Calle Union, 184, Cusco City Centre, Cusc 01 Cusco, Peru
#101 of 300 hotels in Cusco
Guests' ChoiceBased on 91 hotel reviews
8.7Cleanliness
9.1
Comfort
9.0
Location
9.0
Facilities
8.7
Staff
9.2
Value for money
8.6
Free Wifi
5.8
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Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: January 23, 2025
Katia
Spainno windows in the room
Stayed in December 2024
Reviewed: December 18, 2024
Jocelyn
United StatesWe actually spent nine days total at this hotel as we arrived a few days prior to our group for a weeklong tour. The tour company had chosen this property for our family group of eighteen and we were all so happy with these accommodations. Centrally located, just a few minutes from the San Pedro market and less than ten minutes from Plaza de Armas. Our first evening we enjoyed a light meal at the hotel's restaurant, their homemade chicken soup was delicious and perfect while we were adjusting to the higher altitude. Breakfast was really good as well, made to order eggs, fresh fruit and juices, home made baked goods, and other items that changed daily. Our rooms varied in size, but overall, enough space, some even had robes and slippers, comfortable beds, reliable hot showers. The house keeping staff did a wonderful job keeping rooms clean and stocked with plenty of towels and toiletries. The best part of our stay were the incredible, amazing staff in all areas, but especially at the front desk and the porters. Upon check in they were very acommodating with my parents who needed an easy access, no stairs room. On our third day there my mom was showing symptoms of altitude sickness and the staff called a doctor to come over to her room, and also providing a wheel chair for her to use. Throughout our stay, the porters were always so helpful with our parents when entering or leaving the hotel, including getting in and out of taxis. All of the staff were kind, friendly and professional, always a smile on their faces!
Stayed in November 2024
Reviewed: November 26, 2024
Hannah
United KingdomAll was good.
Lovely colonial building, converted into a lovely hotel. Helpful staff, who prepped a breakfast bag when we had an early start and looked after our bags after check-out. Decent location, close to the historical centre of Cusco!
Stayed in November 2024
Reviewed: November 24, 2024
Sue
AustraliaThe property was great - a good location and walking distance to many of the key sights. Good access to restaurants. Our room was spacious with great bathroom and an excellent shower!
Stayed in November 2024
Reviewed: October 22, 2024
Adrian
United StatesThere is no air conditioning and no elevator
Location was great, hotel was beautiful
Stayed in October 2024
Reviewed: October 11, 2024
Murray
New ZealandStaff were very friendly, polite and helpful. The room was clean and location great.
Stayed in September 2024
Reviewed: October 6, 2024
Frank
United StatesWifi in room could be better
Location. Staff. Amenities.
Stayed in September 2024
Reviewed: September 24, 2024
Protap
United KingdomIt had character and the staff were excellent
Stayed in August 2024
Reviewed: September 20, 2024
Christy
United StatesLocated near the square. Staff was super helpful.
Stayed in September 2024
Reviewed: August 18, 2024
Sriram
SingaporeA little pricey for Cusco but worth it!
Beautifully decorated place especially the lobby area, very friendly and welcoming staff, big room with clean linen and towels, good location, nice breakfast and overall excellent experience.
Stayed in August 2024
Reviewed: August 13, 2024
Susan
United StatesAll the staff were friendly and helpful
Stayed in August 2024
Reviewed: July 14, 2024
Kathryn
United KingdomNothing
After hiking the 4 day Inca trail this was exactly what I needed. A bit of luxury. The room was perfect, clean and the shower was a dream. Don’t even get me started on how comfy the bed was.
Stayed in May 2024
Reviewed: July 13, 2024
Gloria
United KingdomGood location and walking distance to the historic side.
Stayed in July 2024
Reviewed: July 8, 2024
Terry
United StatesHave nothing bad to say
Very friendly and helpful staff! The place is very nice and clean!
Stayed in July 2024
Reviewed: July 3, 2024
Wen
CanadaThe suit is great! Room is big and clean , the staff is nice and helpful, we have a tour at 6am, they help us to pack a to go breakfast. The location is great, just 5mins away from San Pedro train station.
Stayed in June 2024
Reviewed: July 3, 2024
Muath
Saudi ArabiaThe staff
Stayed in June 2024
Reviewed: June 30, 2024
Or
IsraelThere were no windows in the bedroom.
The room was very spacious and so was the bathroom. We loved the hot tub.
Stayed in June 2024
Reviewed: June 24, 2024
Morris
United KingdomThe hotel is located in a good spot on a quite street about a 10 to 15 min walk from the main square and it's a nice walk not too steep at all lol. When I arrived I was greated and my bags collected and taken inside. I was sat in the lounge area and given a cup of tea and the check inn was taken care of for me. My bags where taken to my room and everything explained in detail. The room was very spacious with a delcious king bed and balcony with a beautiful bathroom and huge walk in shower. I slept amazing and the continental breakfast was delcious ...!!!! A great selection of food The Internet is great and I was able to leave my bags after check out for the day and use the hotel facilities if needed. Reception arranged a taxi to the airport and it was all very easy and taken care of. Thank you to all the wonderful staff.
Stayed in June 2024
Reviewed: May 31, 2024
David
Costa RicaYou can hear people talking in the room next door.
Nice place, friendly staff, good breakfast and great location.
Stayed in May 2024
Reviewed: May 12, 2024
Khurram
United StatesLocation not central, limited breakfast options
Decor, lobby, value for money, staff
Stayed in May 2024
Reviewed: May 8, 2024
Johny
CanadaNarrow RD infront of the hotel!
Great room's, staffs.
Stayed in April 2024
Reviewed: April 30, 2024
Janet
ItalyNothing
Stayed in April 2024
Reviewed: April 9, 2024
Ksenia
RussiaAbsolutely everything was impeccable: huge and comfortable bed, nice marble-made bathroom, friendly and helpful staff
Stayed in April 2024
Reviewed: December 18, 2023
Melinda
United StatesNot a single thing.
The hotel surpassed expectations! When we saw 4 stars, we thought it will not be that nice...but it was awesome. The rooms were clean, huge and comfortable. The mattresses were firm. The bathroom was marble and luxurious. We loved getting cocoa tea as we arrived. Even the breakfast was plentiful and delicious. I highly recommend!
Stayed in December 2023
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