perfect all in one apartment with washing machine, tumble dryer in the bathroom. massive bed!

Stayed in October 2022

Very outdated and expensive

Stayed in October 2022

Jada from the call center made getting there late VERY unpleasant!!! Even though I rang ahead and advised we were at Middlemore. I wasn't on Jada's list and so we weren't allowed in. She made me spell my name numerous times, not caring to listen at all. She made us stand outside in the cold like random non paying people. Then when we finally get in the night manager just laughs at our experience, and advises only 1 key per room. Door to 108 was loose. The hard mattress was smaller than the base. Need a light for shower box. Construction in alley started at 6.30am with metal being dropped in a metal bin. Overall pretty unpleasant short stay.

Proximity to Sky city

Stayed in September 2022

There was an issue with an early morning check in ~7am despite the fact that this was flagged at the time of booking. Also, I phoned the facility during reception hours the evening before arrival to ensure that I was expected outside the usual reception opening hours. I paid for the night before my arrival so expected a seamless entry to the apartment. That did not occur as the manager did not answer his phone and my call eventually was diverted to the group booking service. This was annoying after an overnight flight and the arrangements made prior to arrival.

Quest is well located in Hobson Street close to the bus terminus where the Airport bus stops. Next door is a Subway. The unit itself was comfortable and the bed was good. The apartment was clean.

Stayed in September 2022

everything. paint on ground, towel rail hanging off wall, no coffee, mouldy and dirty windows

nothing

Stayed in September 2022

the shower head was broken it wouldn’t stay up so I had to hold it to wash myself when I told them they didn’t respond to my email about this issue however replied sending my invoice through as requested.

location

Stayed in September 2022

only one lift was working so there were delays. my toilet was running the entire time. the shower head was average and needs some maintenance.

Stayed in September 2022

the room we got was dirty, the tv was not working, the side lamp was not working, the microwave was dirty, the shower was clogged, we had to complain to 5 different people to get a room change and that didn't happen till next day almost midday

Stayed in September 2022

Nice spacious room, relatively quiet from street noise. Comfortable bed and great sized shower. Clean and tidy, plenty of tea and coffee available. Great room layout and amenities. We will be back soon.

Stayed in September 2022

Dirty noisy and needs upgrading. Not up to Quest or booking .com standards. Toilet was dirty. Lights in bathroom not working. Shower drain blocked. Curtians would not fully close so blackout for sleep not possible. Office not manned.car parks are very narrow. One elevator has been out of service for at least two weeks.

Cheap

Stayed in September 2022

The entire experience was not good. The shuttle service I booked never met me. The staff had no idea about the shuttle. Then I opened my room to really strong paint fumes that made me feel sick. The paint obviously wasn't completely dry when they stuck the toilet roll holder back to the wall because it started coming off jist as I touched it. The floor was also very dirty. I have photos of everything. I definitely won't return, EVER.

Leaving in the taxi. At least it arrived

Stayed in September 2022

It was perfect for our visit to the city.

Stayed in September 2022

I booked this property as it states on Booking.com that there are fitness facilities. There were none. Very disappointing. One lift was not in service which left only one available. Then this lift wasn't working either on the morning I was departing and the fire exit sign said door was alarmed (so I was stuck on my floor). I had to call reception, wait on hold for 5 minutes, then they said I could exit using the fire exit/stairs, with my bags.

Stayed in September 2022

No windows that opened.

The privacy.

Stayed in August 2022

Nothing to do with the service or hotel.. was more the location.. there were homeless, random people hanging outside.. however I know it’s the city and these things cannot be helped.. just made it abit scary going to our cars parked across the street.

Everything was exceptional.. service, the rooms sizes etc when called and asked for extra bed I was told there were none left for the night however when I went to the room they had set one up for me.. really greatful.

Stayed in August 2022

check in time not so flexible , but not a big deal

comfortable and clean environment

Stayed in September 2022

I’m allergic, the room has been dirty, dust in every corner of the room. The bathroom glasses seem to have never been cleaned, the shower was loose, the kitchen cutlery was dirty, the microwave was not working properly. A horrific experience, in the morning the entrance of the hotel a garbage dump! The deposit they ask for is very high for the quality offered by the hotel.

nothing well.

Stayed in September 2022

the room was quite rind down, stains on furniture/carpet. a lot of noise at all hours. Area was a bit sketchy. I was laughed at when enquiring about the complimentary continental breakfast.

it was a place to sleep

Stayed in September 2022

Charged me $50 for a lost room key even though as a fellow hotellier I know those keys only cost a few dollars. Fortunately I found the key later and they did refund the $50. Limited front desk hours - only 9am to 6pm (sign says start at 8am but they never happened).

Room had everything I needed for short stay and was clean and quiet (at back of the building).

Stayed in August 2022

Great communication, well equipped, great location! Room was warm cozy & clean. Loved my stay here

Stayed in August 2022

Worst hotel experience I've ever had! Construction at your window, rooms smell like cigarettes and no manager on site! Don't bother staying here.

Nothing.

Stayed in August 2022

great location, friendly staff and spacious room

Stayed in August 2022

Heat pump broken Old dirty window frame View of Wall and dingy buildings TV portal stopped working

Bed was good, also shower

Stayed in August 2022

no complaints, all just what I needed,

I stayed here 3 or 4 times for a couple of days over 10 weeks in New Zealand. close to bus stop for inter city bus and airport bus. Great value as location is excellent. The lower (cheaper) one bedroom floors are not so great - on 2/F there is quite a bit of street noise, but upper floors with a suite type - bedroom and kitchen/living room woith balcony are excellent and still good valiue

Stayed in July 2022

The TV shows and also we turn out with no Paste and toothbrushes thought the hotel will provided.

The room and also the bed, very comfortable:) goes the same as the bathroom.

Stayed in August 2022