I tried booking transport from the airport to the hotel when I arrived, this was booked directly with the hotel, and the driver never showed up at the airport to pick me up. Wifi is also very slow and disconnects regularly from devices.

Location is very ideal, rooms are comfortable and breakfast is tasty

Stayed in January 2025

The service was very bad, no room service because they had too much work, i had do go down to get ice. They didn't have parking as advertised. The clerig was very rood and uninterested in helping. The breakfast line was too long and no place to sit. The pool was very cold. The bathroom was small.

The room was nice and had a balcony

Stayed in January 2025

On the last breakfast, the egg seemed to be a bit raw and although we booked for a triple room they only catered towels, warer, tea station etc. For 2 persons

Easy access to public transport. Friendly and helpful staff. Quiet surroundings. Overall is was ok.

Stayed in December 2024

I didn't like it at all

Stayed in November 2024

Can hear people in the room next to mine talking hear shower and when the bowl flush. Some staff on the front line don’t speak English

Central, breakfast included and gym, steam room

Stayed in August 2024

Our experience at this hotel was far from satisfactory. The service was notably slow, with multiple requests needed before we received any attention. Checking in was especially frustrating; despite having 5 to 6 staff members at the reception, only one was attending to guests. We waited around 20 to 25 minutes to complete our check-in. The hotel’s cleanliness was also a major concern. During dinner, my knife fell on the floor, and the next morning it was still in the same spot when we went for breakfast. The bathroom had an unpleasant odor, the carpet was dirty, and the towels had stains. There was an abundance of hair and dust throughout the room, and I even spotted a spider in our room. Overall, this hotel did not meet expectations, and I cannot recommend staying here.

Hotel Location

Stayed in July 2024

No control of tables at breakfast. Staff just watched. I saw guests looking for plates on their knees. Poor service in the dining area. There was no cleaning of the tables in-between use. It was chaos in the morning. Way too many people.all at once. They should seat people at the tables to ensure all guests can eat at a table. Like most hotels in the area they have a hard time controlling old gringos who bring in their prostitutes. I witnessed this on the night I checked in. The room was FREEZING. I woke up 3 times freezing cold. No thermostat in the room and no extra blankets. The hotel needs a bit of a face lift in general. Feels like they went to Novey or Arrocha and bought the decor. It was just okay, nothing special.

The size of the room.

Stayed in July 2024

There was a Problem with the hot water shower, no way to get hot water out of shower

Stayed in June 2024

The breakfast buffet didn't have many options, it lacked fruit and vegetables

Modern, comfortable bedroom and bathroom

Stayed in July 2024

Reception claimed booking was for one person only and tried to charge extra. I proved them that the booking was for two persons through booking dot com and with a bit of back and forth they budged.

The balcony and location.

Stayed in June 2024

At the front desk, I confirmed twice that they would order a 6 AM airport taxi for an early flight the next day. I got to the front desk at 5:45; they had no order for a taxi, and there was absolutely no scramble, no urgency to order me one. Without any aid from the hotel, i lucked into a nearby Uber

Clean, good location

Stayed in May 2024

Breakfast could’ve been better, there were only a few option available, I personally didn’t find much for myself.

It was ok for a short stay. We didn’t stay much in the hotel, we were travelling around Panamá City, the building and the room were quite old, but it was clean. The access to all the highlights of the city was very easy by taxi. The staff was very nice and helpful.

Stayed in April 2024

The breakfast was disappointing, and there was a lack of variety. When we requested a breakfast box because we were leaving at 5am it came with an extra cost even though we had it included. When leaving in the morning, we asked for a bottle of water and they said they did not have one. For the price payed we were expecting something better.

The rooms were comfortable and as described. Goo location.

Stayed in March 2024

I would have preferred if more individuals from the Front Desk spoke English, as such communication was a bit challenging. The first set of days, the machine to program the cards wasn't working hence I had to reply on a member of staff to let me into my room. I he breakfast options were less than overwhelming. There needs to be way more variety.

The staff was friendly for the most part. Location is strategic. The housekeeping team did an excellent job over the 7 days

Stayed in March 2024

Room was clean, breakfast was great. Overall happy with the stay however on one day there was no water, and the reception kept telling us it would be back on in 30 minutes. 5 hours later someone else at reception told us it was scheduled maintenance and the water would be back on at 4pm. Would have been helpful to tell the guests of a planned water outage that would impact them. Other than that, the stay was good.

Stayed in January 2024

service at the front office and restaurant

location

Stayed in February 2024

Unfortunately, the bathroom in suite has not working drainiage, while taking the shower, bathroom was overflooded. Matraces in bed are extremely soft...

Nice upgrade for a suite.

Stayed in February 2024

There was no hot water on one of the days from 10am till 4pm and there was no prior notice of this maintenance. When we asked the reception multiple times they said 'it would be on soon' and then finally when we spoke to someone else they said it was planned maintenance and would be done at 4pm. This was really poor communication and had we known, we could have made alternate plans. The receptionist didn't speak much English which made it very difficult to communicate.

Good location, good breakfast, decent rooms.

Stayed in January 2024

Not enough sunbeds round pool. The ones they had were old and uncomfortable.

Room was reasonable. It was cheap

Stayed in February 2024

Oh yeah I paid for two nights, but checked out after the first night was not offered a refund there was a odor in the room

The breakfast was limited the oatmeal was like water

Stayed in February 2024

The AC kept getting colder unless we turned it off completely. Breakfast was OK, but they were a little slow refilling empty items. There are not enough lounge chairs at the pool.

The location was fairly close to restaurants and bars. The room was clean, and the shower was great.

Stayed in January 2024

My room was run down - tv was old not even hung straight I believe the previous occupants smoked and the room had been cleaned / sprayed leaving a strong cover up odor. I think I was on a floor that was in the process of being remodeled.

Good location Great food.

Stayed in January 2024

The restaurant staff was a bit rude and not that servicing

Location is awesome and the breakfast was good

Stayed in November 2023

I called service because I couldn't use the shower, they took a while to respond and didn't send maintenance to check the shower

Very comfortable room

Stayed in December 2023

The neighbourhood isn't great - a bit intimidating to walk around at night, especially if you're a woman. My friend and I were catcalled and approached a lot. Some basic facilities were missing (hair conditioner, iron, etc. Hair dryer was available only on request and even when I called to ask for one it never arrived). Options for breakfast were limited, especially for those with dietary requirements (e.g., no alternative milk, limited gluten free choices).

Hotel seems like it was new and nice 30 years ago. Generally, everything was fine, but nothing particularly special. Only stand out was the gym, which was excellent - large with lots of equipment (treadmills, ellipticals, spin bikes, free weights, barbell, squat machine, etc.).

Stayed in September 2023