Beautiful 5 star room and great price. Amazing location. Very polite prompt service. I keep coming back.

Stayed in April 2025

Everything was lovely. The mirrors throughout the hotel were a little confusing at first but we adapted. Lounge bar had excellent views. The linen was top notch and bed was very comfortable. It was close to restaurants and shopping.

Stayed in March 2025

Great hotel and a good location and an excellent room. We found the stuff not as helpful as we would’ve expected. They were polite but on at least two occasions they gave us wrong directions but where to go? It wasn’t a big issue but it was just a bit surprising. Overall a good hotel which I would recommend and return to

Stayed in April 2025

Breakfast was exceptional. Great views.

Stayed in March 2025

The layout of the bathrooms didn’t make much sense.

Excellent room, excellent service. Great facilities for exercising. Superb location.

Stayed in March 2025

Always will stay here ! Love it

Stayed in December 2024

The lighting in the bathroom wasn't very bright for makeup. We had a staff member walk in on us in the morning and not long after we checked in. Which had it been 5 minutes earlier, it could have been quite awkward 😅 but we would stay again so dislikes aren't a major..

The location was perfect. Staff were lovely. Facilities were great, really good gym/ spa/sauna/pool area. Cleanliness was exceptional and most comfortable bed and pillows we've slept on in a while. Roof top bar was nice, and staff were very accomdating. They had 3 guests who were being quite rude and they handled it so calmly. Views from the rooftop and breakfast were really nice. Breakfast was ok. I love a buffet so was looking forward to it. Great omlettes cooked fresh for you. but the other hot food like eggs bacon and sausages were average. Selection of pastrys and breads were great and fresh fruit. 11am check out was ideal too. We will definitely be back to stay when we return to Auckland.

Stayed in March 2025

The design of the bathroom is absurd. There is a sliding glass door that either closes the shower or the toilet but not both at the same time. The division between the shower and toilet is a piece of glass that stops way short of the ceiling. Have the designers never used a toilet before?

Handy location

Stayed in March 2025

Nothing

Modern and clean

Stayed in March 2025

Could only pay bond in efpost and was never reimbursed. The late nyt Room service was also no that good.

Great pool and sauna and complimentary mini bar

Stayed in January 2025

Parking at entrance to check-in is limited. Check-in was a bit slow.

Good location. Rooms are modern and comfortable. Roof top bar is awesome.

Stayed in March 2025

My stay wasn’t long enough

Everything, all my requests were listened too and heard

Stayed in February 2025

Tv screens in the pool area were damaged n made it look run down

Just an overall nice place

Stayed in February 2025

Poor communication about the roof bar and private booking so very disappointed we didnt get to use, plus loud music until early hours of the monring

Great Breakfast, great concierge service

Stayed in January 2025

Bar closed before advertised 11pm

Pool, restaurant and clean nice room

Stayed in January 2025

Breakfast amazing staff so welcoming and friendly exceeded our expectations we loved everything about our staycation in our own city

Stayed in February 2025

Expensive. Not a great menu at the rooftop bar

Stylish and central

Stayed in November 2024

just the drop off was tricky. other than that everything was excellent.

Location is great, little bit hard getting car in to drop off luggage. Got a studio room, which was amazing. Used the pool and sauna. Bar upstairs was great for a couple of drinks in the afternoon.

Stayed in January 2025

I would have wanted a slightly nicer speaker to play some music from my phone. They had some old rickety thing that sounded pretty awful. Though I can imagine they don't want people blasting loud music in their hotel rooms, I just like listening to Jazz at a reasonable volume while chilling with a glass of wine :)

I was our first time at a 5 star hotel so we don't have much to compare it to but we had a great time at so/Auckland. The staff were all lovely and helpful. The room they gave smelled like bleach as it was very recently cleaned and my wife really didn't like that so they immediately found us another room that was to our liking. They were also very accommodating and generous when we asked for a room with a double bed after we booked twin beds by mistake. There was no hesitation and no issues, great service! The room had a bath and a shower even though it wasn't very large. that was really nice I really enjoyed using the Gym, sauna, pool and hot tub. I had it practically to myself which was cool. It was a much earned vacation for my wife and I without the kids, first time in 8 years! So we were so grateful for everything the hotel offered, mostly not being with the kids for 2 nights LOL :) Location is excellent! we walked to the harbour, to our restaurant, to the cocktail bar. Very convenient

Stayed in January 2025

The bathroom/shower area could have been a bit cleaner.

The location was amazing, walk to everything. The room layout was spacious and modern. And the staff was fabulous…even when the electronics in my room totally failed and (meaning there was no way for me or the staff to get into the room), they handled the situation in a calm, friendly and professional manner,

Stayed in January 2025

Nothing to complain about

Everything, asthetics of the place to the dinning, to reception, flawless

Stayed in January 2025

the amenities of the place were absolutely amazing, the underground pool, the gym, the massages, everything was perfect, staff was amazing, so polite & very understanding, cleanliness was a 10, everything was cleaned top to bottom before we got into the room, absolutely lovely stay!

Stayed in January 2025

The room was absolutely tiny, and there was no door to the toilet!

We loved the staff and how lovely they were.

Stayed in January 2025

The location of the bath and toilet wasn't for me, being in the same room as the bed. I felt uncomfortable using both of these due to the minimal/lack of privacy. The sauna was small, and the jacuzzi could do with a small upgrade.

The staff were great and made you feel comfortable on check-in! The bed was comfy, and the complementary mini bar was a great touch! The location was perfect and I would highly recommend the restaurant.

Stayed in January 2025