They didn't give me a factura receipt when I asked for it

Comfortable and quiet

Stayed in December 2024

Everything went well

good hotel, good varied breakfast in the morning. Excellent attention from the people at the reception, I stayed a day longer than planned but everything was very good, they recommended a couple of exciting activities in Cusco. thank you girls I had a great time

Stayed in June 2024

OK

Beautiful hotel in Cusco and at a good price without a doubt. I booked one night and in the end I stayed one more night due to a problem with some airline tickets. The girls' attention is very good and the breakfast is very delicious with lots of fruit. The hotel is very close to the airport. The taxi takes you to the door of the hotel and you don't have to walk

Stayed in June 2024

A bit far from the central town but it’s close to a mall & wet market.

The property had a spa bath with nice hot shower/water. The staff were so accommodating & helpful despite the language differences. We were able as well to have our laundry done & ordered some delicious meals, too. It was quiet & we slept well. It was our home in those 5 days of the 8 days we were in Cusco.

Stayed in April 2024

Online was written check-in from 08:00. Arrived at 12:00, had to wait 2 hours at the reception before getting access to my room. Online was written check-out until 11:00. At 10:30 someone came knocking at the door saying check-out is until 10:00. Told them to update the hours as it's very misleading...

Stayed in April 2024

Close to the airport, no more than 10 soles in the ride

Great treatment from the staff

Stayed in December 2023

For us it didn't matter as it was only one night, but location is very far from centre of Cusco - around 40 mins drive during rush hour. I think the hotel isn't finished yet, as you can see some parts still need to be built - separation between room and toilet - you can tell tile wall isn't done just yet - again wasn't an inconvenience for us but worth mentioning.

Amazing room and it was perfect for a relaxing stay after we finished the inca trail. The jacuzzi is huge and is extremely comfortable. The staff was beyond helpful and breakfast was delicious. The service goes beyond what's expected to help you out and they will make sure you have anything you need. We arrived very late and the lovely lady helped us out still with food delivery. Beds were extremely wide and comfortable for two people. Premium quality stay for very little money!

Stayed in December 2022

The facilities need repairs and upgrading. We had two rooms and the sink in one wouldn’t drain, nor the tub in the other. One toilet ran all night. The staff offered to move us to another room, but we elected to stay since it was late. The halls and common areas need some care and attention.

Great location close to airport. Excellent and helpful staff. We had to fly early in the morning and the manager offered to make us breakfast at 4:30am. She made sure the Uber arrived for us and gave us a fruit pack to take away.

Stayed in February 2025

No cuentan con red wifi No hay ascensor

Stayed in July 2024

I advised the property I'd be there by approx 5pm. I arrived at 8:20 pm and upon arrival my room was not ready even though two people were sat at the desk chatting. They said 15 minutes, I waited 30 and had to watch them giggle and play with heart shaped balloons as they got it ready. I had to immediately run out and was late for my dinner, this then delayed plans and our following booking was missed as I was over an hour late with having to change/get. Taxi. If my room was ready this would have been fine. They insisted cash which I now find suspicious as they have told Booking.com that I did not arrive (I have corrected this and am trying to raise a complaint). I asked the next day why my room wasn't ready to no answer and rude and abrupt offers of an extra 2 hours of late check out. Due to this and me mentioning noise I asked about compensation, nothing and abrupt shut down. That night was the worst night's sleep, I believe they had shut out another guest as I woke up to knocking on the front door and dogs barking, this went on for 10-15 minutes. Noise has been awful at this hotel with rhin walls but also with staff loudly talking outside my room and leaving the hallway light on that shines through the upper glass section of wall. A horrible stay, not worth the novelty of the jacuzzi, just booked somewhere with a bath unless you don't expect to sleep much.

The jacuzzi worked.

Stayed in April 2024

Poor communication

Stayed in October 2023

Upon entrance it's dusty with what was supposed to be a sofa. It was so dirty. The environment was loud as they had persons working on the building. The receptionist had no clue of my booking and had to call someone on the phone. DO NOT BE FOOL BY THE PICTURES, ITS A DIRTY HOTEL.

Nothing.

Stayed in August 2023

Small number of workers, freezy

I like the hotel was very near to the university where I should go to work

Stayed in August 2023

when we come to this hotel they say that our room is busy! that transferred us to another hotel same type , but it was not what we are expected! very dirty floors and other people's hair in the bed, jacuzzi didn't work

nothing!

Stayed in September 2022

Poor staff

nothing

Stayed in August 2022

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in November 2022

There are no comments available for this review

Stayed in April 2022

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in July 2022

There are no comments available for this review

Stayed in April 2022