the sofa smell like mould.

Near spark arena

Stayed in April 2025

Parking is expensive at $40 a night.

Great location with modern facilities and friendly staff.

Stayed in April 2025

Services but the next day when I checked out, there was plenty smiling from other lady.

First time in the morning, I was treated as bad as it seem to ruin my morning by one of the desk receptionist. There were 5-6 people there and when I asked a question, one lady snapped on my face that I need to wait because she was serving the only guest there. I was mad and told her that she is rude.

Stayed in April 2025

Good view from the balcony, functional kitchenette, comfy bed. Staff were great, we left our luggage there for 4 days while we travelled to Wellington they were very happy to arrange that for us. There are renovations happening at the hotel but they are on one side and did not interfere with our stay at all.

Stayed in March 2025

While the Penthouse was spacious with a great view, bed, couch and kitchen, it was the little things that made it a let down. I only had a small amount of toilet paper left on the roll and there were no extra rolls in the bathroom. The hand soap and body wash bottles were empty and there was only 1 body wash replacement bottle in the bathroom cabinet, so had to use that for both. It needs a proper deep clean. The aircon vent was dusty. In the bathroom corners you could see the dirt from previous cleans. Around and on top of the dryer wasn't clean. Powder build up and several old packets there. There was no bug spray which would have been great to kill the flies and the swarm of little bugs you get up there especially around dusk. I wanted fresh air and not to be sitting in aircon. I loved the bed, it was firm enough for me and the couch & table was great. I didn't use the TV much as you have to log in to your own Netflix account and remember to delete it. I did use YouTube to listen to some music though and it goes quite loud. Noise wise, well, its Auckland city so it's normal city noises. I did hear yelling and banging from other rooms but only once. It had a small fridge with an ice tray. FYI - No milk is provided only creamer sachets. Has a small stove top, microwave, and oven. Some plates & cutlery etc. Other things: There is some clothes hangers, iron, ironing board and hair dryer. Overall it's a nice place but not the "penthouse" experience i was expecting off the photos. It has potential if they investigated some time and effort fixing all the damage properly, a good deep clean and considering the amount you pay making sure the room is spotless with all the amenities filled for the customers entire stay.

Stayed in April 2025

Washing machine appeared to be leaking from previous guest 3 requests before portable cot delivered to room Staff rather short - appeared to be not enough staff.

Stayed in April 2025

Was fine

Stayed in April 2025

Dusty in corners, musty smell in room (smelled like a smoker), and balcony needs a clean.

Great location, quiet room

Stayed in April 2025

The location is close to the central and has a view of the harbour.

Stayed in April 2025

Bedding sheets was itchy, pillows flat and bed was quite hard. The hotel is a bit rundown but the overall standard was fair for the price

Location was great, reception staff were friendly, pretty good shower pressure

Stayed in April 2025

It would be good to have something to clean the dishes - the 2 tea towels are not enough when using plates and cups.

The appartement was really comfortable with a nice view. The staff is always smiley and ready to help no matter what the request is and they will always walk the extra miles to give a great experience (Shilpi)

Stayed in March 2025

Rooms and facilities a bit dated.

Good location. Clean. Value for money

Stayed in March 2025

slow lift, but tolerable

Stayed in April 2025

Details on parking vehicle.

Stayed in March 2025

Great location and room size

Stayed in January 2025

The bathroom was very small for a two bedroomed unit.

The beds were very comfortable. Great location. Quiet.

Stayed in March 2025

Could need a brush up and cleaning

Great location

Stayed in March 2025

Great location and great staff

Stayed in March 2025

Liked the location and valet parking, but had an uncomfortable night as the bed and pillows didn’t suit me. The bathroom was tiny and there wasn’t much hand-wash left in the bottle. It was OK for one night though.

Stayed in March 2025

TV didn’t work, and it did take a while before someone could assist. And they did forget the cash bond to return upon checkout so once mentioned - they did return it. Other than that, overall nice rooms. Bathroom a bit small.

Stayed in March 2025

Toilet a little too dim and small.

Good location. Great view. Nice pillow.

Stayed in March 2025

We loved the hotel. We got upgraded and had a lovely time. Thank you

Stayed in March 2025

Parking is too expensive. If we had paid the full rate of $170 per night that is too expensive for the standard of the room which was small and a little banged up.

Room was clean.

Stayed in March 2025

The valet parking was additional NZD40 per night and the phone didn't work to call reception to give a 10min heads up to get the car out. So that was a little inconvenient.

It was close enough to the harbour and at an affordable price for a short stay.

Stayed in March 2025