Reviews of Kokoa Hotel Cusco
Tecsecocha 490-B, Cusco City Centre, Cusco, Peru
#68 of 302 hotels in Cusco
Guests' ChoiceReview Score
Based on 229 hotel reviews
8.8Score breakdown
-
Cleanliness
9.2
-
Comfort
9.1
-
Location
9.4
-
Facilities
8.9
-
Staff
9.5
-
Value for money
9.0
-
Free Wifi
9.1
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 15, 2023
David
United States33 Reviews2 helpful votes10“Great location + Excellent service”- • Business trip
- • Travelers with friends
- • Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing!
Customer service was top notch and the rooms were very comfortable. The location is excellent.
Stayed in May 2023
-
Reviewed: May 10, 2023
Lisa
United Kingdom11 Reviews1 helpful vote10“Beautiful hotel”- • Leisure trip
- • Couple
- • Large Double Room
- • Stayed 1 night
- • Submitted from a mobile device
nothing
Great location just around the corner and you are in the Main Square. Edwin was to helpful arranging taxis and given us lots of information. Hotel was beautifully decorated and so clean. A must to stay at.
Stayed in May 2023
-
Reviewed: April 17, 2023
Hailey
United States2 Reviews10“Super comfortable stay after a long day at Machu Picchu and a long train ride from Ollentaytambo.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Our stay at Kokoa was a nice relaxing getaway after our hike up Wynapichu. The breakfast in the morning was delicious and freshly prepared, and the staff was super friendly and helpful. They let us check in early since our train arrived prior to check in time, and even allowed us to store our bags after check out while we walked around the town our last day prior to our train leaving. Would recommend to anyone staying in Agues Calientes.
Stayed in March 2023
-
Reviewed: April 13, 2023
Moji
United States5 Reviews10“we loved to stay there”- • Leisure trip
- • Couple
- • Large Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
nothings
the personal are the best
Stayed in April 2023
-
Reviewed: April 11, 2023
Rafael
Canada1 review10“Cozy and close to key attractions”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
There werent any heaters so the floors are cold. Bring slippers and sleep with a sweater if you need to.
Friendly and accomodating staff. Clean common space and nice rooms with lots of storage. Would stay again.
Stayed in April 2023
-
Reviewed: January 23, 2023
Johann
United States1 review10“The staff were so friendly and helpful, they really accommodated me with my travel arrangements. 5 stars!”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The hotel was stylish with nice bedding and towels. All round just great value for the price.
The staff were so friendly and helpful. I highly recommend staying here.
Stayed in January 2023
-
Reviewed: December 26, 2022
Zohra
Canada28 Reviews3 helpful votes9.0“Great stay. Love this boutique Hotel! I look forward to staying there again.”- • Leisure trip
- • Solo traveler
- • Large Double Room
- • Stayed 1 night
Location, the design of the hotel, rooms.
I love this boutique Hotel! It is beautiful design. The location is perfect. Right in the centre, but, on a side street so quiet. Walking distance to the cities great restaurants and centre. friendly staff. I look forward to staying there again. Highly recommend it. Love my stay there!
Stayed in December 2022
-
Reviewed: December 23, 2022
Michel
Israel16 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Large Double Room
- • Stayed 7 nights
- • Submitted from a mobile device
Excellent location 2 mins from the main square. The hotel administrator Edwin was extremely kind and helpful. The breakfast is good and includes eggs, fruits, bread and different kinds of juice.
Stayed in December 2022
-
Reviewed: December 21, 2022
Vivian
Brazil18 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
We stayed in a ground floor room, so the noise from the street during the night was a bit annoying.
The hotel looks brand new. Rooms are pretty, have great storage facilities, shower is perfect. Breakfast was fresh and adequate.
Stayed in November 2022
-
Reviewed: December 1, 2022
Lidya
Indonesia23 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 2 nights
- • Submitted from a mobile device
The bed was a bit hard to my liking but thats not a big deal.
Hotel and room we stayed are very clean. Exactly as the picture. Location is close to the centre, and located in a quite alley. I like everything from decoration, stylist hotel and clean. The staff were very helpful and understanding, we were able to store our luggage when we need to go up Machu Picchu. Breakfast is good.
