Calle Collacalle 388 - Interior D, Cusco City Centre, Cusco, Peru
#89 of 302 hotels in Cusco
Guests' ChoiceBased on 181 hotel reviews
8.6Cleanliness
9.0
Comfort
8.9
Location
8.9
Facilities
8.6
Staff
9.3
Value for money
9.0
Free Wifi
9.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 25, 2022
B
CanadaLack of table space or the like for placing towels and clothing in the bathroom. Noises of door closing or chair moving from adjacent rooms.
Staff very friendly, room very clean.
Stayed in September 2022
Reviewed: September 21, 2022
Ersa
DenmarkThe breakfast was kind of poor and the kitchen lady should get re trained! often essential stuff like bread would be missing and you would have to tell her in order to fill them sometimes more than once and while many people were having breakfast while she was just standing there and not doing something. The bathroom could use some shelves etc.
We really liked this hotel. It had a nice location, it was quite and very clean. The stuff in the reception were very nice and facilitating. We were able to check in earlier after a long night of travel. I liked the bed and I could sleep very well. we booked a 2nd stay in the hotel and stayed for many more nights and we were very happy. Good value for money!
Stayed in September 2022
Reviewed: September 18, 2022
Heather
United StatesVery clean and well kept. Staff were exceptionally friendly and accommodating. Close walk to the main square. Plenty of restaurants nearby as well. Water and Gatorade available for purchase in the lobby. Breakfast included. Would definitely stay here again.
Stayed in September 2022
Reviewed: September 15, 2022
Janice
United StatesLocation a little difficult to find. The sign is small and uses my phone for direction.
It was near to everything.
Stayed in September 2022
Reviewed: August 14, 2022
Nayiri
United Arab EmiratesThe hotel is located walking distance from the main square. The staff is absolutely amazing. One day we had to wake up early for our hike and without us telling them anything they had prepared bags of breakfast to take with us. Besides, the rooms are super clean and the breakfast is very reasonable. I think the people working at the hotel have OCD and they are clean and tidy, ofcourse very friendly and hospitable too. I’d stay here again if I visit cusco again. I tried other hotels throughout my stay and this was THE BEST!
Stayed in August 2022
Reviewed: August 9, 2022
Christophe
FranceGreat Location, bed confort, perfect cleanlisness, kindness of the staff
Stayed in August 2022
Reviewed: July 20, 2022
Laura
ColombiaThe sheets were not 100% clean We have not water two mornings
The staff was friendly
Stayed in July 2022
Reviewed: July 18, 2022
Jeevan
SingaporeNothing honestly.
Great location, a quiet street close to the Plaza De Armas. Staff were wonderful and the facilities were more than sufficient.
Stayed in July 2022
Reviewed: July 11, 2022
Wanderingllama
CanadaI couldn't get consistent hot water no matter the time of day. In the morning I only got cold water and no hot water.
Really new facility and clean.
Stayed in July 2022
Reviewed: July 4, 2022
Hannah
United KingdomReally nice hostel and staff are very friendly and helpful. Good breakfast (fresh fruit, cereal and eggs made to order) and the beds were super comfortable and cosy (fleecy sheets were a welcome surprise and definitely needed at this time of year). Hot water was mainly good, you just have to run the shower for a bit before it gets going. Overall great experience and wouldn’t hesitate to recommend.
Stayed in July 2022
Reviewed: June 26, 2022
Mayra
United StatesNothing.
it was 10minutes away from the main square, therefore close to everything and far enough from the festival noise. The room was clean, staff super friendly and served a good breakfast every morning.
Stayed in June 2022
Reviewed: June 21, 2022
Hannah
United StatesI liked the staff, the breakfast, and the short distance to the main center to Cusco.
Stayed in June 2022
Reviewed: June 14, 2022
Victorpv81
BrazilNo critics whatsoever. For what we paid, we got an excellent deal. The only "critic" would be the location, which is good but not excellent! A little walk from the Plaza de las Armas but super OK, like 10 min walk.
