Stole money from my room It was very clear that I did not want anybody in my room!

They stole money from my room . Not a good experience. I told the front desk that I dont want nobody to enter my room. I place the sign DO NOT ENTER, I left afternoon to buy some souvenirs and boom, they ignored the sign at the door enter and stole cash. And front desk was not helpful at all . I have to go downstairs after 3 phone calls and request the police and after all that they called the manager Nathalia. Who gave me the money back.

Stayed in August 2024

Customer service, Room space

Stayed in August 2024

Rooms and bathroom

Breakfast

Stayed in July 2024

Very busy breakfast time not always coffee available- waiting for coffee in mornings can be frustrating

Clean and great location in Miraflores close to esplanade

Stayed in July 2024

Breakfast options.

NA

Stayed in May 2024

Rooms too small

Its new, clean and modern

Stayed in June 2024

The shower was inside the room and not in a closed bathroom, NO PRIVACY. THE ROOM WAS TINY NO ROOM TO OPEN YOUR SUITCASE, NOT ENOUGH PLUGS FOR PHONE CHARGERS. No mini bar, breakfast included didn't serve by the time we had to go to the airport.

Not much, The Air Condition didn't work. When we complained, the staff came up to check, but said that 21°C was the coldest it was programed to work for. I would have gone to sleep at my relatives home. If I knew the A/C didn't work properly.

Stayed in April 2024

Great location. Smart hotel room design given the limited space.

Stayed in May 2024

The food area was not comfortable

The staff was very helpful

Stayed in May 2024

Too small

Bad service

Stayed in April 2024

Room size on small side.

Luggage Store

Stayed in April 2024

Small room

Location

Stayed in April 2024

The staff at the reception was rude and seemed unwilling to assist or help us. They spoke to us as if they were doing us a favor. We requested a late check-out, for which they charged us almost as much as an overnight stay for the extra 6 hours we kept the room. In total, we paid $90 for an overnight stay (not exactly budget-friendly), when you can find much better hotels in the area for half the price. Obviously, breakfast wasn't included in the price, and when we asked if they could add it as a courtesy, they said no. Luis, the guy at the reception, really didn't want to provide any kind of help. The rooms were very small, barely enough space to breathe. I don't recommend it.

.

Stayed in March 2024

The family rooms have a weight limit of 45kg on one of the beds! So if your children are above this you will end up having to book a new room like we did on arrival! Did not find this information anywhere on booking.com before arrival!

Good location

Stayed in March 2024

N/A

No comentes

Stayed in February 2024

Can’t is early check in even there are many free room

Location is perfect

Stayed in February 2024

Rooms were really small.

Well located!

Stayed in January 2024

The A/C was leaking when turned on. They tried to fix but didn’t work. Also, the curtains did not close entirely.

Location is fantastic. Close to the best restaurants in Miraflores, and easy walk to Larcomar.

Stayed in January 2024

The sheets were dirty, the rooms smell like sewer. Staff were not attentive.

The location

Stayed in December 2023

little rooms

really not at all

Stayed in November 2023

Would like a 3rd towel for hand washing. As room for 2 people, a second suitcase rack would be nice. Really would like access to drinkable water and hot water (eg to make tea). Discovered by accident we could ask for access to floor 6 for water. Note on wall in our room ( on first night stay) said we could ask for a kettle. But desk said no. We booked an extra night after G Adventures tour. When we arrived check in lady said we would have to change rooms the next day- despite fact I had an email note saying we would have same room. Was resolved by G Adventures person, but frustrating start to our stay.

Breakfast was fine- only had on our G Adventures nights as more expensive than we wanted to pay. Room was adequate- small but clean.

Stayed in November 2023

Staff on early arrival were brusque and not welcoming

Room comfortable and well located. Breakfast decent

Stayed in October 2023

No safe box neither in the room, nor at the reception. Very small room, good enough for 1 person but not for 2. Very noisy ventilation, staff couldn’t help me to turn it off. Towels smell with chloride.

Good location, fresh bed linens, fresh room

Stayed in October 2023

Breakfast is a bid small. We were denied our upgrade that we booked through Booking.com - even after I asked and insisted. More of a individual problem: the check in the next morning after we stayed in a different hotel because of them (receptionist didn’t wanted to give us our room, only after I insisted I had a reservation since the day before).

The location is good, some staff was helpful, it’s clean and it has every basics needed in a hotel. The first night the hotel was closed due to some problem, but they managed us a room in a different (nicer) hotel. The restaurant right in front of the door is AMAZING.

Stayed in September 2023

Noisy street outside

Clean, had the essentials

Stayed in September 2023