Reviews of Four Points by Sheraton Auckland This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
396 Queen Street, 1010 Auckland, New Zealand
#66 of 202 hotels in Auckland
Guests' ChoiceReview Score
Based on 1040 hotel reviews
8.3Score breakdown
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Cleanliness
9.0
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Comfort
8.9
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Location
8.9
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Facilities
8.6
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Staff
8.8
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Value for money
7.9
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Free Wifi
8.6
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Reviewed: January 23, 2023
Chelsea
New Zealand20 Reviews1 helpful vote10“we had a wonderful stay”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
the location was fantastic and the staff were super helpful and friendly. very nice hotel
Stayed in January 2023
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Reviewed: January 10, 2023
Davidyan
China19 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Corner Room with King Bed
- • Stayed 1 night
- • Submitted from a mobile device
expensive
good location
Stayed in January 2023
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Reviewed: December 27, 2022
Haya
Kuwait4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing
Loved everything
Stayed in December 2022
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Reviewed: December 18, 2022
Chao
Australia3 Reviews10Exceptional- • Business trip
- • Family with young children
- • Superior King Room
- • Stayed 3 nights
- • Submitted from a mobile device
the location
Stayed in December 2022
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Reviewed: December 10, 2022
Dahlia
United States9 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Room with 2 queen beds
- • Stayed 2 nights
Parking as it is small and costly.
The location, the room, the staffings
Stayed in December 2022
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Reviewed: December 4, 2022
Aaron
New Zealand1 review6.0“Property was good but the staff made it a would not recommend”- • Leisure trip
- • Couple
- • Corner Room with King Bed and City View
- • Stayed 1 night
- • Submitted from a mobile device
It appeared as if it was everyone's first day. Our room wasn't ready when we arrived songstress asked to wait (no issue) then they forgot to tell us it was ready, after 40 mins we were able to get to the room. Breakfast was non existent, at 930 there was no food left, breakfast closed at 1030, we were told to take a seat and someone would take our order by the manager, but they didn't do table service. The buffet was empty, literally nothing left. Also you have no option but to use a credit card at check in, then they charge $10.88 for the convenience of being able to use your card
Property was very clean and comfortable
Stayed in December 2022
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Reviewed: November 28, 2022
Basant
India3 Reviews6.0“good location only”- • Business trip
- • Solo traveler
- • Superior King Room with City View
- • Stayed 4 nights
- • Submitted from a mobile device
small rooms
location
Stayed in November 2022
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Reviewed: November 26, 2022
Kim
New Zealand1 review6.0“Fairly average for the cost”- • Business trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Very stale, unpleasant smelling air/air conditioning Hard to find, the address takes you to a back entrance.
Was breakfast included in the price? This was not clearly communicated. For us it was the location.
Stayed in October 2022
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Reviewed: November 24, 2022
Josh
Australia28 Reviews3 helpful votes10“well located and very friendly staff”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 3 nights
- • Submitted from a mobile device
nothing
dining and bar areas
Stayed in November 2022
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Reviewed: November 15, 2022
Tayla
New Zealand7 Reviews6.0“not enough bang for your buck! The room was modern but size average. all the extras you enjoy at a hotel were missing! W”- • Leisure trip
- • Couple
- • Superior King Room with City View
- • Stayed 2 nights
- • Submitted from a mobile device
The room was very small. There was a very limited amount of tv channels, only 1 sport channel and no dedicated movie channels. House keeping missed our room 2 days in a row, this was our biggest dislike about our entire stay.
Overall the property was modern, clean and in a great location. Roof top bar was excellent! Breakfast selection was limited but what was offered was tasty.
Stayed in November 2022
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Reviewed: November 14, 2022
Allisha
New Zealand2 Reviews6.0“very comfortable”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
only had one towel when there was 2 guests and nobody came to bring a new when asked for one. we ended up sharing the towel so no big deal!
convenient. very nice
Stayed in November 2022
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Reviewed: November 13, 2022
Sharnaiya
Australia5 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Room with 2 queen beds
- • Stayed 1 night
- • Submitted from a mobile device
perfect location for our concert. the rooftop was nice, along with breakfast.
Stayed in November 2022
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Reviewed: November 2, 2022
Susan
New Zealand4 Reviews1 helpful vote10“When I book a stay on Auckland, this specific hotel is my first option. I love everything about it!”- • Leisure trip
- • Family with young children
- • Deluxe Room with 2 queen beds
- • Stayed 1 night
- • Submitted from a mobile device
There really isn't anything negative about our stays.
