Nothing to say

Atmosphere and location And all staff in hotel

Stayed in April 2025

Our only complaint is drink prices seem to be quite expensive unless its happy hour.

Breakfast selection was very good and restaurant selection excellent. Rooms were well organized and comfortable with all the amenities we needed. The area was incredible, and beach access was very good.

Stayed in April 2025

The hotel location and services are amazing! I will definitely book it again.

Stayed in April 2025

A superb hotel, with competent team who can attend to their guests. My compliments go to Ms Jamie Zheng and the front desk team.

Stayed in April 2025

Nothing!

Great location, fabulous breakfast, excellent facilities. Classy and quiet

Stayed in March 2025

Oman8

Good

Stayed in April 2025

N/a

Spectacular location and wonderful staff

Stayed in February 2025

All good.

Stayed in March 2025

breakfast can not be served in room like many hotels and we prefer hotels that offer that item included in package

Stayed in March 2025

1. Lightening in the room and in the bathroom. Very dark everywhere. 2. Transparent glasses between the room and bathroom ruin the quality of sleep. If one guest goes to the bathroom at night, the other inevitably wakes up because of the light turning on in the bathroom and the transparent glasses between the bedroom and the bathroom.

Kindness of staff, food quality, comfortable beds.

Stayed in March 2025

Nothing

Everything was superb. All staff were really professional and very friendly.

Stayed in March 2025

Nothing....

The room was lovely, with an excellent sea view and the breakfast buffet was wonderful. All the staff went above and beyond to be helpful and wonderful. The pool was one of tue best we have ever used.

Stayed in March 2025

Distance to city and the pillows.

Spa is recommended.

Stayed in March 2025

Design of the hotel

Room size and the staff

Stayed in February 2025

the breakfast in my opinion is the best part. I would also say that the design of the building is wonderful, especially the reception area.

Stayed in March 2025

Very clean and kind staff the Iftar Buffet was excellent

Stayed in March 2025

All staff were very polite, professional and helpful.

Stayed in March 2025

Great hotel, very well managed across the board.

Stayed in March 2025

No issues

Excellent breakfast and evening meals. Great choice of high quality food. Different theme every night offered variety. Pool pleasant and near the sea so could chose which you prefer. All facilities were excellent and staff incredibly friendly. Room was large, clean and well laid out

Stayed in March 2025

Food offering apart from breakfast was a little limited and expensive.

Breakfast was really excellent, so much choice. The small (quiet) pool was ideal for us as was direct access to the beach. The staff were excellent in every area of hotel service.

Stayed in February 2025

Nothing

Everything The hotel is beautiful luxurious and clean The rooms are big with a dream bathroom and bed The kid club is managed by the sweetest lady and my kid kept asking me to go because there were a lot of activities The food is good The pools were perfect and one is dedicated to toddlers The staff is super helpful and kind

Stayed in February 2025

Excellent location and facilities for solo travellers, couples and families. My partner and I had a lot of fun at the pools, the bowling alley and at the sports bar. Staff are extremely courteous and helpful at all hours of the day and night.

Stayed in February 2025

Not much! 😊 Only a couple of minor points: - Communication could have been a little better. Upon booking, we requested an additional bed in the room for our daughter and also sent a reminder email a few days before arriving, but when we checked into our room, the bed was not there and the room was set up for 2 people only. This wasn't ideal as we were all extremely tired from an overnight flight and needing to sleep. It was quickly corrected though. Also, we don't recall anyone telling us that all the visit info was only available electronically (by scanning the QR code on the room key) so we only discovered this halfway through our stay and therefore missed valuable info in the first few days (e.g. that other pillows were available, which was important to know as we struggled to sleep with those provided). This is also applied to the kids club - e.g. we were told by one member of staff we had to fill in a form everyday, but we were only given it some days. We asked if the children get taken outside (because our daughter is very fair-skinned so we wanted to know if we should provide suncream/hat/glasses for her) and were told that they stay inside (which we were happy with) but our daughter then told us that one member of staff had taken her out to play in the playground. It always seemed to be a safe environment but these inconsistencies made us feel a little on edge and gave the impression that some staff were more qualified / experienced than others. - Being really fussy...! A few more hangers in the room as we had 3 not 2 people. And bigger bathrobes as they were quite small (especially for a man!). Wondered if they had shrunk a little in the wash. But this is nitpicking!

- Friendly, helpful staff who are amazing with kids and made our 4 year old daughter feel so special 😊 thank you! - Room was made available many hours before the usual time of 3pm. Which we were very grateful for having not slept on an overnight flight! - Fabulous view of resort and sea from room. - Quiet, soundproofed room. - Kids club availability and facilities. Our daughter was excited to attend! - Incredible buffet - amazing selection, something for everyone (and we are big foodies!). Loved the themed nights. Good to be able to use the half-board allowance to put towards meals in the Indian and Thai restaurants too. - The room was really big and felt luxurious, comfy bed. Pillow menu and all the extras offered for room comfort were brilliant (once we discovered this using the QR code on the key!). Lots of lighting options in the room, which was great when needing a nightlight for our daughter. - 3 lovely swimming pools, probably the warmest pools we've ever been in (the main one was like a bath!). Great to have the calmer cascade pool to enjoy while our daughter was at kids club, and the shallow pool for our daughter, as well as the main one of course! - The atmosphere and vibe of the whole resort and especially the Zale bar was amazing. - Water! I'm somebody who loves to keep hydrated and this is often tricky when abroad and unable to drink the tap water. Not a problem at the Kempinski! Constant bottled water brought to room, poolside (and in a little coolbox!). Brilliant. Simple pleasures 😂 (Just hope all the plastic bottles are recycled). - Loads of places to sit and relax. - The whole resort was clean and smelt lovely. - Great gym facilities. - Very close to the airport.

Stayed in February 2025

Nothing

Everything but the staff service was exceptional

Stayed in February 2025