I booked a room with a mountain view, but I didn't get one.. we got a second floor with my room facing the restaurant next to it. I think the people in the restaurant were the ones who got 'the view'. But i didn't want to be a Karen/Kevin about it, since we knew we would spend most of our days outside. But yeah, could have easily been a perfect score If I got what I booked for. Oh another thing, the pillow was too big and too hard for us.

Mostly we're outside, but we slept well. The room was spacious. Separate kitchen, separate living room. The staffs were friendly too.

Stayed in November 2023

Breakfast could have had more options. It wasn’t bad just very small. Also the pillows were very stiff, we wished they had two types of pillows for guests who prefer softer pillows.

Loved the large 3 bedroom suite. Perfect for our family of six. Was surprised they had a washer/dryer combo. This helped so much for our family.

Stayed in November 2023

Nothing

Everything

Stayed in October 2023

1. It’s situated next to a main road/highway and the windows aren’t sealed properly for sound which meant you could hear cars and traffic nonstop. 2. The added breakfast option was mediocre in terms of options. That could certainly be improved. 3. No separation either through floor level or by stoppers of the wet and dry areas in any of the bathrooms which meant that water would flood the entire bathroom after someone took a shower.

Stayed in the three-bedroom suite for 3 nights as a family of five adults. It was extremely spacious and comfortable. The kitchen had all the basic pots,pans and dishes, as well as a microwave, huge fridge, induction stove and oven, dishwasher, and washing machine. The beds were firm and extremely comfortable, living and dining area was spacious as well. They had basement parking available as well as outdoor parking. It’s also located next to a lovely Syrian restaurant which has great food and the area also has several jewelers shops, banks, atms etc. which came in handy.

Stayed in October 2023

Room on the road side are very noisy as the windows are not very well sound proof

Very spacious, well furnished family suite. Very comfortable beds, kitchen fully equipped plus a washing and drying machine. Building is new and swimming pool quite nice

Stayed in October 2023

Service

Clean

Stayed in October 2023

small Note .it would be good if the dental kit always there without asking for it.

one of the best Hotels in Muscat ..I enjoyed Staying in DoubleTree by Hilton Muscat , This was something I'd Recommend Family and Friends to Come ..The hotel is very clean , Wi-Fi connection , room service very fast on time , All staff are friendly always smiling , Dinner and breakfast is very good was delicious. In addition ,swimming pool area and the pool itself clean with good outdoor attracted Design … late Checkout at 3 as Complimentary for my husband's birthday and a surprise cake (^-^) Thank you Doubletree Muscat

Stayed in September 2023

Staff Service is very slow .

Location and Cleanliness

Stayed in October 2023

Nothing I guess.

The hotel is new. Nice pools which need to be shaded in Summer time. Good size of rooms. Good workers and very welcoming. My kids love it.

Stayed in September 2023

the property city view rooms are at level with a highway and the glass was not noise canceling enough

the breakfast was still at a soft opening stage and was a bit disappointing in terms of selection. However their staff was extremely helpful in providing anything we requested.

Stayed in September 2023

Signages .. service lift signage is more visible then guest lift signage . Swimming pool access .. I am still searching Breakfast was average

Location

Stayed in September 2023

Nothing

I recently had the pleasure of staying at the DoubleTree by Hilton Hotel in Muscat, Oman, and I must say, my experience was nothing short of amazing. From the moment I arrived, I was captivated by the hotel's charm, prime location, and the exceptional level of service it offered. The hotel's location is truly a gem. Situated in the heart of Muscat, it provides easy access to various attractions and conveniences. With everything one could need available within close proximity, from shopping centers to local eateries, the DoubleTree by Hilton stands as an ideal hub for both leisure and business travelers. What truly sets this establishment apart is its dedicated and courteous staff. The professionalism displayed by the entire team was exemplary. A special shout-out to Abdullah and the rest of the receptionist staff, who went above and beyond to make my stay seamless and memorable. Their warmth and eagerness to assist were truly commendable. The accommodations were both comfortable and elegant, reflecting the hotel's commitment to providing a luxurious experience. The room was impeccably clean, and the amenities provided were of the highest quality. The highlight for me was the well-maintained swimming pool, offering a refreshing escape from the city's heat. It was the perfect place to unwind and relax. The culinary experience at the DoubleTree by Hilton was exceptional. The healthy breakfast options provided a great start to each day, catering to a range of dietary preferences. The array of fresh and delicious choices left me feeling energized and ready to explore the city. The attention to detail in every meal was evident and greatly appreciated. In conclusion, my stay at the DoubleTree by Hilton Hotel Muscat, Oman was an unforgettable one. The combination of a prime location, dedicated staff, impeccable facilities, and delectable dining options makes this hotel a true standout.

