Girl at counter tried to take purchased alcohol. There is no breakfast included even though it says there is. Carpets in hallways and rooms dirty.

Pool was nice. Jose.

Stayed in March 2023

The restaurant was never open, and the pool bar was open at seemingly random times. But the worst part overall of this place is the LOCATION!!!!! Do more Research than me…this part of Panamá city is NOT a good or safe place to be. Had two separate cab drivers tell me not to go out at night, but when there’s no restaurant in the hotel, you kind of have to…the surrounding area is very run down and crime ridden. There is trash everywhere and prostitutes on the corner next to the hotel. The rooms have bugs and you can’t control your own AC. Room quality is not very good. Only one staff member was helpful out of the 4-5 we dealt with.

The rooftop pool and bar (when open) is actually cool. The ONLY highlight of this hotel.

Stayed in March 2023

Booked a regular room at regular rate ,claimed they only had a siite left so was forced to take a suite,the suite hadthe hot tub missing.the lock on suite wasnt working and had to wait and make multiple visits up and down as the keys didnt work andhad to wait for maintenance The parking garage is not easy to use

Stayed in January 2023

Can’t say anything it was all great

Unfortunately no breakfast but there was coffee and a restaurant down the street for breakfast. The pool was amazing and everyone was so friendly close to small market also for snacks

Stayed in March 2023

Bad way of attention, not uniform or good equipment. The toilet didnt work and not clean the windows.

Near to cinta costera and train station

Stayed in March 2023

Room was advertised as $109 but cost💲 $129 There room was spartan to say the least - no towels, a sink with plates sitting in it but oddly no cupboards or drawer. Soap and shampoo in the bathroom (the new shower leaked) but that was absolutely it. No breakfast as the restaurant was shut. Our only conclusion is that it was very bad workmanship in a new room that hasn’t been finished.

Location and very big room. Good aircon. Great view

Stayed in February 2023

Get staff thats interested in customer service.

Your evening staff has zero customer service. I saw a male white staff hanging inside the main floor bar. He sees me waiting for service, and just up and leaves. I walked over to the reception desk and asked for a fork, and was told there wasn't any and how I should go to the 16th floor and ask for one there lol. You have a full kitchen on the main floor. Anyway, I go to the 16th floor, and there was non there.

Stayed in February 2023

the hotel is a mess! it does not deserve a single star! full of drug addicts and prostitutes at the entrance! please do not book this hotel for your safety

Stayed in February 2023

all

Stayed in January 2023

Maid serviced the room only once or twice a week. No bottled water provided. No face cloths. No cups or drinking glasses. Pool is nice but small, and music played way too loud. Outside fire door always open. Very limited dining options in the vicinity.

Fantastic view from the room and pool. Close to the Cinta Costera and Loteria metro station.

Stayed in February 2023

The room smelt badly from the dirty carpets, aircon super loud and impossible to sleep with. Sleeping without aircon wax impossible due to the terrible smell from the carpet and humidity. The wifi was not working in one room and in another was on and off. Location not good, not very safe, we saw prostitute in front of hotel.

The size of the room

Stayed in January 2023

Very helpful staff, especially the boys from reception and bar (thanks again for explaining AC and calling a driver) and awesome rooftop pool and view. I would book again.

Stayed in January 2023

From photos the hotel looks nice but in reality no. The location has an excellent view of the bay if your room is high enough. Although the neighborhood feels rough we didn't have issues. The roof top pool is very pretty but during our stay the bar wasn't in service and guests left lots of trash from outside food and drinks. The hotel staff needs to put more attention to detail. Wifi was horrible on 8th floor where we stayed so it was impossible to work as planned. We thought that was going to be a good hotel option on our 3week trip but we stayed only 2 nights and found better options for price and services.

From photos we thought the pool and view would be special. The room was decent size with simple furniture.

Stayed in January 2023

I reserved a bedroom that supposed to be 290cuft and have a king bed and was given a smaller room with a queen bed, bathroom shower was missing a door so all the water splashed out bathroom was not cleaned well there were left overs from.last guest such as used soap and shampoo. Asked for an extra pillow and they did not help.

Stayed in January 2023

the service. no coffee maker, microwave or anything inside the rooms. no towels.

pretty hotel, comfortable beds and beautiful view

Stayed in January 2023

Loved the pool on the roof, and the proximity to the Cinta de Costera.

Stayed in December 2022

I don’t know how this hotel has four stars This is one of the worst hotel I ever stayed after I checked in. my room has nothing no towels no pillows I had to ask couple times for pillows, towels and the room has a funny smell, I would definitely stay somewhere else next time I come back.

People who work there are nice. And the rooftop pool has amazing view.

Stayed in December 2022

The restaurant was closed. When we got to our room the smell of mold was so overwhelming we couldn't breath. We have reasonable expectations when traveling knowing that everything won't be perfect but the smell was unbearable. We stayed in the room long enough to find another place to stay. The staff was so kind and tried to offer us another room but we said no thank you.

The staff was extremely accommodating and kind when we said we couldn't stay there. They refunded us our money without us even asking.

Stayed in November 2022

Very dirty hotel, my room got dirty bed sheets and bad smell, I had to change to another hotel and spend more money.

Location

Stayed in November 2022

dirty, no rooms available. staff is very slow

I went to the property and no rooms available.

Stayed in November 2022

Dirty

the staff

Stayed in September 2022

The rooftop was closed without notice online The restaurant was closed The bed was dirty (but comfortable) The windows were so opaque you couldn't see a thing The shower was missing a door and was grey

The staff was friendly The room was spacious Good A/C Good Wifi

Stayed in July 2022

The shower had black things all over the floor and the towels were dirty. The bed and the whole room smelled like dust and the ac wasn’t working to well.

Nothing, it was dirty and old.

Stayed in July 2022

The hotel was rated 4 stars but it was a disaster. INTERNET I had to work from Panama and the Internet in the rooms was not working to even load pages, they let me switch the room but it was even worse. Even in the lobby, it dropped but it was so loud with reggaeton music and guests, the Internet dropping for minutes at times that I could not work well. The staff explained my room had bad Internet because the building was so high. No action was taken from them. ROOMS During 7 nights the room was only made up 3 times, even though we requested it every day and reminded them. The lobby had no fresh towels, all towels left in the room already had stains on them from make-up. The beds were good but so small that the two queen beds were pushed together. The sink in the bathroom was not waterproof and all water just went on the floor. only one towel per guest, no extras. GYM/POOL Both were so dirty, that I did not want to use them. When I first went to the gym it was closed. CAFE LOBBY/BAR ROOFTOP The Cafe in the lobby was closed, and the hotel did not offer water nor coffee - I assume Covid restrictions that I did not see in other hotels BUT the rooftop bar was open until 4 am with loud music and people running in the hallways - the staff pretended they did not know. We could hear it 6 floors down. The public bathrooms in the hotel were not cleaned for days, no towels, no liquid soap, only an old bar soap during Covid. STAFF The staff was nice but did not act to make the situation better, I asked for the manager but there was none. I felt it was ridiculous that they did not even have water or towels. The Internet was the hardest thing and they just shrugged. I complained to booking.com but they said the hotel did not respond, so I did not get a refund. I would have switched hotels, but on such short notice, all other hotels were twice the price from when I booked. The entire hotel was dirty and I regret having booked a room here unfortunately.

The distance to the old town was good, but the area of the hotel had no places to go, trash was scattered on the ground and it stank. The lobby looked nice but was dirty.

Stayed in June 2022

Internet didn’t work. No coffee. No café our restaurant. No shuttle to airport.

pool

Stayed in June 2022