Calle San Pedro Nro 128, Cusco City Centre, Cusco, Peru
#85 of 304 hotels in Cusco
Guests' ChoiceBased on 431 hotel reviews
8.8Cleanliness
9.0
Comfort
8.9
Location
9.3
Facilities
8.7
Staff
9.4
Value for money
8.8
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 21, 2024
Sánchez
PeruVery beautiful hotel nice staff everything was very good
Stayed in September 2024
Reviewed: September 18, 2024
Luminita
RomaniaBeautiful and clean. Very helpful and friendly staff Thank you 😊
Stayed in September 2024
Reviewed: September 16, 2024
Thatianne
United StatesI like everything
Everything ❤️
Stayed in September 2024
Reviewed: September 14, 2024
Kana
JapanHot water sometimes wasnt working
Close proximity to the station
Stayed in September 2024
Reviewed: September 11, 2024
Rosa
United StatesI liked everything
A great location close to everything. The people are very friendly and willing to help with whatever you need. I loved it. A quiet area close to markets, restaurants in the historic area. The hotel has an elevator which makes everything easier.
Stayed in August 2024
Reviewed: September 11, 2024
Magdalena
CroatiaWifi weak
Great location, good breakfast, comfy beds, great staff!
Stayed in September 2024
Reviewed: September 10, 2024
Ningqi
United StatesThe hotel is at a central location - it’s walkable to tons of restaurants and spots. Also the staff is very helpful and supportive - I love how the friendly administrator Jesus and other concierge staff helped me in many ways! The room is clean, and it has room clean service everyday. 24-hour concierge and hot water are a big plus. Also, the hotel has a very reasonable price.
Stayed in September 2024
Reviewed: September 7, 2024
Vitor
BrazilSometimes the hot water came out cold, but the staff promptly resolved the issue
The hotel is very comfortable and beautiful. The food is delicious and well priced. The breakfast is GREAT. All the personnel are very polite and caring.
Stayed in September 2024
Reviewed: August 30, 2024
Sánchez
AndorraMy experience was one of the most wonderful since we entered, they were very attentive
Stayed in August 2024
Reviewed: August 24, 2024
Samuel
CanadaGreat hotel. Good breakfast, convenient location, and helpful staff. Some roms can be a little bright and noisy at night but not an issue with an eye mask or ear plugs. Rooms and well equipped, courtyard is beautiful.
Stayed in August 2024
Reviewed: August 23, 2024
Ravi
MexicoSmall rooms, not provided drinking water though they have hot water with coca leaf infusions available at lobby.
Fantastic location, 2 mins walk to San Pedro rail station, 10 mins walk to Main Square.
Stayed in August 2024
Reviewed: August 18, 2024
Madhu
Sri LankaNothing
It is in the San Pedro square near the market and church. Walking distance to shopping and dining
Stayed in August 2024
Reviewed: August 15, 2024
Jacqueline
United StatesThe only issue was the bed was making a lot of noise and wasn't comfortable
Clean and easy access to city center
Stayed in August 2024
Reviewed: August 6, 2024
Maarten80
NetherlandsAlmost all power outlets were unusable (only the one behind a cabinet was working). Noise due to renovation during the day.
Good location, Centrally located Very friendly and helpful staff Warm shower
Stayed in August 2024
Reviewed: August 2, 2024
Eric
PanamaAmazing place to stay through and through. beautiful building and courtyard. Very professional, polite, kind and helpful staff. Excellent breakfast. wished I could have stayed longer, but they were full when I went to book more days after my first stay. Don't miss your chance like me!!
Stayed in July 2024
Reviewed: August 2, 2024
Alexander
DenmarkWhen you take a shower there was water everywhere on the floor, the drain was higher that floor so the water would go down in it. So you have to take the towels to clean it up and they was soaking wet. I would like to take a spa bath but the thing to get the water stop from going into the drain was missing. And check out already at 10:00😱 but that’s how it is. That’s there rule.. so fine
It was a nice place very close to everything good breakfast good beds I slept very well nice staff and friendly. I like the hotel and room except the bath room. But again maybe it just was that bathroom I got, so in general it was a good stay and I would like to recommend them.
Stayed in August 2024
Reviewed: July 31, 2024
Marcos
BrazilInternet did not work all the time and sometimes the water in the bathroom was not hot. Breakfast is very simple too. But other than that, it a good deal.
It’s close to the main points of Cusco and the staff was very nice and helpful. Room was ok, pretty decent and clean.
Stayed in July 2024
Reviewed: July 31, 2024
Kurt
AustraliaComfortable room close to San Pedro train station and sights. We were able to store our luggage whilst we visited Machu Picchu which was super convenient. The staff were super friendly and welcoming. They went out of their way to organise taxi transfers and a tour of Cusco
Stayed in July 2024
Reviewed: July 27, 2024
Huw
United KingdomThe room was a little bit small and the breakfast was adequate.
Location and staff were excellent! Felt safe and comfortable at all times. The shower was superb and the beds very comfortable.
Stayed in July 2024
Reviewed: July 22, 2024
Yulia
CanadaThere was no safe box in the room.
The room was pretty authentic but very clean. Breakfast was very good and well served. Location was very convenient, walking distance to the main plazas and squares. The staff was very attentive, pleasant and responsive to all questions and requests. Special thanks to Adonis at the reception.
Stayed in July 2024
Reviewed: July 19, 2024
Tacuri
PeruEverything is perfect From the moment we entered, they did not provide the best service, very friendly and very polite. I liked
Stayed in July 2024
Reviewed: July 15, 2024
Lorenzana
United StatesBang for the buck, this was a great last minute option.
Stayed in June 2024
Reviewed: July 1, 2024
Nenad
SloveniaGood location, nice and helpfull staff, acceptable breakfast.
Stayed in June 2024
Reviewed: June 26, 2024
Maria
RussiaThe hotel was wonderful! The staff was super friendly and helpful, they even let me check in an hour earlier, which was very nice. There was a decent hot water in the shower, warm blankets, they gave me a hair dryer and an adaptor to charge my phone. I liked that at the lobby there was hot water and mate leaves, which was very helpful since I felt a bit sick because of the altitude. There is a restaurant at the hotel and a beautiful garden. The breakfast started at 6 am, perfect for those who take early morning tours. Everything was clean and well-maintained. The hotel is located in a nice area, right next to the San Pedro mercado and in about 10 minutes walking distance from Plaza de Armas. You don't have to climb to get to the hotel which is great when you don't feel well because of the altitude. I would stay again!
Stayed in June 2024
Reviewed: June 22, 2024
Carlos
United StatesVery good
Stayed in May 2024
Acqui Terme, Italy
Chania, Greece
Campos do Jordão, Brazil
Cambrils, Spain
Sisi, Greece
Edinburgh, US
Seogwipo, South Korea
Anan'yevo, Kyrgyzstan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content