There seems to be no actual “staff” at this property. Only volunteers. So there is no one overseeing or managing the cleanliness. The shared bathroom on the 2nd floor was not cleaned for 3 days. Even though I mentioned it after 2 days. When I asked why I was told there were no cleaning supplies. In the kitchen there was a bowl of rotten fruit with ants all over it for days. I pointed it out to a volunteer days ago and it was still there today. The sponge at the kitchen sink was so dirty and falling apart. I was told a volunteer had asked for a new one but it had not been provided. I went up to cook breakfast this morning (as the free breakfast is 2 pieces of bread and jam, coffee or tea) and there was no propane. And finally I have been to reception many times and no one is there. Maybe a bell would be helpful. I feel like the volunteers do the best they can, they are caring and helpful but the management is absolutely lacking. Oh and the kitchen is on the fourth floor and there is no elevator so have to be ok with lots of stairs.

I liked the privacy, I was in a private twin room with a shared bathroom. The price was very fair for the room. And the location is good. There is much to see within walking distance. Most of the time there is no one at the reception desk but when there was, they were friendly and helpful.

Stayed in February 2025

Breakfast was included, but it was very simple and small. I had to go the cafe afterwards cut I was still hungry. It would be great to have personal light, a socket, a schelf etc.

I did not stay there overnight, but just rested a few hours. However, I would stay here longer. The hostel is simple, but it is good for the value. Clean, soft beds, relative warm, friendly staff.

Stayed in February 2025

Wifi is very poor. Annoying having to ring the doorbell every time you arrive

Quiet great location.

Stayed in October 2024

Very good

Stayed in September 2024

Very complicated to get in. There is a door on the street always close. You need to call the hostel with your phone and wait for them to come. Then you walk and arrive in front of the hostel. Now you need in this case to ring the bell and wait... I asked one of the staff if he had any suggestions about Cusco and he replied "I do not know Cusco"...strange to me since he lives there. Nobody speaks English, even a few basic words.

Very good price

Stayed in July 2024

Breakfast was poor and lady were putting the bread on with her hands, Not very clean especially linen and sheets

Good price and really hot water! Great location

Stayed in June 2024

The trains at night and the incessant dog barking.

Great location. Nice staff

Stayed in June 2024

Sometimes had trouble with the key opening the door on the street. Wifi sometimes was a bit iffy.

Room was really comfortable, and the beds were super warm. Staff were friendly and really helpful.

Stayed in May 2024

The shower on our floor didn’t have hot water due to electrical problems, and they didn’t fix it over a few days.

Nice and clean room that has a huge closet to put your stuff in, which is a very big plus. Too many hostels have too little space to store your things away from the floor. Customer service was adequate, and included breakfast fair especially for the price.

Stayed in January 2024

The breakfast was poor. There wasn`t hot water in the bathroom

There was coffee and tea and tourists needed it. The location of the hostel was nice. I spent one night in a private room and two nights in a shared room. The bed was comfortable. I liked very much the terrace which is a smoking area. There was a perfect view of the Andes. The hostel was very clean.

Stayed in December 2023

Lovely staff, great facilities and great location

Stayed in December 2023

Wifi wasn’t working well

People were very nice

Stayed in October 2023

Sometimes it's hard to get a hot water

It's a great place to stay. In a city centre.

Stayed in October 2023

A great place to stay! It has all you need

Stayed in October 2023

Great staff, very friendly and helpful

Stayed in September 2023

No hot water

Stayed in February 2025

They charged me with more commissions than stated on booking.com plus they used an unofficial exchange rate with the dollar. There's no hot nor warm water altogether, after a long trip all day and walking under the rain I couldn't even relax by having a hot shower Internet is slow

They allow you to drop your bag free of charge for a day or two in a deposit

Stayed in February 2025

I had a very bad and unfortunate experience with this hostel. I arrived in the morning of 10/02/2025 in Cusco and I messaged the hostel that I will be arriving early. My booking was for 2 nights (10/02/2025 to 12/02/2025). On 10/02/2025, after checking in, I went out and when I came back at night I realised that someone else was on my bed. The reception has given my bed to someone else. I was still okay about it as they made me another bed in the same dorm. It was late and I didn't want to create any fuss. In the morning, when I went to pay I was told that I need to check-in again. I didn't understand why I would need to do that as I already had 2 nights booking. Then the staff told me the room I am in is already booked so the only thing that they can do for me is to give me a bed in another room on the third floor. I was very tired and I was checking out the next day anyway as I had my flight then. This felt very unfair towards me and also the hostel seemed very disorganised and incompetent. They had already moved me once in the night as my bed was given to someone else and then in the morning they wanted me to move again. As a backpacker,, leaving the next day and having to pack and repack bags and move to the third floor seems too much. But more importantly this is no way to treat someone and have them move when you have already given them accommodation and confirmed. You should not have confirmed the reservation or explained it before. I decided I don't want to live in a place where I felt disrespected and booked myself another place. I guess that's what you get for a cheap price. Also, the shower head is not well insulated electrically and my dorm mates suffered a minor electric shock touching the shower head. I will not recommend this place at all.

Stayed in February 2025

I got electrocuted a couple of times under the shower. Hot water is not working on the second floor. Breakfast is not much. They charge extra for using the card. The place is cold.

They accept cards payment.

Stayed in January 2025

everything is great, great location, great staff & very cozy rooms, so definitely recommendable!

Stayed in January 2025

Nice and helpful hosts, big kitchen with utilities,fridge, clean bathroom with soap and toilet paper,warm water in the showers,lockers, no mosquitoes in the room and excellent location.

Stayed in December 2024

The place has the best vibe, the location is amazing, the kitchen has enough stuff for 5 people to cook at once. The staff are incredible and helpful and it's clear they love their job.

Stayed in October 2024

Perfect location and helpful people! The room really nice.

Stayed in September 2024

Don’t bring heavy baggage… lots of stairs 🫠 also the shower was bad, not much water came out

Room was fine!

Stayed in August 2024