they serviced our apartment and did everything but for 3 days never replenished toilet paper so had to go ask for some

big enough for all 4 of us

Stayed in March 2023

The dryer did not work and had wires hanging out. I didn’t realise till after I had done a load of washing so went home with bag of wet washing. Also was very noisey location

Room was nice and good facilities

Stayed in February 2023

Asked travel advice for a concert but staff couldn't really give any.

Good location. Everything we needed in the room.

Stayed in February 2023

n/a

location is very central

Stayed in March 2023

Noisy - not sound proofed for Queen St wildness Saturday night. Several plugs broke down. Ended up using kettle in bedside. One particular staff member at reception extremely unhelpful and despite flagging that we needed separate beds did nothing about it all weekend. Split the bed myself and moved furniture, used the top sheet folded in half and the mattress protector as my duvet Saturday night. Had to get after hours staff to rescue us for Sunday night which they very kindly did. Not up to the standard of other Quest hotels I've used elsewhere in Auckland or other cities. Very disappointing. Will not use again.

Beds comfortable

Stayed in March 2023

Right next to the main road and poorly insulated. Very loud during the night.

Spacious rooms, nice staff and large beds.

Stayed in March 2023

So noisy from street below. No sleep.

Location

Stayed in February 2023

The location is super noisy. Could hear music from cars down on the street throughout the night. Party in room next door and doors slamming all night. Staff opened and moved my headphones not placing back in case. Balcony door didn't lock.

Staff at reception were pleasant

Stayed in February 2023

Rooms really run down, shower is super small, the shower head is super low and because you have to bend down to get under the shower ya butt hits the door open. Small fridge. Small rooms.

Duty Manager was lovely to deal with. Very professional and easily alters her manor to adapt to who she is dealing with at the time. Honestly - She is the best part about dealing with Quest.

Stayed in February 2023

Basic amenities but good

Washing machine and dryer

Stayed in February 2023

The hotel is a little outdated, especially corridors, but rooms themselves are OK.

Location was in close proximity to the city. The studio room was quite spacious and was well equipped. We especially liked the filtered coffee supplied. The bed was very comfortable. Staff were friendly and helpful.

Stayed in February 2023

we felt racially profiled. reception and the manager asked for payment proofs while we were checking out. we could not go up our rooms if we didnt pay, but other nationalities checked out without those questions.

the view

Stayed in February 2023

The apartment was very tired and dusty. The dishes and kitchenware felt grimy and needed washing before using. Some of the drapes in the room were frayed and torn and the shower fittings broken. We found soaking wet, old towels under the bathroom sink - we believe used to mop up a water leak and left behind. The small aircon unit extends only to the living area meaning the bedrooms are warm and uncomfortable at night as the location of the apartment means having the windows open makes sleeping difficult. We booked parking in advance but arrived to find they had given our space to another guest meaning our car had to parked at the door overnight. A sign on reception indicated the hospital participated in the airports scheme but the staff on reception would not allow my husband to scan his airports card or offered any explanation as to why not.

The apartment was ideally located for the purpose of our visit - a show at the Aotea Centre. The beds were very comfortable and the apartment spacious.

Stayed in February 2023

A room is meant to be ready for check-in at 2pm! We Arrived at 3pm and the room was not ready "not cleaned". The room was not ready until 4pm which made us late for our plans! We still had to pay FULL PRICE which is unacceptable! 2 free drinks didn't make up for this.... Went to have a shower... not clean and full of someone else's hair. Wouldn't recommend and certainly wouldn't stay again!

Stayed in February 2023

Noisy from Queen St all night, budget bathroom, smelled old.

Well appointed kitchenette, plunger coffee, good pressure in shower

Stayed in February 2023

The shower door didn’t close properly so water went all over bathroom floor and no conditioner

Good location

Stayed in February 2023

The shower pressure was horrible

The view was amazing

Stayed in February 2023

Room could have been cleaner. Room was dated.

Great location. Helpful reception staff

Stayed in January 2023

Grest size of the appartment

Stayed in January 2023

Room wasn't ready when we checked in waited half hour wasn't happy at all.

Stayed in January 2023

Very unfortunate that the city decided to start road repair outside our window all during the night. We hardly slept then put in ear plugs. They helped. I am sure all your guests had the same problem. I am wondering if you were notiffied ahead of our stay so that we might have found other options? Some things are just not in your control. Sorry to hear about the torrential rain the next day. We just beat it. Hope your property and staff survived it. Can;t believe the pictures of your city after the rain storm. Best wishes to all who endured.

Ease of access and customer service was great. The oven was hard to get working as there were no instructrions however I owned similar model and finally remembered how to get it going... I recommend an instruction sheet for the appliances.The oven had not been cleaned to my wifes satisfaction, but not terrible. The room was comfortable and did the job. Shower was great, good pressure and cleaning service was on top of things. I didn't know cleaing was daily which was a bonus for a us. Very much like a hotel with benefits such as couch, chairs, table, appliances and cleaning service. Perfect for short term stay with the advantage of a washer and dryer. Price was very fair to the time that we stayed.

Stayed in January 2023

No ceiling fans, no aircon in bedroom, not soundproof people kept dragging furniture and banging doors late at night, I could not use my Netflix or stream

Staff, kitchen facilities

Stayed in January 2023

Apartment at higher part of Queens Avenue, central location. Close to bus stop, easy to come and go to all Auckland attractions. Staff helpful. Litlle extras: toiletries, coffe, tea, all basic utensils to cook breakfast and simple meals, washing machine, stovetop. Anything else you need you just ask in the reception. Cleaning was not greatest. Nice view from room. Quiet during the night. Missed some hangers as there is little space to storage clothes. Room service/cleaning every 2 days.

Stayed in January 2023

As above less than what we booked

It wasn't the room we booked

Stayed in November 2022

This was a very noisy place to stay, with alot of street noise from outside. We've stayed in central Auckland many times, and this was the worst for noise. We could hear loud music from assuming a near by club/bar until 2am, Thursday, Friday and Saturday night. The air conditioner didn’t cool bedroom at all, and have very interrupted sleep due to waking up.hot and humid. The bed was too firm and hard to get comfortable in.

Not much

Stayed in January 2023