Facilities are great

Stayed in April 2025

Breakfast need to be better more option and a better cook that is making Omlet horrible and one of the beds has nasty cover the housekeeper was on the floor she came and change the cover and the cover she change it with also has dirty spots on it as well

hotel was great and wonderful employee very helpful

Stayed in March 2025

Bathroom in room 1126 would drain very slow and hard to find the right temp for the water. Too hot.

Comfortable and close to restaurants/shopping.

Stayed in March 2025

The pool was closed at 7pm and the pool lights turn off 8:30pm which is a shame since the view is amazing at night.

The security 24/7. Restaurant also 24/7. Rooftop Pool with an amazing view. Breakfast was great too. Not the typical egg and bacon.

Stayed in March 2025

Pretty good overall.

Great place. Luxurious but doesn't break the bank - a true hidden gem. Far from Casco Viejo, but the hotel itself is great.

Stayed in January 2025

Excellent Customer Service, location

Stayed in March 2025

Loved everything!!

The front desk staff was amazing and very professtional!!

Stayed in March 2025

The electrical circuit in the room needs to be looked at. Breakfast food selection could be improved. We had dinner one evening and the food was tasteless. They took the food back and the replacement was a lot better.

Service was great. Doris & Laura (receptionist)was very courteous. The cook Vicente & Julio bar(pool) provided excellent service.

Stayed in March 2025

- No communal water points or water in the rooms compared to Bristol and RIU - no daily water cartons or bottes - No conditioner for hair - Coffee at breakfast is very slow to be served. Should be offered asap - USB ports not working but they were sorted after I mentioned them

- The towels, - The size of the bed - the powerful water closet system. Brilliant - The reception staff, the valets, the cocktail bar sushi bar, & security guys. - The view - the fruit at breakfast -

Stayed in March 2025

Pillows are too high for some people.

Second stay in a few days and very happy. Staff was amazing again. Breakfast remained very satisfying.

Stayed in March 2025

Breakfast poor quality of food … few options and so hard to get the attention of a waitress for a cup of coffee

Stayed in March 2025

There was some noise in the corridors a couple of nights. WI fi did not work well at all – it was one night only, but unpleasant. The brajfast is rather basic. As in many other hotels in the region, the receptionist forgot a wake up call in the morning. At the same time, in my first room there was an alarm clock which beeped at weird times

Location is central, walking distance to Via Argentina. Fantastic very fast three elevators. Casino, although I do not play, is a welcome shine and fun in this hotel, and the increased security is ensured. I was given the upgraded room and it was large and pleasant. Most praiseworthy is the swimming pool, big and clean enough, restaurant in the same compound, with one remark that sunshades were missing.

Stayed in March 2025

There was a glitch with electricity in our room and it kept going off. They moved us to the room next door. Some devices could not connect to the WiFi. The solution is to use your smartphone as a WiFi repeater and connect through there. Found a long hair on a bath towel. Most channels on the TV are not available. Pillows are too high.

Amazing staff. Excellent breakfast. Room was large and clean. WiFi is strong and fast (but there is a caveat). Possibility to leave luggage at the hotel while we visited San Blas islands.

Stayed in March 2025

The room was super clean fresh and tidy. The staff was truly interested in making our stay pleasant. Swming pool and gym to high standards. Lobby and room corridors with fluffy carpets, good lighting and room to move. Breakfast is nice with fresh produce fruits eggs and Panamanian delicacies. Front desk is super helpful and willing to improve your stay. All in all a great stay that has created good memories. I’ll be back!

Stayed in March 2025

The bar at the pool has very load music, and my (small) group had the bad fortune to arrive on a Saturday. The pool area was dominated by a large group that was very loud and drinking heavily, even the pool filled with people holding alcoholic drinks. It was very uncomfortable to be in the area at the same time. I'd never witness anything like the behavior being shown; it's unfortunate that the hotel permitted it. It gave an extremely bad impression for a stay that otherwise would have been very positive.

The gym and pool were better than expected, larger than is typical for hotels. I also appreciated the tea/coffee makers in the room, very nice.

Stayed in February 2025

Friendly, efficient and Welcoming reception!

Stayed in February 2025

Broken safe, burned out light bulb in hallway, clogged shower drain, empty ice machine, AC fan noisy

Restaurant, location, price, staff

Stayed in February 2025

Breakfast and under maintenance still

Location

Stayed in January 2025

Breakfast and its under maintanance still..

Location

Stayed in February 2025

The staff and security were absolutely incredible. I had pinched my sciatic nerve and had trouble walking because of the pain. I went to a clinic and when I returned to the hotel the security went to the pharmacy and picked up my meds for me. They checked on me every single day. They were amazing! The cleaning staff were so nice and if you didn't require anything they would offer to return later or check the trash or bathroom items. I can't believe the level of kindness I received from everyone. I will return without doubt. The salon and massage therapists are amazing. Best hotel in panama

Stayed in February 2025

There wasn't anything

The friendliness of the staff Alberto and housekeeping in Algeria was excellent. The breakfast buffet and staff, the coffee shop and staff, the security and staff, and the casino and staff were top-tier. Continue what you are doing. The front desk staff was great too

Stayed in February 2025

The only thing I can say one staff was rude, it seems he forgot who the customer is?

The staff were great and happy to Assist you and the rooms clean and comfortable.

Stayed in February 2025

Nothing

The hotel is amazing! It’s super clean and it has a good location with markets, stores and restaurants nearby. The hotel is really new and beautiful. The room is big and super comfortable, the shower is hot and really good.

Stayed in February 2025

Good gym and pool. Breakfast also is nice. The room enough spacious

Stayed in January 2025