The shower was a little mouldy in the grout and corners hard to remove.

The hotel was nice and modern staff were lovely bed was comfy kitchen had everything you would need. Bonus it had a washing machine and dryer if you were staying a few nights.

Stayed in March 2023

No issues from me

Everything was fantastic, the place was easy to find and had no issues getting there. The rooms were very clean.

Stayed in April 2023

A few stains on the bedding and also a kids plaster on the blanket

Everything

Stayed in April 2023

Swipe card for street access had me at a Loss without my glasses on

Good parking and location

Stayed in March 2023

The room was a bit small

Stayed in March 2023

Checking out time. For those that want to leave early, to have the reception open earlier. 9am is too late. There were a few remarks made from patrons about that.

We got lost in Auckland as I couldnt get Google maps. Mel (duty manager) guided me all the way to the motel, she went over and above for us. She was patient and reassured me everything was going to be ok. She took the stress away from me. We arrived at the motel at 1145pm. Mel also made herself available for us in the morning as we had to leave early. She was gracious, helpful and really made our stay worthwhile. The motel is gorgeous, more than what I had expected, especially for the cost. I would definitely be using you again. Thank you Mel, I will always think of you and what you did for us.

Stayed in March 2023

Everything

Stayed in February 2023

Better signage to indicate where reception/ entrance is. Could see where apartment block was but nothing to show where reception area or parking

Handy to restaurants, very quiet. Nice size room with more facilities than we required for our 1 night stay. Very comfortable.

Stayed in March 2023

Aircon on all time had to turn off from main switch board. Location was ok.

Staff where helpful. Knowledge of the area was great. I would stay there again.

Stayed in March 2023

Very clean,tidy and quiet with excellent safe parking

Stayed in March 2023

Dairy next doors weird irregular opening ours

Straight forward business hotel

Stayed in January 2023

ambience was good.

property was nice and location is good as well.

Stayed in March 2023

would be great if rates were reduced, seeing as booked two rooms

great location, wonderful room amenities, really comfortable, great staff

Stayed in March 2023

we were a bit perturbed about the $300 bond!! excessive, especially as we use your facility all the time. the breakfast option is a great idea but not available until after 9 a bit late. would love a snack bar with the tea n coffee, just a biscuit or something. the TV far too small n kept freezing n clitching that was in room 513. you might need to check that out

brilliant comfortable great views n handy location so we will definitely see you next time.

Stayed in March 2023

Supermarket timing

Everything was exceptional except for supermarket timing around the the block.

Stayed in March 2023

Earlier check-in availability.

Clean. Location was great for a Mt Smart stadium concert.

Stayed in March 2023

The vanity tap for hot water was incredibly slow. Low pressure and took forever for water to come out. Shower and kitchen taps were perfect. Would have loved a Nespresso machine which is almost standard now

Private, quiet, good kitchen facilities.

Stayed in February 2023

the bed was the most uncomfortable bed we have ever slept in.

everything was great except the bed

Stayed in January 2023

pillows are too soft.

clean

Stayed in February 2023

Reception Tram do such a great job! Always so pleasant, responsive and helpful. The rooms are great and you have everything you need for a few night stay. I would recommend this place and would visit again.

Stayed in February 2023

The fact that you need to send them a scan of your ID card and credit card for after hours arrival, while they have that already in the system just adds to the risk for identity theft or fraudulent use of the credit card. Please use more secure systems than sending a photo/scan of that information. If you can't do that, just tell that upfront in the booking information. I would have taken another hotel.

Once we were in, great hotel and friendly staff

Stayed in February 2023

It was disappointing that despite written communication when booking that my partner was checking in first, giving his name, that he was given a hard time by reception staff on check in.

Excellent to have laundry services in the unit. Also good to have Chromecast built into the TV. We’d have loved the TV to be a little bigger, but was adequate.

Stayed in February 2023

complain

bed

Stayed in February 2023

Was not informed of bond and was surprised when bond payment taken thinking was payment of room then once left another payment came out should have been discussed at checkin

Nice and clean

Stayed in February 2023

Clean , .modern room and ensuite. Comfortable bed.

Stayed in February 2023