Staff responsiveness

Architecture

Stayed in April 2025

Lovely hotel in a great location for relaxation and access to the Underground River, zip line and mangrove tours (just a few min walk to the tour offices). All staff were exceptionally friendly and helpful. Restaurant good was excellent but staff need restaurant service training. Restaurant service waits were long, and we had to chase staff to order drinks and food, especially if at the cabanas or by the pool. They have a great selection of water toys and the beach was safe for children to play at the beach. We were unpleasantly surprised by the nik nik warning upon our arrival (sand flies that bite) and would have liked to have known this before booking, however we didn't encounter any issues with them. I liked the small village shops. Disappointed to see a 4-10 times proce mark up on simple conveniences at the hotel like chips and sun cream. Very clean. Amazing pool. We really enjoyed our stay one of our favorites on this holiday. A warning to those with motion sickness, the road to the hotel from Puerto Princesca is not for the faint of heart (2 hours of bumps and curves), be sure to pack your anti nausea meds!

Stayed in March 2025

The only place you can trust Nice and amazing pools Breakfast is enough but not the best as 5 star Nice helpful friendly staff Nice support Good food You will enjoy it at all Breath taking natural environment I like it

Stayed in March 2025

-

Nice locations, delicious food, warmest staff

Stayed in March 2025

Nothing that was worth noting

How the hotel blended into the surroundings, you could sit and relax and have your breakfast looking at the ocean, all the staff from receptionists to the cleaners were top notch

Stayed in March 2025

Nothing

Amazing resort. Very comfortable and perfect place to relax.

Stayed in March 2025

Nothing to report

Nice pool , right on the beach, all the staff from cleaners , lifeguards, security guards, receptionist, chef and the waitress and waiters were absolutely fantastic

Stayed in March 2025

Only thing that could improve is the restaurant offer. We had a few meals “a la carte” and food quality was ok, but not up to the hotel’s standards. We also received the food with quite a big delay.

The location was perfect, right next to the beach and mountain on the other side. The pool was unbelievably big and clean. We loved spending time and resting in this hotel. Thanks a lot to the nice staff. It felt VIP treatment from the A to Z. We recommend 100%

Stayed in March 2025

Nothing

The pool area was great and the location was very convenient for the underground river trip. Hotel rooms were nice and clean and the beach was well looked after. Overall a great stay!

Stayed in February 2025

Nothing loved it all

Loved the location so quiet and relaxed. Staff always kern to please 🙏 and very helpful.

Stayed in March 2025

Large pool Beachfront Excellent breakfast buffet

Stayed in March 2025

Some of the service skills could be improved, all were very friendly but not always attentive

Great pool area, pretty good food, great room and very clean

Stayed in February 2025

Beach was narrow and full of sand flies. I had to call 2 or 3 times to get water.

Nice room next to the pool, pool was nice for swimming and lounging. Restaurant was good, and enjoyed breakfast. Transit to Puerto Princesa was convenient.

Stayed in February 2025

Loved everything

Honestly it’s the best hotel I stayed in, the location is just unreal, the room, pools, layout, the beauty and attention to details exceptional. But the best of all is people who work there. They are so helpful and warm, I truly felt like they take pride in what they do and are authentically nice and kind to guests. The person who organises tours also helped me massively and each staff member I interacted with was just fantastic. The food was absolutely delicious and the selection was so huge and diverse. Also, I had to cancel my original booking due to flood and they refunded me with no issues (unlikely some other hotels), very understanding and professional.

Stayed in February 2025

Lovely hotel and staff

Stayed in February 2025

The water pressure in the shower was somewhat lacking. Additionally, expanding the food options to accommodate various dietary preferences and restrictions would be beneficial.

The staff, the beach, and the pool were all exceptional. The staff consistently went out of their way to assist us.

Stayed in February 2025

Far from big town, food not as good as expected for fancy hotel

Clean resort Nice pool and beach

Stayed in February 2025

The resort is modern and well-equipped, offering everything needed for a pleasant stay. The beach is stunning, and the surroundings are beautiful. The cleaning was very good (9/10). Compared to a Marriott resort in Thailand (Marriott Nai Yang Beach Phuket), I believe the Sheraton in the Philippines could improve its breakfast options, product availability, vegetarian options for lunch and dinner, and staff training. However, the staff's kindness stood out as their most valuable quality. My husband and I fell ill due to severe side effects from malaria medication (took it for prevention, as we planned a longer trip in different parts of the island) forcing us to cut our trip short. The staff went above and beyond - providing bread for nausea, arranging hospital transport, and offering constant support with gentleness and professionalism. Their kindness left a lasting impression, and while minor improvements are needed, I highly recommend this resort for its exceptional care. If you plan to book a room at the resort after a long journey, I suggest staying one night in Puerto Princesa, then going to the resort, because it is ~1 hour 30 minutes by car and you might get dizzy/nauseous from the journey. I also suggest having different cards with you, as we encountered some inconsistencies in what cards were working and in which way.

Stayed in February 2025

it is some what secluded so not much to see around

excellent breafast pool was great ..

Stayed in January 2025

It is true that if you want something from the pool bar, it may take a really long time. That is, up to an hour. So either order an hour before you think you'll be starving/thirsty, order something like beer or softdrink that can be handed right to you, or go to a restaurant for your drinks and save the pool for swimming. Another note, which is not the fault of the resort: please, Europeans, for the love of god stop "reserving" pool lounges with your towel and disappearing for hours! It is an appalling habit that is deeply selfish.

The resort is beautiful, the rooms are gorgeous, the pool is amazing and the staff members are absolutely superb. The breakfast is incredible and caters for a variety of cultures. The setting is lovely and there are a number of good quality, very cheap restaurants within a minute's walk in either direction of the resort. There are many activities that are extremely interesting or fun, and it's totally worth adding the 1.5 hr drive from the airport. Many people complain there is only one restaurant at the resort. This is true, but if you literally walk for 30 seconds along the beach, there are many places to eat, with menus in English, that serve good, safe food. We ate out every night (i.e. not at the resort restaurant) and had zero issues. You can also find a place that does the same tours that are offered by the resort, but it's much cheaper, the guides are wonderful, and you're giving money directly to the local economy. It's totally worth doing these activities.

Stayed in February 2025

A minor detail: in the toilets near the beach were full of mosquitoes.

The beach was very clean. The staff was very polite. The hotel fully deserves its 4*

Stayed in January 2025

Organised trips were very overpriced, bordering on extortionate

Great location, good facilities

Stayed in January 2025

Long to wait for food in restaurant and room service. A lot of food was unavailable.

Nice stay. Close to Underground River.

Stayed in December 2024

No shops around, very far from El Nido, about 5 hours driving.

Hotel splendid with infinity swimming pool and amazing beach. Near by the underground river.

Stayed in January 2025