A/c not working even though it says it is available, old rooms, dirty chairs. Tired looking place, will not recommend this hotel to anyone We would have changed hotels but it was late at night

Not much

Stayed in July 2024

When I booked the room, it said "Concierge level, Guest room, 1 King, Corner room" and I got a room that was not at the corner. When I talk to the hotel personnel, they informed me that I've got a concierge room and they will research about the location of the room, however at check-out they didn't say anything about it.

I stayed at the hotel because the company I work for had a symposium held at Pachacamac saloon. The room was clean and ready by the time when I checked-in. It was very convenient to have the event at the same place where I stayed at.

Stayed in June 2024

Nice hotel close to the old part of Lima. Beautiful and with all the comfort. Great breakfast as well

Stayed in May 2024

None

Good breakfast and club room

Stayed in May 2024

I arrived in Lima after 19h flight at 10am. I arrived in the hotel at 11:30am. I knew that the hotel policy allows check in after 3pm. I asked if there is an option for an early check in and have been offered this for additional charge of 50US$ while my room rate was 70US$/night. I found it inadequately expensive to pay for 3h almost a nightly rate. I said to receptionist that I will instead wait in the hotel restaurant and return to check in later. I started feeling quite unwell around 1:30pm so I came back to reception and ask if there is a chance they could check me in a little early. I actually asked for a act of good will given I wasn’t feeling well. To my surprise I have been sent away to wait again despite it was middle of the week and hotel wasn’t fully booked. That only shows that all that matters is $$$ but not the guests well being. Given I felt very nauseous I asked again at the reception to check me in just an hour earlier but receptionist did not show any interest constantly repeating phrases about ‚hotel policy’. There was no good will shown at all. This is not what I would expect from a 5* hospitality establishment. A complete disgrace to be treated this way and not even offered any alternative solution. At the end when I complained at the desk I have been approached by customer care manager around 2:30pm - sittings in the lobby pale for last 1h after dining in their restaurant and finally have been offered a room. No explanation or apology offered. I would not recommend this hotel to anyone as my own experience was absolutely aweful. Staff blindly following hotel’s policy will literally let you pass out in the lobby. I felt like a walking wallet rather than a human being. One thing I regret is that I didn’t decide immediately to cancel my reservation and find accommodation elsewhere. Such a disgrace under Marriot’s brand.

Stayed in June 2024

There area is very noisy. There is a park in front of it where almost every evening (from 5 PM to 11 PM) many people gather to dance and play music. I was surprised that given that circumstance the hotel does not offer ear plugs. The noise is quite unpleasant and it is difficult to sleep or relax during those hours. Apart from that, the five star status of this hotel is not consistent with the lack of certain services, such as some toiletteries, complementary tea or coffee in the rooms, and especially a mini bar.

The hotel is the best choice if you’re staying at the city centre. The building is nice, the staff is polite, and the breakfast buffet is excellent.

Stayed in June 2024

The hotel is very old, the carpet doesn't seem very clean, and the bathroom is poorly designed, making it quite slippery.

It's located in the old town center, with a large shopping mall next to it.

Stayed in May 2024

A lot of options all delicious .

Stayed in May 2024

They tryed charging me twice. I payed in check-in and when in check-out they charged me again.

The coffee-break is good

Stayed in May 2024

Felt too corporate. Lacked homely feel

Location / cleanliness

Stayed in May 2024

Nothing

Comfortable hotel in the center

Stayed in April 2024

Everything was great!

Love breakfast, lunch and dinner menu

Stayed in April 2024

Receptionist too slow.

Comfortable room close to the historic area in Lima

Stayed in April 2024

Very bad pillows. Staff procedures can use improvement

Good location

Stayed in April 2024

Nil

Hi, We had a wonderful 4 nights stay at your Sheraton at Lima. I would like to specially THANK Juan Carlos the bellboy gentleman! I absolutely love his energy and vibe! He is a GEM! THANK YOU!!!

Stayed in May 2024

It was really noisy

The breakfast selection

Stayed in April 2024

Ice machine on the floor not working. It took a long time after three calls to get ice.

Room very spacious and clean. Breakfast was good.

Stayed in April 2024

The breakfast buffet was great with high quality food and lots of options.

Stayed in March 2024

Nothing⁸⁸⁵

I like the most the attitude of the stuff to us in the Recepion- name o the lady that served us was Maria Elena who helped us to find any answer to any question we had. Another stuff that helped was The security Superviser name Stuart who escort us to a clinic near by the hotel . Helped us as a translatore with the Doctor & with buying the medicine we needed to buy. So the last one we apprichiate much was Melisa, that incharge of the Dinning Room she served us with patient and a big smile. When we left the hotel we could feel thatnothing every stuff we talked to did the best to improove our staying :))

Stayed in February 2024

Shower in a bath tub with an old, dirty curtain. Really..? I expect better from Sheraton. The hotel also charges double for arranging transport. For example airport to the hotel costs you USD 40 instead of USD 20 when you take a taxi or Uber. Not very customer friendly..

Friendly receptionist

Stayed in January 2024

All good.

Location: near the historic centre. The swimming pool was a life saver. Lima can be really stuffy in the summer.

Stayed in January 2024

The cold...very cold weather in lima and I was surprised to learn THE Sheraton! didn't have central heating! I call the front desk about it and they were kind to send me a small portable heater. Not so efficient, but OK.

The buffet was VERY GOOD I liked specialy the "seco de cordero" the day when the "criollo buffet" was served. It's a Wonderfull idea the buffet have a different kind of food everyday!.. I think the price is fine too!

Stayed in November 2023

Nothing

The property is located only 5-10 mins walk from the old historical city, china town and the central market area. The staff are excellent, if you want to visit any of the other areas they will arrange taxis and ensure you have a great stay.

Stayed in November 2023

The building was aged and requires an upgrade. I booked because of the gym. Very disappointed it wasnt in the building and it wasnt good. Sadly i wouldn't recommend it to my friends.

The location was good

Stayed in November 2023

Breakfast room was not clean and toilets was not happening clean and very poor in price we paid one should not stay here better stay in other hotel we stayed in Hayat was best out of the world in Lima best in all new property also and staff is very helpful

Very poor service not at all breakfast was bad and staff very rude all class no answer and this place is crowded with so much event which is not good

Stayed in October 2023