For $290 per night you get: 1. Small (and not very clean) room on the first floor with the window at the street level. 2. Very noisy AC. You are not able to sleep while AC is on. 3. No breakfast. 4. No parking at all. I had a reservation for 4 nights including New Year. But cancelled it after first night.

Nothing.

Stayed in December 2024

The rooms are very underwhelming and sterile given the price

The lobby and staff are Great!

Stayed in November 2024

However, we were not big fans of the rooms, which are built in an unimpressive modern extension in the back. The level of finishings, compared to the old reception and dining area, were disappointing and very bland.

The old building was beautiful, the food was delightful and the staff were great.

Stayed in September 2024

The rooms are too basic. It’s a bit like an airport hotel feel. The taxi company used and in particular our driver was terrible and really quite dangerous.

The entrance is really nice

Stayed in September 2024

Very expensive for quality of room Water bottles not replenished daily

Colonial entrance lobby and central location

Stayed in August 2024

Breakfast quality, Staff, Bedroom, Too costly as per facilities and services provided.

Location is good

Stayed in June 2024

Bed sheets were rough. Temperature was not consistent.

Location

Stayed in June 2024

Lots of street noise audible from the rooms, even late at night and early morning. There was also a conference scheduled at the hotel on one of the days of our stay which created a lot of milling crowds and noise during breakfast time (it would have been nice if the conference venue is separated from the guest breakfast areas). The noise issue is exacerbated since the AC in the room barely works and you need to open a window to keep the room cool. Super basic amenities inside the room.

Excellent location, couldn't have asked for better. We were able to walk to all the main sights in historic Cusco center, while you'd need a car for Saqsayhuaman, which is fine. Some great restaurants and cafes nearby too. The staff were generally friendly and helpful, and arranged taxis for us and a same-day room booking when our flight was delayed by 8 hours.

Stayed in May 2024

We booked a double room , but was offered a triple bed room.

Stayed in March 2024

Room does not have any view. The first floor has been blocked entirely.

Booking

Stayed in December 2023

Room was really hot, turned aircon on seemed to not get cool

Location and hotel details

Stayed in December 2023

Fantastic location right in the centre of Cusco town.

Stayed in September 2023

Noisy room, noisy staff, disappointing food and massage, unavailable minimum medecine.

Location, nice building ,good breakfast, large room and bathroom

Stayed in August 2023

The staff was not very friendly. There felt humidity in the hotel.

Good location

Stayed in August 2023

1. Room service messed up the meal by providing noodles without meat. However, they did send a separate order of chicken only but ruined the whole meal. 2. AC didn’t work the entire night 3. Hairdryer was really old and it took ages to dry my wife’s hair.

Location was excellent

Stayed in July 2023

No toiletries. No tissues. freezing hallways (my bedroom was below street level).

Breakfast, location and staff

Stayed in June 2023

The bottled water in the room wasn’t replaced.

The rooms were very big, and bed was comfortable. Staff were very helpful and friendly.

Stayed in May 2023

We came back at night after a tiring day and bed was uncomfortable. No sockets near both the beds. Hotel was loud and could hear all the voices from the street very clearly, did not sleep all night with bad isolation.

We came from Cusco airport to Novotel and had an early check-in. Great location near to Plaza de Armas, shops and restaurants.

Stayed in April 2023

The concierge man, I didn’t catch his name. Though I wish I did. Quite rude, didn’t offer to help with our bags as we entered the hotel. Nor when we went to our room. More than that, as we checked in he stood behind the receptionist and glared at our passports. Again, very rude.

The location was very convenient. The reception staff were very helpful

Stayed in May 2023

The staff were hit and miss. Some wonderful individuals who went out of their way, and one on reception totally disinterested and indifferent. Also, some of the restaurant team also need to be more positive than happy to speak better English.

it was a gorgeous property with so much history with some period rooms. Also very well located.

Stayed in April 2023

Really loved the location, the vibe, and the attached spa. I was slightly disappointed that we had to move rooms upon our arrival. The bathroom door in our first room didn't open/close properly. Once we got settled in our new room, we had a lovely stay.

Stayed in March 2023

the shower had issues, the kettle didn’t work, no aircon.

the only good thing about the property was the lobby/check in area. good location.

Stayed in November 2022

I booked a room with 2 twin beds as there was no room available with Full/King bed. The receptionist had told me the day of check-in that they would move us to a different room the next day. However, we were not moved as no other rooms were available. I totally understand that they might be fully booked but you expect them to give you priority when you book 5 nights with them. They could have probably compensated us for the breakfast we had on 2 days. I could have become a loyal customer.

Book it only if you are going to be staying at the hotel most of the time. If you are going to be on tours everyday and only coming back to sleep, probably not worth it. Although my experience at Novotel was nice, I rate it as average cos there are many more boutique hotels in Cusco with similar rooms and better views available for less than half the price. The staff are very helpful and almost everyone could communicate in English. I appreciate that they sent a cake to my room the day of my wife's birthday. The room was nice but for $170 it seemed ok. For the last day of the trip, we could cancel our stay at Novotel for free and moved into a boutique hotel for $63 a night where we got upgraded to a suite room with 300 degree view of the mountains. So could have saved $400 had we booked this hotel for the complete stay.

Stayed in September 2022

Communal space gives way to old, dated rooms which are about 2 or 3 star in the UK. Showers horrible. No reading lights and generally room is really dimly lit. Past the communal space this is a very basic hotel.

Beautiful communal space

Stayed in September 2022

The rooms were basic at best. Everything was outdated and in desperate need of upgrading. The staff at reception was not welcoming to us, yet we witnessed them being exceedingly welcoming to others as soon as they entered. Within this price range Casa Cartagena is a much better option. Incredible staff, grounds, and facilities. We regretted not booking again there after staying here. This property should be priced much lower for the poor quality.

The only thing that was good about the property was the courtyard dining.

Stayed in September 2022