Everything else was great but - the opening hours of swimming pools were very limited 10:30 am-6 pm. - no one informed us that there was a timetable of the activities in a hotel. We noticed that too late. This should be informed in the front desk.

Stayed in March 2025

This hotel has a large central green yard, a lake surrounding the accommodation, and another large green place with horses, ducks, and other animals. Above all, the three swimming pools are the best for relaxation. It's like a hotel in Cancun, Mexico. I took a walk around the hotel in the morning, and the various themed places were fantastic. I'm gonna choose this hotel again when I need to recharge my tired mind and body.

Stayed in February 2025

Noisy music and entertainment around the pool area during the day.

Great location next to the sand dunes. Beautiful grounds and wildlife, fantastic customer service, excellent food, clean communal area and comfortable room, on-site doctor and professional entertainment,

Stayed in February 2025

Some food and beverage prices seemed a bit high

Guest service

Stayed in February 2025

We witnessed a girl getting very drunk and being very vulnerable .They should have policies for the Staff on how to handle drunk, vulnerable and unconscious people. To safeguard the guests and the staff.

The green areas, the nature, the dune (but it should be cleaned, it was dirty), the facilities and the activities. The room was comfortable.

Stayed in February 2025

No kettle or iron provided, these are basics internationaly…

Well maintained facilities. Beautiful grounds. Excellent breakfast buffet, plenty of activities. Spoke to several staff members who been happily employed for over 20 years. Loved the place!

Stayed in January 2025

We were only there for 24 hours and loved it but some might not like the noisy entertainment throughout the day around one of the pools, with music, dancing and exercise . However as there was a choice of pools it wasn’t an issue. It is pricey but you get what you pay for!

An oasis of green with beautiful grounds, buildings and pools. Staff were very friendly , food was good. Breakfast was huge with biggest choice yet! In Peru!

Stayed in December 2024

The food was not very good, and I felt bad.

Stayed in December 2024

Not to blame the hotel, but there are a lot of mosquitoes in the afternoon, so make sure to bring your mosquito repellent.

The hotel was great! We loved the food at the restaurant. The price includes a breakfast buffet, which, although small, is quite good. It offers fresh bread, fruits, juices, and eggs. There are a couple of pools and a slide. The hotel is well-maintained overall, and the staff is very friendly.

Stayed in November 2024

I only wish there were more options for breakfast, aside from that everything was good. The pillows were a tad uncomfortable but manageable.

The location was great for the sand buggy and sand boarding, about 20 mins from the spot. The hotel is very comfortable, the staff is super friendly, a lot of activities in terms of sports and games, the overall stay was great! The food is so good too!

Stayed in December 2024

Reminder - get ur own toothbrush and toothpaste No body & hand creams - bring ur own No kettles in the rooms but you can ask for a hot flask No irons in the rooms- at a fee you can get ur clothes ironed Pools & spas open only after 10 it’s a shame should be earlier

All was great! They catered to us especially with the food since we are vegetarian.

Stayed in November 2024

Me cobraron en soles cuando solicité cobro en dólares

Shows de Selena y de Michael Jackson

Stayed in October 2024

The pond for the "japanese" fishes would have been even more beautiful if it was cleaned up from the green algiers.

An Oasis to enjoy for your mind, body and soul. The dune just beside the hotel was a perfect spot to enjoy the sunset, absolutely amazing. I would very much recommend this beautiful place.

Stayed in September 2024

N/A

Everything, the nature and wildlife especially

Stayed in August 2024

I was expecting a tempered pool but it was climatized.

It was our first time there. It has a good breakfast and the price for dinner or lunch are reasonable. The facilities are good,

Stayed in August 2024

Rooms need to be upgraded a bit they good invest a bit more in new furnitures

A lot of extra activities to keep you busy Nice pools , very nice restaurant

Stayed in July 2024

Nothing!

The staff is amazing and very friendly. Pools are great and my daughter loved the castle and horses.

Stayed in July 2024

None

Everything

Stayed in July 2024

Nothing

Everything

Stayed in July 2024

The place because it was so beautiful and comfortable. I loved the food it was really good, and my favorite dish was everything.

Stayed in June 2024

There were activities though out the day for children and adults.

Stayed in June 2024

Beautiful, well kept and clean!

Stayed in June 2024

When we booked the hotel, we hadn’t realised it was a family resort. At first we were a bit shocked, but it turned out to be a great place! Nice rooms, with good beds and shower. Even een small balcony. Very nice resort facilities - clearly focused on families with kids but we didn’t feel out of our comfort zone (it was still pretty quiet, so things may be diferent in the high season?). As we had been travelling from one place to the other, this was a welcome and relaxed place.

Stayed in May 2024

Wifi hit and miss in the rooms.

Lovely quiet oasis from the surrounding busy area. Huge bedroom. We had kingsize with a patio/ Lakce view. Good range for breakfast although the juice drinks were watery. The lunch was fabulous quality. Staff friendly and very helpful. It's 20 mins taxi into the town centre. The centre was tanned with thousands of teen school kids at 7pm! Not sure that's worth the trip as the hotel food was fab. Beautiful pools, adult and children ones. There's daily entertainment for children, plus table tennis, volley ball net, etc. We went end May, was very quiet. Bed super comfy, fab showers. Perfect for relaxing! We did the dune buggying in Huacachina so stayed here as a base. Having been to the youthful noisey Huacachina, I'm so glad we stayed here!!

Stayed in May 2024