We have been charged twice for the one night stay by the hotel. We did explain that they have booked 2 rooms in error for the same people who were staying the night. They would not listen to us and asked us to contact Booking. Com. We have already sent this to them and awaiting their reply. We already have an email saying that one room was cancelled which we showed to the hotel but they still charged us for the room we did not use. We would like this to be refunded back to us.

Stayed in March 2025

Location is great. Staff is friendly and helpful

Stayed in March 2025

Low shower pressure

Lovely room

Stayed in March 2025

Great location and good staff. They were always very helpful.

Stayed in February 2025

I found a big roach in the bedroom

Breakfast was good

Stayed in February 2025

Great location Good brunch Very helpful Clean

Stayed in January 2025

The sauna was only lukewarm, did not work so not worth getting that room, waste of money.

The rooms were nice and spacious. Beds were very comfortable. Location was great, we walked everywhere. Staff were very friendly and helpful.

Stayed in December 2024

When reaching out to the reception before my trip, the staff was not responsive

Great breakfast, prime location, lovely decoration and distribution

Stayed in December 2024

Noise. From outside and inside too The sockets are old, my phone wasn't charged over night.

Location

Stayed in November 2024

None

Hotel located in busy street full of restaurants. Some traffic noise. Missed breakfast because of early flight. They provided me with a take away breakfast pack. Comfy bed and a mini bar which I didnt use.

Stayed in September 2024

Our room with terrace, sauna and jacuzzi was on main floor next to reception and apparently the kitchen. Rooms are not sound proofed and it was loud at night and disturbing.

The location was convenient

Stayed in August 2024

Breakfast Buffet was too basic

Location, room size

Stayed in August 2024

The young duty manager was not particularly kind or helpful. My wife had been attacked in Lima (Barranco) and was bruised and scraped. We asked for an extension on the checkout so she could rest before our flight but he said it was not possible. Communication through the Booking app was very limited and unresponsive.

Large room with whirlpool bathroom and great room service.

Stayed in July 2024

We travel with little kids all under 10ths old. Is not very kid friendly . But we were very comfy and the staff is very friendly and sweet.

Breakfast was good but I wished they can have more variety every other day. Location is the best, everything is close by, walking distance and so enjoyable to walk during the day and night. This is a great hotel for couples or singles or families with older kids.

Stayed in July 2024

power points very loose or not working

Excellent Service and great breakfast

Stayed in June 2024

Nothing really it served my purpose for the trip for an overnight stay.

Clean rooms, great customer service, close to amenities. So overall a good hotel to choose if you want a 4 star price

Stayed in June 2024

There were not enough outlets

The food so yummy, the best breakfast, location so good

Stayed in May 2024

We booked the Luxury Room months in advance, specifically looking for a room in Lima with a jacuzzi for recovery after our hikes. Upon arrival, the receptionist informed us that our section of rooms had an issue and needed repairs. He offered to show us two rooms to choose from, based on their bathrooms, and we selected the one with the jacuzzi. He assured us the room would be ready by 7 PM instead of the usual 4 PM. When we returned, we discovered we were given an Executive Room, not the Luxury Room we had booked. The next day, I addressed the issue, pointing out that we were charged for the Luxury Room but given a lower-priced room. The receptionist said he would inform management as he couldn't make the change himself. The following day, when I inquired again, there was still no response from management. On our last night, I spoke to another staff member who ignored my explanation and simply asked how he could help. He told me all he could do was wait and suggested I leave my email for management to contact me, as I was leaving at 2 AM and wouldn’t be able to speak with them myself. Three weeks later, I still have not received any response.

The bed was incredibly comfortable, providing a perfect night's sleep after a long day of exploring. The location is fantastic, with easy access to all the main attractions and amenities, making it very convenient for sightseeing and dining out. One of the highlights of my stay was the breakfast buffet. It offered a wide variety of delicious options, catering to different tastes and dietary needs. The quality and freshness of the food were outstanding, making for a great start to each day.

Stayed in April 2024

Even though the room was in the fourth floor we could still hear the clatter of the kitchen starting at 6am.

The buffet breakfast was good, a lot of options. The bed was very big. The bathroom had a bathtub. Great room service.

Stayed in May 2024

Some of the staff was a bit distracted at check out. The procedure to request temporary parking with the reception clerk resulted too troublesome. Too many coin stalkers in the surrounding area.

The room had a working small jacuzzi in the bathroom and a separate sauna. It had a viceroyal-like decoration composed wthin an aesthetic from the eighties. Great breakfast in a pleasant terrace. The mini bar had very affordable prices.

Stayed in May 2024

I didn't like that the staff that I encountered spoke very little English.

I loved that the rooms were very spacious. The beds were very comfortable. The bathroom was very clean and they provided a lot of amenities in it. The location was also great as they were located in a very central area about 10 minutes walk to Kennedy Park.

Stayed in May 2024

big room, staff very lovely and helpfull

Stayed in March 2024

In general, it was very good, but the shower is pretty weak

Some old world charm in essential location in Lima. Close to lots of things.

Stayed in March 2024

Staff were rude and unaccomadating, room service food is TERRIBLE. Do not order it.

The room was nice with the Spa and Sauna.

Stayed in January 2024