Family-like hotel. Staff is a family that is extremely helpful and supported us in every way we needed. Breakfast was very good, Coca tea was available at all times. Clean bedroom, sheets, hot water, great wifi. Being able to leave our bags while we left for Machu Picchu and the laundry services were a big plus.
Stayed in June 2022
Reviewed: June 14, 2022
Aliki
GibraltarIt is cold in the room, BUT it is like that everywhere in Cusco.
10 out of 10! Breakfast is excellent, various options. They have wifi for each floor, wifi is very good and quick. Location is also very good, very central, near San Blas so all the good food places are around. The staff os very helpful, friendly and lovely. Really amazing place.
Stayed in June 2022
Reviewed: May 23, 2022
Saloni
GermanyWe had quite a small room the 2nd time we stayed there but overall we really loved our stay here.
Good value for money and comfortable private rooms. We stayed here twice, the first time we had a big room, the 2nd time the room was a bit too small. They have big TVs with Netflix, perfect for relaxing after a long hike. The breakfast is decent too and they packed us a bag with snacks when we left early in the morning for a 5 day hike.
Stayed in April 2022
Reviewed: May 21, 2022
Lejemble
United KingdomNothing to fault
Nothing to fault there. The beds were very comfortable, the facilities super clean and HOT showers. The staff is friendly & breakfast is good.
Stayed in May 2022
Reviewed: May 17, 2022
Alexandra
GreeceWe really enjoyed our staying there and we highly recommend it for any traveller in Cusco. Everyone was very helpfull and friendly and the rooms were clean and comfortable! 10/10
Stayed in May 2022
Reviewed: April 26, 2022
Luc
United StatesCurtains in the room let too much light in. Need thicker curtains
Great breakfast, tasty fruit and ready made eggs. Enjoyed complimentary tea.
Stayed in April 2022
Reviewed: April 22, 2022
Clarke
JapanRoom wasn't huge, but for a single traveller - not a big issue!
Location was great, nearby to lots of restaurants and places to shop. Bed was comfy and breakfast was really good. Most of all - the staff here were perfect. I arrived exhausted having travelled overnight, the staff were so accomodating and set me up with a room straight away even though it was way before the official check-in time.
Stayed in April 2022
Reviewed: April 17, 2022
Luc
United StatesGreat location
Stayed in April 2022
Reviewed: March 21, 2025
E
United StatesThe hotel charges an extra 5% fee on site not listed on booking. Hotel staff isn't there later at night and thus no way to enter property. The water at the shower was often cold water for long durations making it impossible to shower. Also there is no air-conditioning at the property (it isn't listed in description but often times could really use one)
The hotel offers luggage storage after your checkout time . The breakfast isn't terrible (but I guess that standard is low)
Stayed in March 2025
Reviewed: January 2, 2025
Karita
FinlandThere wasn't a soundproofing at all - you could hear your neighbour to talk, cough, fart etc. The staff didn't speak English, not even a word.
Stayed in January 2025
Reviewed: November 7, 2024
Julie
DenmarkThe temperatures of the hot water varies a lot and it can take some time to get a hot shower. When booking, it is clearly stated that it is possible to pay with credit card. They also have a sign at the door stating that they accept credit cards. A few days before my stay ended, they changed my booking to fewer days (a later arrival date) without my knowledge or consent. When I wanted to pay, the receptionist said that I should pay in cash. That wasn’t possible for me and it resulted in a longer discussion where the receptionist after a while wanted me to pay half in cash and half with credit card. I ended up paying for everything with credit card, but it wasn’t easy.
Breakfast was alright and most of the staff were very kind.
Stayed in November 2024
Reviewed: November 4, 2024
Reem
IsraelThe bed was not comfortable The breakfast was average The room was small
The breakfast patio was nice
Stayed in October 2024
Reviewed: August 23, 2024
Tamás
HungaryMy room was freezing cold. Also the hot water did not run for very long, but the main issue was that the rooms had no heating installed, so I was freezing under double blankets, and caught a cold on my first night.
All the people working there were super nice and helpful.
Stayed in August 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content