Reviews of Sheraton Grand Panama This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Vía Israel y Calle 77 San Francisco, 0819-05896 Panama City, Panama
#36 of 128 hotels in Panama City
Guests' ChoiceReview Score
Based on 233 hotel reviews
8.6Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
8.9
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Facilities
8.6
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Staff
9.0
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Value for money
8.3
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Free Wifi
10.0
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Reviewed: November 23, 2024
Jeffrey
Colombia1 review1.0“Never stay here”- • Business trip
- • Solo traveler
- • Deluxe, Guest room, 1 King, City view
- • Stayed 1 night
- • Submitted from a mobile device
The staff didn’t want to help with check in they were rude and ignored me for the first 15 minutes and then tried to charge me a different rate than the booking rate at nearly double to the price. This place is a dump the floors are filthy the rooms small and cheerless. Definitely not up to Marriott standards
Really only the location was good nothing aside from that
Stayed in November 2024
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Reviewed: November 18, 2024
Tjerk
Netherlands11 Reviews2.0“Huge disappointment.”- • Business trip
- • Solo traveler
- • Deluxe, Guest room, 1 King, City view
- • Stayed 1 night
the hotel is generally worn down and needs a refit. Hallways, the rooms, bathrooms, and general facilities like the gym. Then most horrible was the wedding downstairs, in the bar which lasted till 7am!?!?!? Very loud music, throughout the night.
pool area, breakfast.
Stayed in November 2024
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Reviewed: October 22, 2024
Andrea
Mexico4 Reviews6.0Pleasant- • Business trip
- • Solo traveler
- • Deluxe, Guest room, 1 King, City view
- • Stayed 3 nights
The staff was not super helpful.
Location was fine.
Stayed in October 2024
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Reviewed: September 16, 2024
Robert
United Kingdom14 Reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King, City view
- • Stayed 1 night
- • Submitted from a mobile device
Typical big beans hotel
Stayed in September 2024
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Reviewed: September 14, 2024
Eduardo
Uruguay8 Reviews21 helpful votes6.0“Horrible WiFi, old hotel”- • Business trip
- • Solo traveler
- • Deluxe, Guest room, 1 King, City view
- • Stayed 4 nights
- • Submitted from a mobile device
WiFi is horrible and it is a very old hotel
It’s complicated, rooms are okay, amenities too
Stayed in September 2024
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Reviewed: September 2, 2024
Yanesy
Panama6 Reviews2.0Very Poor- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 1 night
- • Submitted from a mobile device
The rooms were not good I was on the counter old rooms
The entrance
Stayed in September 2024
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Reviewed: August 16, 2024
Mamatravels
Panama4 Reviews4.0Disappointing- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King, City view
- • Stayed 1 night
- • Submitted from a mobile device
The room and bathroom have not been updated. It smelled of smoke the floor sagged big time in one area of the room. You cannot open the bathroom door while in the shower and so much more. Definitely not worth the money and felt like false advertising as the facility and building has been modernized and the rooms have not at all
Staff and over all facilities
Stayed in July 2024
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Reviewed: July 25, 2024
Ramesh
Jamaica8 Reviews7.0“Need to do something about bathrooms too depressing. Breakfast limited fruits and variety in comparison to Santa Maria M”- • Leisure trip
- • Couple
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 4 nights
- • Submitted from a mobile device
Front desk,limited water bottles only 2 per day sometimes none if you don’t ask ,bathrooms extra small ,not so comfortable environment, breakfast limited .
Breakfast staff, Bellman staff.
Stayed in July 2024
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Reviewed: July 8, 2024
Cheryl
Panama29 Reviews4 helpful votes5.0“I wasn’t happy with my stay especially for the price”- • Leisure trip
- • Travelers with friends
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 1 night
- • Submitted from a mobile device
The price the location and the hotel needs some sprucing up. Was disappointed that construction was taking place by the pool .
The staff was nice
Stayed in June 2024
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Reviewed: June 10, 2024
Ana
United States1 review5.0Fair- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 12 nights
- • Submitted from a mobile device
The buffet and the people who work there
Stayed in June 2024
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Reviewed: June 9, 2024
Ariadna
United States3 Reviews6.0“Good for your money. You can never go wrong with this hotel just watch out for cleanliness”- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 1 night
- • Submitted from a mobile device
Bes bugs or something similar. Beds were itchy
Location
Stayed in June 2024
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Reviewed: March 12, 2024
Peg
United States9 Reviews6.0“NOISY and staff did nothing to control drunken men.”- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King, City view
- • Stayed 1 night
- • Submitted from a mobile device
There were perhaps 50 men (maybe footallers) drinking, screaming, drunk, etc. They were so obnoxious that we couldn't use any facilities. They took over the pool, the men's jacuzzi and all public areas. We searched for a place without them and found a room with a ping pong table. Then we were told we had to pay to play ping pong! We planned to return to the hotel after a side trip but were afraid they or others would be there. The staff did nothing to quiet the men so other guests could enjoy their stay! The worst experience in all of Panamá.