Stayed in August 2023

The room is too far from the elevator . A/C in some time bring dust smell inside the room .

Stayed in August 2023

We had the most wonderful time. This is a brand new hotel with amazing facilities! Will definitely stay again!

Stayed in August 2023

The coach was smiling

Stayed in August 2023

Booking Review: We recently stayed in a two-bedroom suite at this hotel for the Ironman Muscat race. First of all, the room itself was excellent—spacious, clean, and very comfortable. It was large enough to accommodate our visiting friends for meals and gatherings, which made our stay even more enjoyable. However, our experience with the staff was extremely disappointing. We had a serious issue regarding water bottles, which is something so basic that no hotel should make guests struggle for it. Since we were taking supplements for our race, we needed extra water, so we called for more bottles. To our shock, we were refused. When my friend and I went to the reception, we were extremely kind and polite—we simply asked for water. But the response we received was rude and unprofessional. One of the older staff members refused to give us any and told us that the hotel only provides two bottles per room per day, and if we wanted more, we should go to a supermarket and buy it ourselves. We were completely shocked by his attitude. We even told them that we would be writing a review about this situation, and instead of trying to resolve the issue, their response was basically “Go ahead and write one”—as if they didn’t care about guest satisfaction at all. This level of disrespect and lack of professionalism is unacceptable. In any decent hotel, guests should be able to request basic necessities like water without being treated poorly. Because of this terrible service, we will not be staying here again. We had originally planned to book this hotel for future races, but after this experience, we are canceling all plans and will choose a hotel that actually values its guests. If you’re looking for good service and professionalism, we do not recommend this hotel.

Stayed in February 2025

The breakfast The egyption receptionest

Stayed in January 2025

Many things went wrong during our stay at Double Tree. Upon arrival we asked the reception to help us communicate with a local car rental agency (in their native language as they didn’t speak good English) and she straight up denied by saying that she has already contacted them the previous day for other guests and they didn’t have any cars available for rent. That caused us a lot of inconvenience since we couldn’t talk directly to them and find out if they have a car or not. On the third day of our stay our en-suite bathroom flooded and the toilet was blocked which made it impossible to use but also generated an awful toxic smell which we couldn’t tolerate since we had a small baby in the room. The housekeeping manager was amazing and immediately moved us to a different room and asked her colleagues to help us move our luggage since we had the baby and needed help but in the end nobody offered us any help at all. The last straw however was the fact that upon arrival we gave them our Revolut card to pay for the stay but what they ended up doing was block the whole sum of money and not actually charging it. On our last day we had a very early check out at 4 in the morning and we went to reception to return the room cards and they informed us about the fact that the room wasn’t paid and that’s when we realized what had happened. However, We wanted to pay by Revolut but we couldn’t since they had blocked the money. We ended up paying with a foreign card and they charged us for the transaction even though it was their fault we couldn’t pay by Revolut. We asked for a refund of the transaction fee but of course they didn’t accept. Of course this incident took quite a bit of time and we had to rush to the airport to make it on time for our flight and it caused as additional stress and anxiety. Long story short, I wouldn’t recommend the hotel to other guests. The reception was overall the exact opposite of helpful.

Location

Stayed in January 2025

Very late check in. That was very annoying. Very bad and unresponsible behavior from the receptionist who make me wait for 5 hours to receive my room.

Stayed in January 2025

Poor breakfast, noise from the street (not good quality windows packages)

Comfort room with full equipment

Stayed in January 2025

The hotel is not ready, and no restaurant or service is on the top floor. The alarm went off in the middle of the evening and the morning. They would need to work on transport, restaurants, having more staff, and services.

Some staff members were very good. The coffee shop in the lobby.

Stayed in October 2024

Breakfast was so cheap. Pool route is terrible. Reception is slow.

House consept was good. Room cleaning is good. Car parking and connection to accommodation was also practic.

Stayed in January 2024

Hotel still not finished. No dining room. Location in a small shopping center off major highway. A car is a MUST to do anything. Then to cap the experience would not credit my Hilton Honor account because they claim only award stay credits if one booked directly with them.

Very large rooms. Really an apartment rather than just a suite.

Stayed in December 2023

It is too noisy from the restaurant behind the building, and the smell from the restaurant full of room cooking smell

Stayed in January 2024

The communication b/w Booking.com n the hotel should be more clear as the staff wasnt aware that breakfast was included in my booking n they have asked the mode of payment for my breakfast

Location

Stayed in January 2024