Nothing, it was perfect.

We wanted a hotell close to the train station. This was a great place. Great staff.

Stayed in March 2025

The language barrier, however, the staff's English was far better than my Spanish.

The staff were exceptional in helping us with altitude sickness. They provided free oxygen treatment for 5 minutes whenever we needed it. When it was no longer effective, they arranged for an on-site physician visit. She was crucial in resolving the altitude sickness thru 6 hours of oxygen therapy (she offered meds and diagnostic testing also, but we declined). Having a good restaurant on site was convenient as we didn't have to walk anywhere to find something good to eat. Proximity to Wanchaq Station was also convenient, although altitude sickness prevented us from traveling to Machu Picchu.

Stayed in February 2025

None

Very close to the Wanchaq station, convenient to go to Machu Puchu early in the morning, by taking a two minute walk across the hotel. Shopping was right across the hotel, very close to restaurant strip, and major attractions in Cusco. Taxis easily available. Breakfast was excellent, with local artists performing music from the Andes. Very polite and courteous staff, very helpful and welcoming. From the outside the hotel might seem unappealing, but when you ate inside, it is quite different.

Stayed in January 2025

No microwave.

The breakfast was excellent. The hotel was right across the street from an excellent restaurant where I got a full meal along with a Pisco Sour for about US$ 14. Easy walking distance to the Wanchaq train station which, from January to May, is the departure point for the Hiram Bingham train to Machu Picchu.

Stayed in January 2025

Nothing.

Everything was really nice. The stuff was helpful and kind. The food was great, it’s very clean and the beds are very comfy.

Stayed in January 2025

Had a problem with the laundry service. Took a long time and I was worried that I wouldn't get my clothes before I left. Last time I stayed on a inside room. This time I had a street room so it was a little noisier.

Good location for visiting the city. Best breakfast I had on my trip to South America.

Stayed in October 2024

Location was perfect, short walk to the Centre

Stayed in October 2024

It's far enough from the busy noisy area, but close enough you can walk to it. Breakfast was very good with many choices and they have a Jacuzzi. I had a gorgeous view of the city, see photos.

Stayed in September 2024

The price ist quite high for south america. Also staff at the restaurant did mit speak english (when ordering room service).

Spacious, clean and comfortable room. Very comfortbale bed as well. Western standard. Room service was great. Food was delicious. We could arrange late check-out last minute (80 US$). Breakfast was the best we had in south america (buffet).

Stayed in August 2024

We had to depart at 4:00 am for the airport, and the Hotel prepared delicious sack breakfast for us which we all enjoyed. Service was excellent.

Stayed in July 2024

We were staying at a different hotel and after two nights of bad sleep due to the street noise and we found this hotel last minute. The staff was beyond accomodating after we told them what happen at the previous hotel. The hotel staff was great all around. The breakfast was good and the restaurant service was top notch.

Stayed in July 2024

This is a really nice hotel. Top notch facility, welcoming reception area and very helpful staff. The place looks great! The rooms are well appointed, high end surfaces, comfy beds & lots of pillows. The best part is the breakfast that consists of a huge variety of freshly made hot & cold dishes, and fresh breads, fruits, & veggies. We stayed there for 5 days and the menu had some changes every day and the food was amazing. The location is close to the Qoricancha and to the main square. Walkable to anything you want to get to in the main part of Cusco. We'd stay here again and hopefully will soon!

Stayed in July 2024

They give me the room near elevator and was a bit noisy, but after a full day of tours and walking around was manageable!

The place is very spacious and everybody is friendly. I really like all the options on the buffet and as well how close is from the train station.

Stayed in July 2024

Nothing

Location - easy to walk to heritage centre & hail taxis Early breakfast catering for people going on day trips Nice bar, lobby, courtyard and restaurant for relaxing

Stayed in June 2024

Very nice breakfast

Stayed in April 2024

Stayed here for 5 nights while on a motorcycle adventure through South America. The facilities were clean and the rooms very comfortable, with great beds, linens and pillows. They also have a secured garage for motorcycle storage. The staff was always smiling and happy to help, The breakfasts were good and the on-site restaurant served good food as well.

Stayed in February 2024

Perfect

Stayed in October 2023

No A/C in the room

Everything

Stayed in October 2023

Nothing, everything was absolutely perfect 😍

Everything sparking clean! Beautiful hotel!

Stayed in October 2023

Road construction out front door. But it will be over soon.

The best hotel for the money I have ever stayed at. Laundry service. Friendly and helpful staff.

Stayed in August 2023

Amazing staff very helpful and kind ! And very comfortable place with a very good restaurant and breakfast 🍳

Stayed in June 2023

It was sometimes easy to hear through the walls into the room next door or in the hallway. Although, that might have been more a consequence of my altitude-induced insomnia.

The breakfast buffet was excellent. The staff was very helpful. The room was clean and comfortable. The shower was great. We were really very happy with our stay. I think it was a bargain for the price. It was a really nice stay in a good location. And, an added bonus: the market across the street had the best prices for handicrafts and souvenirs.

Stayed in June 2023

remote location, hard to get to

very beautiful place

Stayed in September 2022

Restaurant

location, very comfortable.

Stayed in October 2022