Booking showed a inaccurate picture of the room. We were with the impression that the room that we booked also had a space with a sofa and that we had an ocean view which it wasn't the case. Anyway now we know

Very clean and Great location

Stayed in February 2025

Swimming pool area not so comfortable

Location

Stayed in January 2025

The bill did not match the figure shown in booking. com. They had added a service charge on the accommodation. Completely underhand and misleading

Stayed in February 2025

The pool was too cold to swim in. That was disappointing since we booked it to use the beautiful pool.

The rooms were fantastic. The staff, the Christmas presents on our beds (Peruvian ornaments). Turn down service. The Larcomar mall was right across the street. Nice restaurants and shopping.

Stayed in December 2024

Had to transfer lifts to get to room. Not much seating in lobby when you were waiting. Too many people who were unable to have their problem resolved meant check-in was slow.

Location great, room was large and had all the facilities you could want (except mini-bar) and great view. Multiple restaurants.

Stayed in January 2025

The view is great

Stayed in January 2025

Very pricy and a bit stingy with the bottled water. Breakfast was tasty but needs more options.

Clean, beautiful, modern facilities. Excellent food and drinks on site. The best gym I have ever seen in a hotel. Location is fantastic.

Stayed in October 2024

Separate elevators.

Convenience and location. Great room service and timely too.

Stayed in September 2024

All was amazing except the last day that I had to leave and there was no hot water in the hotel, I didn’t had any type of compensation, and I had not solution from the hotel.

Stayed in September 2024

It is on us! : ) It was difficult to figure the lightning controls. They could be a bit more intuitive. We were sure they could come help us right away but were more focused on going for a walk and enjoy the great area where the hotel is located.

EVERYTHING!! From the moment you arrive they make you feel like you are the only guest and they were waiting for you. I cut myself unloading our suitcase and was offered medical services right away (declined First Aid but accepted band aids : ) The room was super elegant. The exercise room was fully equipped and you could see the ocean from the elliptical machines. The dinner was outstanding. The dishes were superb. The breakfast was a dream: Buffett to suit any taste. I requested that our 33rd Anniversary was mentioned AND THEY HAD WINE, CHOCOLATE AND FLOWERS WAITING IN OUR ROOM!! I wish there was an 11 for this hotel, the 10 is not enough!!

Stayed in August 2024

I like it all.

I love this place. I had an emergency, one of my kids was very sick and I had to take her to the er, when we came back I told the lady at the lobby because I was getting a separate room for her, and they send her a little get well card with a cup of hot tea to the room. It was very nice. And the bar... we love it.

Stayed in July 2024

Extremely helpful staff, a great location and a brilliant view

Stayed in July 2024

Too much expensive

Nice service

Stayed in July 2024

Location

Stayed in June 2024

They were doing construction during our stay renovating the upper floors, so during the day, some audible noise was present, but it was always quiet at night.

The rooms were absolutely beautiful and well-appointed; this extended to the bathroom with the incredible shower and vanity area. The lobby bar was also fantastic, with very friendly staff, and the breakfast buffet was delicious. The hotel is in a great area with beautiful ocean views if you face the water; there is also a very cool outdoor mall right across the street along the cliff face, which is a great place to shop and grab a great quick lunch.

Stayed in April 2024

The buffet breakfast was amazing. As well as the service the service was dynamic so friendly and completed our stay we would come back over and over and over again

Stayed in April 2024

Location & Service & Quality of rooms

Stayed in April 2024

Having to take two elevators to get to and from the room.

The location was excellent. We were also impressed wit the food and the room.

Stayed in February 2024

The management and office staff (sadly) Heinz Prelle (GM) and Kira Farias have ignored all my comms (despite the latter being named as a contact point for in another persons Out Of Office) They have also ignored booking.coms constant attempts to contact them to resolve a matter I raised on the 1st Jan prior to my stay.

Hotel amazing Facilities amazing Location amazing ‘most’ staff amazing Loved it But……. See below

Stayed in January 2024

Restaurant over the top in cost. Food not worth the cost

Beautiful views from room of Pacifuc ocean. Location perfect.

Stayed in January 2024

Excellent breakfast Charming helpful stsff

Stayed in January 2024

Poor reading lights near the bed.

Stayed in December 2023

Nothing

Room. Gym. Pool area. Location. Breakfast.

Stayed in January 2024

Great location on the seafront. Rooms are modern and comfortable. Staff are super helpful. Will be back regularly.

Stayed in December 2023