Breakfast was a buffet, which we found out, is done when there's something on, I.e. Sporting Event etc. Either way, we have had both menu and buffet and we have never been disappointed. The staff are super friendly, helpful and efficient. There's a bar at the top which is amazing and definitely something to check out on your stay.
Stayed in September 2022
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Reviewed: October 30, 2022
Larissa
New Zealand17 Reviews6.0“nice place to stay if you need somewhere in the city”- • Leisure trip
- • Travelers with friends
- • Superior Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
no robes or minibar as the booking said - guest services said they didn’t have enough robes when we rang - room and the hotel is sooooo hot to we had aircon on all night
Clean and tidy. guy checking us in was really nice think his name was Stanley? he gave us very good service!
Stayed in October 2022
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Reviewed: October 28, 2022
Amy
New Zealand11 Reviews10“Fabulous stay. Beautiful room and great service. Amazing breakfast!”- • Leisure trip
- • Couple
- • One Bedroom Suite
- • Stayed 4 nights
- • Submitted from a mobile device
Hadn’t been cleaned properly upon our arrival, though this was rectified immediately. Some items missing from the kitchen supplies. Our balcony faced onto other buildings instead of sky tower, which was noisy with neighbouring air con units and slightly underwhelming. Other suites had no balcony but faced the sky tower. We wanted a balcony.
Spacious suite, lots of light, beautiful bathroom, amazing breakfast, attentive staff. Complimentary bubbles on arrival as we were celebrating a special occasion.
Stayed in October 2022
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Reviewed: October 24, 2022
Damara
New Zealand1 review1.0“wouldn’t stay there again.”- • Leisure trip
- • Couple
- • Corner Room with King Bed
- • Stayed 1 night
- • Submitted from a mobile device
I didn’t get what I paid for there was no attempt to fix it.
lovely bathroom. nice and clean
Stayed in October 2022
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Reviewed: October 16, 2022
Lucia
New Zealand16 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Room with 2 queen beds
- • Stayed 1 night
- • Submitted from a mobile device
we arrd early and our room was ready like 10..hw fantastic.. loved the staff so helpful..
Stayed in October 2022
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Reviewed: October 9, 2022
Sandy
New Zealand9 Reviews1 helpful vote6.0“couldn’t get into Churchill and Lobby bar wouldn’t make cocktails and ambience poor”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
bars and restaurants disappointing
clean
Stayed in October 2022
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Reviewed: October 2, 2022
Allan
New Zealand14 Reviews10“very convenient”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 1 night
Location and breakfast
Stayed in October 2022
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Reviewed: September 18, 2022
Molly
New Zealand4 Reviews10“Easiest check in, beautiful room and comfiest bed ever.”- • Leisure trip
- • Couple
- • Corner Room with King Bed and City View
- • Stayed 1 night
- • Submitted from a mobile device
Comfiest bed ever, really nice sized room and lush views. The Churchill their rooftop bar is a great spot too!
Stayed in September 2022
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Reviewed: September 18, 2022
Garth
New Zealand1 review10“Value for money.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Room could do with Ice tray in fridge.
Staff were friendly and professional.
Stayed in September 2022
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Reviewed: August 16, 2022
Robert
New Zealand8 Reviews5.0Fair- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
paying 50$ for our car to be parked just outside the entry
location close to destination
Stayed in August 2022
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Reviewed: August 6, 2022
Susan
New Zealand4 Reviews1 helpful vote10“By far, the best accommodation we've had. Thank you”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Although still delicious, we were a little sad that breakfast wasn't a buffet. We'll still be returning though.
This was our second time here and we were more than happy to return. We discovered more facilities with our stay; rooftop bar with amazing views, having its own access for non-guests; and a pretty decent fitness space.
Stayed in July 2022
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Reviewed: July 27, 2022
Deniece
New Zealand1 review10“Great room despite housekeeping hadnt been done :(”- • Leisure trip
- • Couple
- • One Bedroom Suite
- • Stayed 1 night
- • Submitted from a mobile device
When arriving to my room I saw that the room hadnt been cleaned prior to my arrival, there was still rubbish and dirty dishes laying around the room and the bed wasnt clean, Tv was still on in both the bedroom and lounge
The view, the space and the comfort was excellent and 100% worth the money
Stayed in July 2022
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Reviewed: July 8, 2022
Rakesh
Australia1 review6.0“ok”- • Business trip
- • Solo traveler
- • Superior King Room with City View
- • Stayed 5 nights
- • Submitted from a mobile device
bed, surcharge of $28 for credit card without disclosing at time of bookings
location, friendly staff
Stayed in July 2022
