Av. Garcilazo 216-A, Cusco City Centre, 084 Cusco, Peru
#156 of 302 hotels in Cusco
Guests' ChoiceBased on 180 hotel reviews
8.5Cleanliness
8.7
Comfort
8.6
Location
8.9
Facilities
8.3
Staff
9.4
Value for money
8.7
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: July 28, 2022
Arsalan
United Kingdomlocation could have been better although plenty to do in the area
comfortable, clean and very good price
Stayed in July 2022
Reviewed: July 27, 2022
Roshan
United Statesthe wifi was almost non existent, and I had work to do. So I had to postpone a very important meeting. The hot water was also non existent… it’s unfortunate as the staff and facilities are great!
the rooms were clean and bed was comfortable!
Stayed in July 2022
Reviewed: July 17, 2022
Jedrzej
PolandExclusive room bit too small for 2 with baggage
cozy hotel with very friendly and helpful staff.
Stayed in June 2022
Reviewed: July 15, 2022
Gabriela
United StatesWifi doesn’t work well. I had to go to reception to use the internet.
The bed is very comfortable, there’s always hot water and the breakfast is good. If you have to leave early, they give you a lunchbox.
Stayed in July 2022
Reviewed: June 17, 2022
Hector
JapanThe breakfast offered was odd, someday there was only fruit to eat with coffee and other days they had hot food. My room was above the the Cafe, it could be a little loud sometimes.
Close to everything you need
Stayed in May 2022
Reviewed: May 16, 2022
Marielena
PeruI was a great place to stay in, the beds are comfy and nice and the staff was great. Highly recommended if your goal is to sightseeing Cusco and stay in a good place.
Stayed in May 2022
Reviewed: May 11, 2022
Tina
United KingdomFree tea and water at reception
Very clean and the staff where very helpful x free tea and water at reception
Stayed in May 2022
Reviewed: April 27, 2022
Alan
United StatesRooms facing the street are really noisy. The hot water went out one of the days and had to take a cold shower in the morning.
Affordable clean rooms. Breakfast included with the price. Staff is excellent. Restaurant at the first floor of hotel where breakfast is served and can also buy food.
Stayed in April 2022
Reviewed: October 23, 2024
Robert
IrelandVery poor wifi, no blinds in the room letting a lot of light in and breakfast was not great.
Great location, Comfy Bed and lovely staff.
Stayed in October 2024
Reviewed: October 7, 2024
Thomas
United KingdomMy room didn’t have curtains so as soon as the sun started to come up the room was filled with light. The noise from outside the hotel was also really loud, that goes across the city though, so would recommend taking ear plugs.
The staff were very friendly and good, the room was clean and bed was comfortable.
Stayed in October 2024
Reviewed: September 29, 2024
Philip
NetherlandsRainbow mountain was recreated in mold on the bathroom ceiling Breakfast is the worst we had so far in Peru Rooms are really small, no room for your luggage Also noisy, but that's the case in a lot of places
Bed is comfortable Luggage storage is possible
Stayed in September 2024
Reviewed: September 4, 2024
Francesco
ItalyVery small room Not so clean Shower doesn't work well No soap after first day
Position Price
Stayed in August 2024
Reviewed: August 2, 2024
Marcos
BrazilEverything was bad. The place is not like the pictures at all. The bedsheets were dirty, the towels had holes in it, it was very noisy, internet didn’t work, breakfast was horrible (even though it was on a restaurant). I do not recommend this place.
The only good thing about this place is the staff, who are very sympathetic.
Stayed in August 2024
Reviewed: June 11, 2024
Fabiola
United StatesOur room was at the third floor and the wifi didn’t work and also the lights of the hallways didn’t work
Is located in a good spot and the breakfast was good
Stayed in June 2024
Reviewed: June 6, 2024
Nicoco
United KingdomFood quality is low, my friend got very sick for several days from eating their food. One of the reception staff was really rude and not helpful, didn’t care (example: gave us ham and cheese sandwiches while we specifically said we were vegan). We paid extra for a room with a view, but instead had a view on an old ugly building on a very busy and noisy road, which made it difficult to sleep. When raised to the staff, we were not offered any solutions.
Big shower and good space. Comfortable beds and some staff really nice. Close to center.
Stayed in June 2024
Reviewed: June 6, 2024
Nicoco
United KingdomFood quality is low, my friend got very sick for several days from eating their food. One of the reception staff was really rude and not helpful, didn’t care (example: gave us ham and cheese sandwiches while we specifically said we were vegan). We paid extra for a room with a view, but instead had a view on an old ugly building on a very busy and noisy road, which made it difficult to sleep. When raised to the staff, we were not offered any solutions.
Big shower and good space. Comfortable beds and some staff really nice. Close to center.
Stayed in May 2024
Reviewed: January 7, 2024
Sebastian
Romania- tiny rooms - not very clean - very noisy
Good location near the train/bus station
Stayed in December 2023
Reviewed: September 15, 2023
Elly
AustraliaSuper dirty and mouldy room , very unhealthy to bread the horrible smell , shower was filthy, the room was a small David was uncomfortable, and the hotel is looking tired
The hotel was dirty and the room was far ti be like the one they show on the pictures , the room was full of mould and dirty , we left same day, I’m Not recommending the hotel, the pictures are fake and according the receptionist the pictures online corresponds to the “suite” that they have but not to the other rooms Very confusing
Stayed in August 2023
Reviewed: July 19, 2023
Ashley
United KingdomI only stayed 1 night of my 3 night stay as I had to move to another hotel it was that bad. Really noisy. The room was tiny (no room to open suitcase).
Clean and nice staff
Stayed in July 2023
Reviewed: July 10, 2023
Jourdan
AustraliaNo hot water in the room and others as we have been moved 3 times to different room to get hot water that we never get..
The location
Stayed in July 2023
Reviewed: July 9, 2023
Evgenia
AustraliaThe room was tiny, dark and cold. Breakfast was almost non-existent
Staff was great. The room was cheap and close to the railway station / bus terminal. Served a purpose of a quick overnight stay.
Stayed in July 2023
Reviewed: June 13, 2023
Soham_for_travel
United StatesWhat a horrible hotel. Nobody was there to pick up our luggage. We were provided with a dirty room where floors were not clean, the bed was not clean. The backs of the pillows had hair. The bathroom was not clean as well. The bathroom has a leaked pipe, the floor was flooded from the washbasin pipe. I would recommend everyone to avoid the hotel.
The staffs are only one nice. The breakfast was okay.
Stayed in June 2023
Reviewed: March 26, 2023
Sabrina
United StatesI got a room with a jacuzzi tub and it was the main reason I got the room. The tub wouldn't plug up and the jacuzzi part was actually broken, nothing would turn on..so I didn't get to take the bath I had been so hoping for after arriving from a super long 2 day trip.
The room was really beautiful and the bed was so comfortable.
Stayed in March 2023
Reviewed: November 17, 2022
Salomé
SpainWindows facing main road not properly acoustically insulated and assigned room very close to reception area. Very small en-suite, WC was loose and leaking.
Stayed in November 2022
Reviewed: October 25, 2022
Johnny
United Statesrooms toooooo small
the staff
Stayed in October 2022
Klaipėda, Lithuania
Asunción, Paraguay
Hanoi, Vietnam
Huadu, China
Amoopi, Greece
Jeseník, Czech Republic
Kaohsiung, Taiwan
Grimaud, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content