54 Cook Street, 1010 Auckland, New Zealand
#31 of 202 hotels in Auckland
Guests' ChoiceBased on 3410 hostel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
9.0
Staff
9.0
Value for money
8.7
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: December 23, 2024
Nicola
United KingdomPods do get very hot at night even though it wasn't summer at the time. There is a small fan in each pod but this doesn't really seem to do much! Limited floor space in the room for large luggage. Didn't feel overly social but good if you need somewhere for a good nights sleep.
Pods were very private and comfortable. Lots of storage pockets as well as light, power sockets and a mirror! Bathrooms were some of the best I have seen in hostels! Always very clean and plenty of space. Kitchen was also generally clean and large enough to cook sufficiently.
Stayed in November 2024
Reviewed: December 22, 2024
Tat
Australiakitchen facilities not enough : fridge are full, equipment are dirty
spacious room
Stayed in November 2024
Reviewed: December 21, 2024
Mona
AustraliaThe fam for the pod I was in was quite dusty and I didn’t want to switch it on although some airflow would’ve been nice.
Central location, pods and shared bathrooms were clean
Stayed in December 2024
Reviewed: December 20, 2024
Reean
New Zealandit’s a bit hot in the pods
everything
Stayed in December 2024
Reviewed: December 19, 2024
Chaojing
ChinaI arrived in Auckland on the 13th, and the girl with glasses and curly hair who received me at reception at noon was very unfriendly, obviously she was very warm to other people, she seemed impatient to answer my questions, but the other people were very friendly.
The facilities are perfect, the bed space is larger than expected, the bathroom is also very quiet, and the roommates are very enthusiastic.
Stayed in December 2024
Reviewed: December 17, 2024
Darren
AustraliaNothing
it was very easy to check-in. Everything was very clean. The staff was very helpful. Bed was very comfortable. A good size locker, you use your swipe card to open the locker. Bed was very private.
Stayed in December 2024
Reviewed: December 17, 2024
Katherine
United KingdomJust beware of the windowless rooms :)
Clean, comfortable and fun!
Stayed in December 2024
Reviewed: December 16, 2024
Kevin
AustraliaLoved it all
This ly Lo was fantastic staff so helpful and place so clean and cafe and bar there was unreal the rooms are amazing I had and 8 share and everything was awesome so cool will be back for sure and telling all my friends to book in for March thank you to your teams
Stayed in December 2024
Reviewed: December 16, 2024
Jackson
New ZealandRoom wasn't very clean - clumps of hair under sink, and some hairs left in the shower. No window in the twin room
Ideal location for a stay in the CBD, close to all the main areas. Parking available next door, close to shops and restaurants. Lots going on in the hostel but still quiet.
Stayed in December 2024
Reviewed: December 15, 2024
Ninh
New ZealandLack of window
Super clean, comfortable and cheap
Stayed in December 2024
Reviewed: December 13, 2024
Júlia
SpainNo window room (the booking mentioned interior room, but not specifically “no window”)
Great location
Stayed in December 2024
Reviewed: December 12, 2024
Angela
CanadaNothing
Amazing hostel, quiet, clean and comfy
Stayed in December 2024
Reviewed: December 11, 2024
Steven
United KingdomNothing
Clean Good location The recommendations and walking tours were helpful
Stayed in December 2024
Reviewed: December 10, 2024
Michelle
United StatesEverything was clean, room was very quiet, convenient location
Stayed in December 2024
Reviewed: December 9, 2024
Laura
New ZealandI got a pizza from miss lucys and it was pretty bad tbh, I’ve eaten at miss lucys in Queenstown and the food was delicious but this was so different. The base was like a supermarket undercooked soft bread base and the sauce tasted like tomato paste directly from the can. I did not love it 😬 Also it advertises soundproofing but that’s definitely incorrect
Very cosy rooms, great communal spaces, very inclusive and welcoming energy. I was super comfortable everywhere I went, my bed, the bar downstairs, the outlook. So many great cosy spaces
Stayed in December 2024
Reviewed: December 9, 2024
Blair
New ZealandBusy, waiting but ok things to do
Easy, busyish, get to sleep
Stayed in November 2024
Reviewed: December 7, 2024
Michael
United Statesthe facility was really warm. I ended up sleeping nearly naked.
Stayed in December 2024
Reviewed: December 6, 2024
Anna
DenmarkThere are no windows in the rooms and there were times when it felt a bit claustrophobic and uncomfortable.
Everything was really clean and everyone was really helpful. The atmosphere was lively in the restaurant all day long.
Stayed in December 2024
Reviewed: December 6, 2024
Omar
GermanyThe pods and rooms are too hot and not well enough ventilated. It is ok but still gets very hot
Modern, clean and friendly staff and cool activities
Stayed in December 2024
Reviewed: December 6, 2024
Ella
United KingdomMany of the rooms are windowless - this was a surprise to us and should really have been noted when booking the room. Our booking said dinner included but they stopped offering this without letting us know, and a staff member was a bit rude when we queried it
Our room was lovely, bed was super comfy and shower was hot and powerful. Hostel had a nice vibe to it and felt well looked after. Location was great
Stayed in November 2024
Reviewed: December 4, 2024
Cleave
New ZealandWould have been ti good to have a room with windows, so enjoy the city views
I liked the nice, comfy bed in the room the temperature was nice
Stayed in December 2024
Reviewed: December 3, 2024
Felix
Chile-CHECKING IN AND OUT WITH THE IPAD IS NOT EASIER THAN JUST TALKING TO SOMEONE COMPETENT FOR 1 MINUTE. I had to enter my info again. If I missed something to make it easier, it's not clear, hence not well designed. And the guys at the desk seemed too busy trying to figure out the system themselves. -The room, although clean, still feels a bit empty, cell-like.
-Good location. Close to the CDB and the bus stop, in not a terribly sketchy area. -Clean and comfortable; both the room and the toilet. -Comfortable common areas and nice bar (although the beer selections could improve).
Stayed in November 2024
Reviewed: December 3, 2024
Spittal
New ZealandTemperature was slightly warm on the third floor, we had an internal double room and at points felt quite toasty.
Great facilities, super clean, great location. There were good chill out spots.
Stayed in December 2024
Reviewed: December 2, 2024
Daniel
GermanyGreat value for money. All needed facilities in house. Really friendly and warm atmosphere.
Stayed in December 2024
Reviewed: November 29, 2024
Edward
New ZealandThe heat
How cosy the singular cabins were, the staff were super friendly. Showers were incredible.
Stayed in November 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content