check In hassle

breakfast was pleasant

Stayed in December 2022

The food was not so good and the bathroom needs a little upgrade.

It was quiet and the room was comfortable

Stayed in November 2022

Poor customer service compared to the past years I’ve stayed especially at the reception area, also no rags to clean the floor when wet and toiletries where no provided

Decent location and welcoming

Stayed in November 2022

- Housekeeping was poor. We stayed for three nights, had requested for clean/new towels on the second day and did not receive any, had to resort to getting our own towels. - Full sized tennis court also needs to have ball and kits for guests' usage. - Although working, AC's recommended to be upgraded to newer models, to reduce noise and energy consumption. - Review water supply as water pressure (especially to all the showers) were low.

Great value for money. The two bedroom apartment was spacious with comfortable rooms, well kitted kitchen. Decent pool and gym facilities were a bonus. Well spaced, and quiet, relaxing location.

Stayed in November 2022

1) Room had windows but we're locked we couldn't open. 2) Room was over-perfumed with the air freshener and floor cleaners that it was irritating. 3) Air Con in room needs cleaning as they're old. 4) Two of us in the room, only a towel in the room, despite requesting for an extra towel, we weren't given.

Stayed in November 2022

Things not as advertised 1. No washer dryer available 2. Air conditioning in one room not working so had to move mattress to the other room. 3. Only 1 towel was available so had to call for towels and bath mats

The pool that is available for use for Apartment Users

Stayed in November 2022

Not that it was a big deal but reported to the reception that the TV wasnt working but no-one attended to it (although the the guy advised that he would send someone up to check) I need to point out that the pool was dirty . You had over adults jumping in with full on clothes , young ladies combing their hair in the pool. Grease on the top layer suface of the pool

The beddings were comfy (soft pillows and all) Good room location

Stayed in November 2022

Return visit two weeks later. See comments from earlier review

Return visit two weeks later. See comments from earlier review

Stayed in November 2022

way under staffed at front desk. The property is very tired. needs a refurbishment.

Location relative to the airport

Stayed in October 2022

Wifi was slow Room service was slack

Quiet & safe

Stayed in October 2022

The front desk staff need to be more customer friendly, they place a higher priority over a phone call than the customer standing at the desk. My greeting from the front desk staff member was: "Do you need something" I explained I wished to check in and was then asked if I had booked. The front desk staff need to spend a couple of hours with the front door security to learn some customer service skills. Also the staff need to check that everything works in the room and that the TV is tuned in. I have stayed at the Gateway twice in little over a week, on both occasions the TV was not working,

The location is excellent for those of us that live in other provinces and need to overnight in POM. The security staff on the front door are very good, helpful and friendly.

Stayed in October 2022

The TV was not working. Only one towel. Also no milk for tea and coffee. No shampoo n conditioner and lotion as well.

The pool most especially. And the staff's are very friendly as well

Stayed in October 2022

A/C didn’t work well. No shampoo, body wash.

close to the airport. airport shuttle

Stayed in October 2022

airport transfer was delayed for about 30 minutes. the deluxe room had only 1 towel. there wasn’t any shampoo or conditioner in the room.

great location, the pool and few other facilities like the bar and kitchen

Stayed in October 2022

The housekeeping service

The pool was fantastic also the food.

Stayed in September 2022

Not enough staff at the reception counter to handle the volume of traffic. This resulted in long waits. A common booking dot com issue is getting a smaller or more poorly positioned room if using the service. My room was the smallest in the hotel and a bit claustrophobic and with no desk. There were a few accoutrements missing from the room.

It's a great location close to the airport. A security company now runs the shuttle bus between the hotel and the airport. The room and facilities were very clean and up to expectations. Good dining options available too.

Stayed in September 2022

Service at front desk was appalling , none of the staff would check me in for 45 min.... room was great just need to work on communication skills

Stayed in September 2022

1. Housekeeping - room maid not cleaning and refreshing the room when advised to do so. Came back 2 hours later and room was still not made up ... 2.Guest and relatives drinking beer outside the pool area.

The bed was comfortable and I loved the vegetarian pizza ...

Stayed in August 2022

The hotel has seen better days. It was also too dark. They need to turn up the lights in the lobby and elsewhere.

Nearness to the airport. The guest services man walked with me all the way to the ticket counter at the Airport.

Stayed in August 2022

We requested early check-in and it was confirmed, but upon arrival in the hotel it turned out that rooms were not ready and we had to wait for two more hours before we could check in. Very inconvenient, as we had meetings and we couldn't even take a shower.

Pick-up and drop-off at the airport worked well. The swimming pool is nice.

Stayed in August 2022

Location, friendly staff

Stayed in August 2022

Staffs are not friendly

Food and beverages

Stayed in June 2022

Nothing

No Water on arrival..No extra soap Only one cup ..air con was not cool enough

Stayed in July 2022

Cable tv not working. No hot shower. Bedsheet has this strong bleach smell. Bedsheet has this stain that makes it look not clean.

The location is very important as it is very near the airport

Stayed in June 2022

The hot water system was down and I was hoping for a hot shower at the hotel. The pool looked dirty. The rooms needed to be properly cleaned. There were cob webs on the walls outside at the balcony.

Stayed in June 2022