Reception area and restaurant is gorgeous setting. Location is great, very central, staff lovely.

Stayed in March 2025

Hotel Novotel in Cuzco, Peru, is a perfect blend of historic charm and modern convenience. Its central location allows guests to easily walk to many of Cuzco's top attractions, making it an ideal choice for exploring the city. The historic architecture of the hotel adds a unique touch to the stay, offering an authentic and memorable experience. The breakfast is a standout feature, offering a wide variety of delicious options. Guests can enjoy a buffet filled with flavorful items, as well as custom-made eggs and omelets prepared to perfection. The quality and range of choices ensure that every morning starts on a high note. The dining area provides a welcoming atmosphere, enhancing the overall experience. The rooms are exceptionally clean, comfortable, and well-maintained. They are designed to provide a relaxing retreat after a day of sightseeing. Guests can rest assured knowing that the rooms offer both modern amenities and thoughtful attention to detail, ensuring comfort throughout their stay. The staff at Hotel Novotel truly make a lasting impression. They are warm, friendly, and always ready to assist with a smile. Their dedication to exceptional service is evident in the way they go above and beyond to ensure every guest feels valued. Thanks to the combination of location, comfort, and outstanding hospitality, I would definitely stay at this hotel again if visiting Cuzco and highly recommend it to anyone visiting Cuzco.

Stayed in February 2025

Nothing.

Very central location. Lovely friendly staff.

Stayed in March 2025

The staff are very friendly and helpful. The breakfast is very good. The fruit is in season and delicious. The room was very clean. We rested well as the altitude took an adjustment of a few days.

Stayed in March 2025

Beautiful property.

Stayed in February 2025

The bathrooms tub were too high a little uncomfortable and not safe for my mother in law.

Perfect location. Beautiful building.

Stayed in January 2025

Clean and large rooms, central location, varied and very good breakfast. Exceptional restaurant with fair prices.

Stayed in January 2025

The quality of the rooms varies greatly, even within the same price range.

The staff was beyond friendly and helpful, the hotel is beautiful and the food delicious.

Stayed in December 2024

Nothing was a great hotel and beautifully maintained

The Novotel staff were amazing from the moment I stepped in, we had to book accommodation for that night due to issues with our previous accommodation. They got us into our room early at 9am while we enjoyed the amazing buffet breakfast, where again the staff were attentive. Every time we walked in and out of the hotel we were greeted with a smile and hello. We felt extremely safe here and wish we could’ve stayed a few more nights!

Stayed in January 2025

Heater made the room a bit too dry

Nice lobby area, water fountain refill, amazing room, EXCELLENT customer service

Stayed in January 2025

No complaints at all!

Loved the open area where I could run into other friends. It was a lovely area to just hang around, and the staff were excellent!

Stayed in December 2024

Very uncomfortable beds, not enough outlets in the rooms

Beautiful, great location, nice staff

Stayed in November 2024

Staff was helpful when our plans changed. Food at restaurant was delicious with excellent service from the waiter. His recommendation of food was wonderful.

Stayed in November 2024

Close to the shops. Nice lobby

Stayed in October 2024

Nothing

Very central and easy to access. The staff were amazingly helpful throughout. I arrived on a very early flight and they were able to get me checked in into my room hours before scheduled time.

Stayed in October 2024

For the price we paid I think breakfast should have been included.

Great location in the centre of Cusco. The room was big, clean, had double glazing and black-out curtains which made it very comfortable. The breakfast was great (at additional cost). There's a friendly lady with a baby alpaca that comes in the morning and you can take pictures at your ease for a tip, which was nice.

Stayed in September 2024

There was nothing not to like.

Stayed in September 2024

I liked everything and everyone here. Can't think of anything wrong.

I loved the friendly staff, very nice and kind, always ready to assist. Rooms were very comfortable and breakfast abundant.

Stayed in October 2024

Friendly helpful staff. Beautiful building. Excellent restaurant

Stayed in September 2024

The colonial room was very comfortable with a lovely balcony, the hotel is 200 metres to plaza mayor. staff were very friendly and attentive.

Stayed in September 2024

This hotel was in the perfect location in central Cusco and walkable to all of the main attractions. The hotel was full of character and the rooms were spacious and clean.

Stayed in September 2024

Well located in the city of Cusco. Bed was huge and very comfortable. Beautiful courtyard and tasty breakfast.

Stayed in September 2024

We felt very good at Novotel Cusco. Very nice and elegant hotel, right in the city center. Staff was incredibly nice, always smiling and the atmosphere in the hotel courtyard was special. The breakfast was one of the best we had in a hotel. They had anything one can imagine, even ribs and soup for breakfast! Very good fresh fruits and juices, vegetables, all sort of cheese etc etc. They also offer breakfast boxes for those who have early excursions.

Stayed in August 2024

The location was great, right near city center. The hotel staff was very accommodating and even provided oxygen when we were feeling the affects of altitude. Luggage storage for our hike was seamless.

Stayed in July 2024