It has a great pool & rooms. Beautiful hotel. Too bad it was spoiled by extreme noise & drunkenness.
Stayed in March 2024
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Reviewed: March 4, 2024
Gulnara
United States1 review1.0“Stay doesn’t worth the money for such hotel”- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 6 nights
- • Submitted from a mobile device
Booked for 3 people. Service never ( we stayed for one week) left 3 towels. I had to call and ask every single day. Asked for toothpaste. Never answered my request. I had to go myself to the reception to get it. Workers ignore you because of no English
O let station for breakfast.
Stayed in March 2024
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Reviewed: February 26, 2024
Manal
United States1 review1.0“Awful!!”- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 4 nights
- • Submitted from a mobile device
A bit far from all the attractions. Rooms are small. Bathroom is small. Does not seem very updated. Bathroom shower was not very clean. I expected much better quality hotel being a 4 star Sheraton. We had to change or room twice. First rooms A/C was not working and the room was not ready when we checked in even though it was 3:30 pm . They gave us the room at 5 pm. Second room… the occupants of the adjacent room were so loud at 2am .. we couldn’t sleep. We changed rooms again. It was just awful.
Nothing
Stayed in February 2024
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Reviewed: February 12, 2024
Elena
Romania32 Reviews5 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • Deluxe, Guest room, 1 King, City view
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel is a bit outdated. Faded grandeur. Savourless breakfast and dinner .
Comfort sleep bedding
Stayed in February 2024
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Reviewed: February 11, 2024
Edward
United Kingdom6 Reviews1.0“Would not recommend as vastly over priced for dirty grubby dated hotel”- • Business trip
- • Solo traveler
- • Deluxe, Guest room, 1 King, City view
- • Stayed 13 nights
- • Submitted from a mobile device
Dirty, grime , dust everywhere, went to breakfast and no food with one chef in the centre island counter struggling to feed 100+ people Checked out shortly after
This is an old property which urgently needs modernising
Stayed in February 2024
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Reviewed: January 27, 2024
Marc
United States33 Reviews3 helpful votes4.0“This hotel has gone down hill. Bakery is great. All else is mediocre at best.”- • Business trip
- • Solo traveler
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 8 nights
Thermostat was never fixed - room was either hot or cold, even after 3 technicians. Problem with toilet - was fixed. Curtains did not close. Restaurant was disappointing. Room cleaning was late in the day (after 4 pm). Pool was not heated. Rooms are small.
Bakery is great. Staff is professional.
Stayed in January 2024
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Reviewed: January 25, 2024
Clinton
Jamaica3 Reviews5.0Fair- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 1 King, City view
- • Stayed 4 nights
- • Submitted from a mobile device
The bed was uncomfortable
The amenities
Stayed in December 2023
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Reviewed: January 23, 2024
Nicolas
Argentina24 Reviews5.0Fair- • Business trip
- • Solo traveler
- • Deluxe, Guest room, 1 King, City view
- • Stayed 1 night
very kind staff at front desk
Stayed in January 2024
-
Reviewed: January 8, 2024
Viajante
Luxembourg87 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 5 nights
The breakfast is always the same The bathroom is really small.
Nice staff, great gym, good value for money
Stayed in January 2024
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Reviewed: January 5, 2024
Andres
Colombia2 Reviews4.0Disappointing- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King, City view
- • Stayed 4 nights
- • Submitted from a mobile device
Bad smell
Stayed in January 2024
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Reviewed: January 3, 2024
Steven
United States2 Reviews5.0“Should have been called: Rate Sheraton Modest Panama”- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King, City view
- • Stayed 1 night
The 'Grand' hotel, despite its name, faces staffing issues, evident from the long check-in line with only one person at the desk. Additionally, the breakfast quality was disappointing. I thought I lost the sense of taste while eating their fruits.
Good-sized room and a great pool.
Stayed in December 2023
-
Reviewed: January 1, 2024
Pedro
El Salvador8 Reviews1 helpful vote5.0Fair- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 1 King, City view
- • Stayed 7 nights
- • Submitted from a mobile device
Sheets never been changed we stayed over a week, they skip some days cleanimg the room, we had to request explicitly for the service, you can't open windows so it wasn't any airflow in the room, just a glass on the corner, the bed wasn't comfortable at all, we found two hairs in the bed the first night
Staff is great overall, location is great!
Stayed in December 2023
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Reviewed: December 29, 2023
Tamas
Hungary27 Reviews3 helpful votes2.0Very Poor- • Leisure trip
- • Family with young children
- • Deluxe, Guest room, 2 Queen, City view
- • Stayed 2 nights
Actually it's a 3 Star hotel. Very old fashioned rooms.
Stayed in December 2023
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Reviewed: December 16, 2023
Torres
United States3 Reviews7.0“Good stay”- • Leisure trip
- • Couple
- • Deluxe, Guest room, 1 King, City view
- • Stayed 4 nights
- • Submitted from a mobile device
Lack of other options
Ok.
Stayed in December 2023
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