Everything: the location (near markets and restaurants, but quiet at night - you can only hear the river who crosses the village), the room was spacious, clean and very nice decorated, the best hot shower. Also, the young couple that prepared us the breakfast deserves a rise :)

Stayed in September 2022

Nothing! The owner / manager asked us for any pointers for how they could improve as its a new hostel, and we couldnt find anything :) Only point to note is there are now 2 supertramp hostels in Agua Caliente which we didnt realise when booking so ended up going to the old one first. Luckily we got a room in the new hostel but worth checking when you book as they're other sides of the town to each other.

EVERYTHING! Genuinely couldnt fault this hostel. We had the private double ensuite room (even though we booked shared bathroom) which was super modern, well equipped and comfy. Towels were provided, free breakfast was banging (varies between pancakes, omelettes and crepes), and the staff were super friendly and helpful! Would 100% recommend this to anyone visiting Agua Caliente!

Stayed in August 2022

The hostel offers a relaxing lounging area to chill out and the staff was very warm and welcoming. they even served pancakes for breakfast! Delicious!

Stayed in August 2022

The room: too small for 10 people and all the windows were closed. It was smelly inside. The noise in the terrace. There were people partying and I could not sleep well.

The breakfast was OK. Jessi's kindness was a few of the things I liked.

Stayed in July 2022

The breakfast we got was a bread roll and a banana which wasn’t exactly what we expected when it said free breakfast, and there was no wifi despite what they said. Also the room was very loud.

Brilliant staff, lovely location and great atmosphere

Stayed in July 2022

everything was ok

Location and facilities

Stayed in July 2022

Not the most comfortable stay while at Machu Picchu. Though maybe to be expected with hostels. When booking through booking.com, the price is in usd only, no soles. When you arrive they charge a different rate than you booked online. Ie if booking.com said the accom is 100usd and rate was 3.85soles (thus soles price was 385soles). When you arrive they tell you they use their own made up soles to usd rate of 3.5sol. Thus the usd you owe when you arrive will actually be 385/3.5 =110usd. We mentioned that they should be charging what they agreed online but were told that the discrepancy is because 'aguas Calientes is more expensive than cusco'.

Stayed in June 2022

It is located a couple of blocks from the main square.

The staff was so gentle. Free hot drinks are such a detail during winter. Showers were clean and hot water during all day.

Stayed in June 2022

Not very clean shawer and destroyed few cabin in toilet . Very loud music till midnight. Towel for a fee, cabin lock for a fee also

Breakfast is ok. Personal is good

Stayed in June 2022

My girlfriend and I stayed in our own room in a separate building from the dormitory. We just like most people were going early to Machu Picchu. Everyone who goes to this hostel goes for the specific reason that they want to see this historical site. I was very surprised when I opened our door to see that the blond cleaner was screaming just outside of our room that we booked and had a party with her friends and kept me and my girlfriend awake so we only got 3 hours of sleep. Our room had windows toward the building where the dormitories are and could see the police coming. Found out from the staff the following day that it was due to the loud noise. They had 3 WiFis and none of them worked during our stay.

Overall, the lack of sleep due to the staff being loud makes the positives quite bleak compared to the negatives. The restaurant was good and had a fair price compared to most other restaurants in agua caliente. and the staff was very nice when they did not keep us awake at night.

Stayed in June 2022

No signal in my room, the wifi practically doesn't work, no outwards windows in the room, the common spaces are really uncomfortable for anything other than having a beer and smoking a cigarette (forget reading a book or doing any work). All fine if you paid for a cheap bunk bed, but for the pricey private rooms I would expect something better. Also lots of noise...

Stayed in June 2022

the private rooms are in a separate building, in which it gets very loud during the night (people running up and down the stairs, yelling and partying until late). lacking isolation of the windows makes it even louder with all the noise from the little plaza outside.

luggage storage available and very kind staff trying to support in any way possible.

Stayed in June 2022

nothing at all.

the staff is what makes this place really special! such a bunch of cool people, which make you feel home from minute one. the bar upstairs is an awesome place to have some delicious drinks and connect .

Stayed in May 2022

They had a problem with heating water and the shower was cold.

Breakfast to go if you going early to Machu Picchu

Stayed in May 2022

Wifi was not reliable and would often go down, this is not great because you don't have good reception there so no reception and wifi down you're pretty much screwed.

The staff was amazingly helpful and friendly, they go out of their way to help you out and feel welcome. Complimentary breakfast was really good.

Stayed in May 2022

Most dirty hostel i ever stayed! Everything was sticky and smelling. Even the sheets are dirty. The cleaning is so bad. The rooms and badrooms has no window for ventilation. One room for shower and toilet, the smell is so bad. And the noise is horrible. They advertise sound proof room that is a lie! The noise is so horribele, you can hear everything, people talking, the music is loud from the bar. The next day, everybody was complaining about the noise and couldn’t sleep. Don’t book this hostel!!!

Staff is friendly

Stayed in May 2022

I’m a light sleeper and walls were thin and I could heard everything , but overall it was ok.

Great vibes , friendly staff , clean rooms & good food. what else can you ask for ? Fue un gusto conocer a Angie , Toto y Macarena . gracias por todo 🙏🏼

Stayed in May 2022

The wifi was not working at all. We could connect to the wifi networks but they did not seem to be connected to internet. It was also very loud from both the hostel and the neighborhood until midnight or so.

The beds were extremely comfortable and so were the pillows. The showers were hot.

Stayed in May 2022

Cold water. As the first shower after 4 days on the inca trail, this was disappointing. Asked the staff and they said they’d turn water up; there was no change.

Good location, funky decor, decent breakfast

Stayed in September 2022

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Stayed in April 2025

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Stayed in January 2025

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Stayed in March 2025

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Stayed in March 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in February 2025