Stayed in November 2022
-
Reviewed: November 24, 2022
Mehwish
United States2 Reviews10“Amazing stay with family of 5!”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 4 nights
- • Submitted from a mobile device
nothing
The location was awesome! Everything was walking distance. The staff was amazing and helpful also. we had the family room with 2 full size beds and a bunk bed. Stephanie was the first and last beautiful, smiling face we saw at the hotel. She booked our taxi to go back to the hotel. We will miss her! Thank you Kokoa Hotel Cusco!
Stayed in November 2022
-
Reviewed: November 19, 2022
Adriana
United Kingdom19 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Location, value for money, cleanliness
Stayed in November 2022
-
Reviewed: October 30, 2022
Israel
United States67 Reviews4 helpful votes10“The staff was very attentive”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 6 nights
- • Submitted from a mobile device
Nothing
Location, the room was charming
Stayed in October 2022
-
Reviewed: October 25, 2022
Lukas
Italy17 Reviews10“Thank you!! :)”- • Leisure trip
- • Couple
- • Large Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Beautiful hotel in the city centre of wonderful Cuzco, super friendly and very helpful staff
Stayed in October 2022
-
Reviewed: October 24, 2022
Julian
Peru17 Reviews6 helpful votes10“The perfect stay in Cusco”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
No complaints!
Wonderful little hotel in the heart of Cusco. We really enjoyed our stay including the breakfast, the room was so comfortable, and the staff was very friendly. We had tea every day and the room had a cute nook to read a book with a small courtyard view.
Stayed in October 2022
-
Reviewed: October 16, 2022
B
Canada17 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
cleanliness and staff were great
Stayed in October 2022
-
Reviewed: October 6, 2022
Emilio
Dominican Republic3 Reviews10“We loved the hotel and would stay again.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
A bit noisy in the nights due to the bars around.
Perfect location and beautiful hotel and rooms.
Stayed in October 2022
-
Reviewed: October 2, 2022
David
Colombia7 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
the room had too much outside noise filtration, I heard so much noise some nights
the amazing location and the staff was very helpful
Stayed in September 2022
-
Reviewed: September 16, 2022
Alexandra
United States5 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 2 nights
Nothing!
Adorable hotel located in a perfect location, right near the plaza de armas. Rooms were clean, breakfast was delicious. One of the best showers I've had in my life. Hot coca/muna tea was available for free all hours of the day. Staff was very kind and helpful.
Stayed in September 2022
-
Reviewed: September 16, 2022
Christian
Panama7 Reviews9.0“Very Good”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Beautiful, Clean, Good service, great location
Stayed in September 2022
-
Reviewed: September 12, 2022
Hakan
Netherlands16 Reviews1 helpful vote9.0“Good”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 7 nights
- • Submitted from a mobile device
Breakfast was good but could be better and no windows you can actually open or curtains in the room
The beautiful new hotel
Stayed in September 2022
-
Reviewed: September 8, 2022
Marilia
Peru1 review8.0Very Good- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
A little small
Everything looks clean and modern-day I like it
Stayed in August 2022
-
Reviewed: September 5, 2022
Rivera
United States2 Reviews8.0“Good.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
the location is a love/hate thing. love because it’s so close to the Plaza, but hate because it’s right in the Party Street and Cusco never sleeps apparently.
very clean rooms and friendly staff
Stayed in September 2022
-
Reviewed: August 30, 2022
Lilian
Panama23 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
This petite hotel is AMAZING. The crew is very supportive and friendly, we had out breakfast lunch ready everyday, help us to get taxi for reasonable prices and overall the aesthetic is beautiful Very modern, but you will receive a lot more for your money.
Stayed in August 2022
-
Reviewed: August 28, 2022
Oksana
Peru1 review10Exceptional- • Leisure trip
- • Couple
- • Large Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Loved the stay! Hotel was very stylish and clean! Staff was really welcoming and helpful. Will stay again and recommend to my friends!
Stayed in August 2022
