We arrived to a staff member lodging into her computer but did not tell us that so we just stood there for 5 minutes waiting to be addressed. It wasn't till another staff member asked us if we were ok then they asked if we wanted to check in.

Cleanliness

Stayed in December 2023

Location

Stayed in December 2023

Food was lovely. Staff we helpful, very tidy hotel

Stayed in December 2023

Very friendly and helpful staff

Stayed in December 2023

That the staff were rude. Our check in person was rude. However, the cleaning staff were so lovely. I wish they were on the front desk instead. The rooms are tiny. Nice but very small for the amount paid.

The lobby was nice and luxurious feeling

Stayed in December 2023

N/A

Nice and clean

Stayed in November 2023

Housekeeping doesnt clean room properly, does not replenish water and coffee and doesnt provide towels. Worst part is housekeeping staff enter our room at night without knocking. Complained about the invasion but received no feedback.

Location is good, friendly frontdesk staff.

Stayed in November 2023

Central Location Very friendly staff Modern rooms

Stayed in November 2023

Everything was good

The view

Stayed in November 2023

No parking on site, elevators where very slow. The directions need to change to go to where the reception is as the lights where very slow and fustrating.

Location to where we were going, the welcoming drink was a nice surprise. The room was nice and quiet. Check in was nice and simple.

Stayed in October 2023

Room is quite small but not an issue at all!

Room was lovely, nice comfortable big bed with great views. The rooftop bar is a nice touch we got seated quickly. The breakfast is amazing and the staff is great!! Will deffs be back!

Stayed in October 2023

This is my go to place to stay when I’m in Auckland! The location is amazing, and very modern and comfortable. The rooms are spacious and the facilities are all fantastic.

Stayed in October 2023

Fantastic in room dining, comfortable bed, extremely friendly and helpful staff!

Stayed in October 2023

Valet parking and close to town hall where we we going

Stayed in October 2023

none

the room was clean. staff very approachable, attentive and accommodating.

Stayed in October 2023

Honestly I don't have anything bad. Food was a bit expensive but it was sooo good.

My stay at Four Points Sheraton in Auckland was truly exceptional. From start to finish, it exceeded my expectations in every way. First and foremost, the location is fantastic. It allowed me to easily explore Auckland, with many attractions and amenities just a stone's throw away. This convenience was a huge plus for me, as it made my trip much more enjoyable. The beds in this hotel are unbelievably comfortable and also reasonably priced.. After a long day of exploring the city, sinking into a cozy bed was pure bliss. I slept soundly throughout my stay, and that's a testament to the quality of their accommodations. Now, let's talk about the food. The dining experience at Four Points Sheraton was outstanding. The meals were delicious. It's worth noting that I paid more at other places in the past and didn't receive the same level of quality. This hotel's dining options truly impressed me. One standout feature of my stay was the flexibility regarding checkout times. Four Points Sheraton was the only place I stayed in New Zealand that allowed me to have a late checkout until 12 noon. This made my departure day stress-free and allowed me to enjoy a leisurely morning before leaving. In conclusion, I highly recommend Four Points Sheraton Auckland. It offers comfort, convenience, incredible food, and great value for your money. My stay there was undoubtedly the highlight of my time in Auckland, and I wouldn't hesitate to return for another exceptional experience.

Stayed in September 2023

Quiet location. Room was comfortable and the staff very friendly. Would stay there again.

Stayed in September 2023

Lack of amenities. Wish there were a tooth brush and tooth paste. But the other essentials was there.

Loved the Room, breakfast, gym, location, and the very friendly staff.

Stayed in September 2023

You will be charged $200 on top of your booking price when you arrive for incidental fee, which should be refunded in 3-4 working days (was not stated when booking). I booked a superior king room with city view, the room was very small and the view was very disappointing for its price. The parking was also a hassle to find, there is a valet parking option available costing $55 per night or you can use Civic car park, 5-10min walk to and from Four Points hotel. $5 per hour, $12 flat rate. Lastly, there were no mini bar as stated in my booking.

All staff were welcoming and kind A++, Very tidy and modern room. Enjoyed the small breakfast buffet in the morning included with our booking.

Stayed in September 2023

Restaurant staff not really helpful.

Good location

Stayed in August 2023

no spa

everything was perfect

Stayed in August 2023

Churchills bar,

The staff and the room

Stayed in August 2023

The only thing they could improve on was keeping the hot breakfast in the warmers more hot. I had nothing to complain about with the hotel itself, it was wonderful!

Couldn’t rate more highly! The rooms are lovely, the staff are friendly and the location is great. Absolutely love that The Churchill Gin Bar is on the top floor of this hotel! Definitely go up there for sunset into evening cocktails, it’s a must do! Without even asking the staff upgraded us from a King corner Suite to a King Corner Suite with a View - it had stunning views of the sky towel and city lights at night - there were even views from the bathtub! Highly recommend a room with a view! It just made our weekend escape that much more special! We also got a 12pm checkout which was wonderful. We had breakfast with the stay as well and the breakfast was good, I would highly recommend getting the omelette that they make fresh and hot for you. The hot breakfast in the warmers (scrambled eggs, hashbrowns, baked beans, sausages and mushrooms) was almost cold, which was the only let down. The croissants, danish’s etc and the rest of the continental breakfast was good and there was a decent selection.

Stayed in August 2023

Nothing

Location is near to CBD

Stayed in August 2023