queens Head and at breakfast from a young Asian man - apologies we didn't get his name to mention him personally. Great service who recommended gin mixes in the rooftop bar upstairs - pricey but hey - its Auckland central city, they were tasty and we enjoyed the novelty.
Stayed in April 2024
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Reviewed: April 4, 2024
Evalyn
United States5 Reviews9.0“Will be back again soon!”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Property was in a good location and easily accessible to most attractions by walking. Staff were very friendly and attentive to help. I enjoyed their breakfast buffet.
Stayed in March 2024
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Reviewed: April 3, 2024
John
Australia4 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Corner Room with King Bed and City View
- • Stayed 3 nights
- • Submitted from a mobile device
$55 to valet the car per day makes this hotel more expensive than planned
Stayed in April 2024
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Reviewed: April 2, 2024
Wendy
Australia53 Reviews5 helpful votes8.0“Comfortable yet expensive for not such a large room”- • Leisure trip
- • Couple
- • Superior King Room with City View
- • Stayed 2 nights
- • Submitted from a mobile device
Quite expensive
Location
Stayed in March 2024
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Reviewed: March 31, 2024
Judith
United States6 Reviews1 helpful vote8.0“Clean comfortable hotel in great location to cruise terminal”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Cost of cocktails
Clean, comfortable and very good location
Stayed in March 2024
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Reviewed: March 28, 2024
Stephen
New Zealand5 Reviews9.0“Great location”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 1 night
Staff didn't advise there were different ways to access the hotel which would have been useful, but a minor point.
Friendly, helpful staff. Room clean and had everything I would have expected. Location was perfect, very central and only 10 minute walk away from the main attractions like Britomart, SkyCity.
Stayed in March 2024
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Reviewed: March 28, 2024
Raimond
Spain36 Reviews1 helpful vote9.0“Pleasant stay in a very confortable hotel”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Great breakfast. The location, in the veey centre of Aucklandnis perfect
Stayed in March 2024
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Reviewed: March 27, 2024
George
Australia1 review8.0Very Good- • Leisure trip
- • Couple
- • Corner Room with King Bed
- • Stayed 3 nights
The restaurant had a rather limited menu. Coffee machine (for expresso,...) did not work. First breakfast buffet ran out of meats ~ 1hour prior to closing. In my room bathroom, the toilet paper dispenser was way too close to the toilet seat. It left me with bruises on my left leg when I had to sit.
Very nice room and facility. We were accommodated with a room upon our early arrival. That was very much appreciated.
Stayed in March 2024
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Reviewed: March 26, 2024
Katie
Australia9 Reviews1 helpful vote8.0“Great location if you will be out and about seeing the sights. Very comfortable bed.”- • Business trip
- • Solo traveler
- • Superior King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Quite small
Bed was very comfortable
Stayed in March 2024
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Reviewed: March 22, 2024
Shimpei
Japan1 review7.0Good- • Business trip
- • Group
- • Superior King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Too crowded, not enough staff at peak time
Stayed in February 2024
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Reviewed: March 21, 2024
Hannah
Germany12 Reviews9.0“Very nice hotel, perfectly situated, decent room size. Only tinted windows made a strange feeling.”- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Tinted windows made a strange dark light in the rooms. You couldn’t get a “feeling” of the weather outside - always kind of dark and grey and cold feeling despite being sunny and warm outside.
Perfectly situated in the middle of Auckland, everything within walking distance. Woolworth just 5-10 min by foot. Central terminal 15 min. Plenty of dining options basically around the corner. Nice and spacious room size, additional entrance from Queen Street with elevator to the rooms, Lobby at Mayoral Drive.
Stayed in March 2024
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Reviewed: March 21, 2024
Cheryl
Australia34 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Good location. Rooms clean and roomy and staff were friendly
Stayed in March 2024
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Reviewed: March 20, 2024
David
United States33 Reviews3 helpful votes9.0“Excellent”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 3 nights
- • Submitted from a mobile device
There was an issue with light switches that was annoying, but not particularly important.
Location; Friendly and helpful staff; Quiet.
Stayed in March 2024
