Food was pricey and not much restaurant options.

Place was well-maintained. Corteous and accommodating staff

Stayed in June 2022

the sand at the beach has a lot of insects at night. i think it’s just natural

the place is well maintained, the staff are all very friendly and accommodating. i just love the ambiance. the food was okay.

Stayed in June 2022

couldn’t enjoy all facilities as it was required advance booking to avail the facilities

Facilities at the property

Stayed in June 2022

ACU has a leak, fridge is not cooling and complimentary botlled water, slippers and laundry bag are no longer provided in the room. But still, our stay is wonderful and we all enjoyed!

Facilities and staffs

Stayed in May 2022

Delayed room. We arrived at the property almost 2 hrs prior our check-in time, settled the payment for the booking...waited...but was only able to be given a room 45-50 mins after our supposed check-in time! No clear and timely update from frontdesk officers as to why the room was delayed. You have to approach them from time to time for follow-up. P.S: Not sure if it's too much to ask for some complimentary offerings to at least make up for the dismay.🤷‍♀️

Food is 👍👍👍.

Stayed in May 2022

gym hours maintenance issues door locks and power problem . broken tiles on terrace

location

Stayed in May 2022

Their food is a bit pricey same thing goes with the items sold in their mini convenience store

Their breakfast is really good, so plenty to choose from. Their facilities are well maintained.

Stayed in May 2022

the food was quite pricey

the beach and pool were both great!

Stayed in May 2022

I didn't appreciate being told I have to pay for a face cloth that had a stan on it i payed over $200 for my room I was insulted

Lagoon view the facilities and the beach

Stayed in April 2022

Dinner buffet has few varieties. There was always brownout during dinner and there are no air coolers the venue was hot.

Stayed in April 2022

More affordable food available. 1 scoop Ice cream cost 150 php. Very expensive additional persons.

Nice beach and pool enjoyed by kids.

Stayed in April 2022

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Stayed in April 2022

Location

Great location. Alot of facilities and restaurants

Stayed in January 2025

Expansive grounds, very peaceful, private beach and lakes and activities building.

Stayed in December 2024

Slow service when it came to food and drinks. Staff needs more training from the staff at the restaurants and security guards. What saved from getting a bad review was the excellent service from Suzy at the front desk.

Property is beautiful and buffet breakfast was superb.

Stayed in December 2024

Staff gave us inconsistent information that caused confusion- in Lagoa, front desk, bowling alley.

Lots of activities.

Stayed in July 2024

Noisy group of clientele who wouldn't keep the noise level down despite the security/staff efforts. We didn't have restful nights.

Breakfast buffet, staff, location

Stayed in June 2024

1. Reception staff who are trying to push to pay for upgrade room because room is not ready, then said is ready but AC doesn't working. 2. The noise ls of generators all around the area, not permanent but when are on, there are very loud. 3. Tables and chairs on the restaurant terrace very dirty, full of trace food. 4. No worth to pay extra for room with view to the lake because on the upper level you will see only the forest, the lake you can't see because of the tree, 1 or 2 level you can see the terrace and little bit from lake, so not amazing. 5. There is no bottle with water in the room. It is a dispenser in the hall. You can fill it from there. Even in less stars hotel I found 2 small bottles with water. 6. With around 3 hours before check out, they placed a notification in the room under door, a notification to inform me that check out is at 11 o'clock and for every hour after 11 we will pay 2000 pessos/hour. It is the first time when I receive this kind of notification.

Mountains around, room is quite clean.

Stayed in June 2024

None

Everything

Stayed in June 2024

Better taste

The food was not good at all

Stayed in May 2024

Beach location is far. Breakfast buffet is just fair. Breakfast salad dressing is not good..

Staff.

Stayed in May 2024

None

Everything!

Stayed in January 2024

The Hotel is not good conducted. It was the most unpleasant experience we had in the Philippines. Rooms are old and stinking. Bedsheets are almost wet, because of humidity in the room. Airconditioner doesn’t work properly to dry the humidity in the rooms. The smell is unbearable. It’s loud and uncomfortable. The staff is slow and not trained. Food is terrible. Breakfast a nightmare. How can a restaurant not be able to mix a fruit without putting a lot of syrup in it. Even you ask for it. They had a grill on in the middle of the terrace for dinner. Whole place stank like gasoline. One could not eat in the gasoline smog. Not only the food was bad, but the dinner place with gasoline smog made it worse. How can a restaurant not serve a decent pizza? What do you need for that? The worst food I ate in my entire life. We didn’t eat for almost 2 days, because we couldn’t stand the smell of the food. It was really terrible.

The scenery is beautiful and relaxing

Stayed in December 2023

We love everything, the rooms were very spacious and clean, the staff were all very nice, helpful and professional. The morning buffet was really delish, we liked the selections. The restaurants also have really good food. Everything was perfect. My family truly enjoyed our stay.

Stayed in December 2023