location, friendly staff

Stayed in April 2025

we had some issues with the warm water in one of the bathrooms and had a little bit of a bad communication with reception. but they fixed it the next day. also this is not a hotel its apartments. this should not be sold as a suite because its not. its a two bedroom apartment. so that was a bit misleading and disappointing. we paid a lot for this two-bed suite, and didn't get the value for it. It is very worn so you can tell it hasn't been updated, which is sad. If i knew it wasn't a hotel i wouldn't book it! But we only stayed for 2 night so it was ok.

Location was good, it was spacious and clean. This is not a hotel, which I thought, and there was no breakfast, which wasn't that important tbh.

Stayed in February 2025

Breakfast inedible, only used once No safe in room Receptionist at check out unhelpful and offhand not welcoming at all

Location was great, clean spacious appartments.Friendly doorman

Stayed in November 2024

While sharing a prime location with Brittany, The Residences at BCCT falls short in terms of quality and service. Despite similar pricing, the experience is far from comparable. Our short stay was met by several issues: a malfunctioning water heater, limited elevator access, and subpar amenities like flimsy, unsealed water bottles and low-quality toothbrushes. The service was equally disappointing. A valuable item went missing from our room, hairdryers were scarce and difficult to obtain, and room service orders were mishandled, leading to significant delays and frustration. Despite the ideal location, the management and operations team clearly need improvement. Such a subpar experience can negatively reflect on the Philippines, especially for international business travelers.

The location is perfectly located right across SM Aura Mall which is super convenient.

Stayed in November 2024

View from room

Pool area

Stayed in September 2024

supplied washing machine but had to go buy washing powder. menu at rooftop restaurant had about half of the menue items as unavailable.

facilities were great. doormen very helpful and welcoming.

Stayed in September 2024

Some of the facilities. MAJOR DOWNER the unit assigned to us had an electricity problem. Short glitches happened at around 4 to 5pm. Around 10pm, blackouts lasting 3 to 5mins, and as the blackout repeats, the longer it gets. Kudos to staff for fast assistance, however they weren't able to solve the concern and needed further observation and professional help. Problem with signing in netflix with the TV.

I like that the staff were very accommodating and helpful to us. Provided us with extra towels and pillows. Helped us with our luggages as well. Beautiful view at the penthouse swimming pool.

Stayed in September 2024

Too much waiting to get the breakfast... They should hire more people in the kitchen. The TV box didnt work properly...

Perfect location! Clean and comfortable rooms. Spacious rooms!

Stayed in February 2024

The staff was friendly. They tried their best to make us comfortable. But the rooms was smelly. The air conditioner in the corridor were off and it was smelly. . The hotel management really need to check on this reviews to make changes

Stayed in September 2023

Location

Stayed in July 2023

Breakfast, toasted bread looks like they toast it in a pan, not in a toaster,it’s burned. No intercoms, the front desk forgot to tell us about phone number to call. But you can meet staff in the hallway or in the restaurant to ask for your needs.

It was great

Stayed in August 2023

This is Condo Hotel, how this establishment can be rated 5 STAR in booking.com ? This is misleading ! This is maximum 3 star condo hotel in this area.

SM Mall across the street, otherwise, this is just simple condo hotel

Stayed in July 2023

Hugely disappointed with house keeping. Even after repeated reminders at front desk, they forget to clean the room, refill water bottle etc. Imagine returning at 11pm from work just to find out your room was not cleared and on top of that you dont even have drinking water.

The place has an amazing roof top bar and the staff there are super friendly. A shoutout to one of the bartender "Peter", he became my friend on the first day and he suggested me so many amazing drinks. I used to visit almost daily to the bar and ask him to serve me something new and he never failed to impress. There is also a mall just opposite to the place, super convenient to get anything and everything you need. If its late hours, then you have 7 eleven at the facility to quench your midnight cravings.

Stayed in April 2023

I was scared of cockroaches as there were many reviews, but actually, I didn't notice one. The price is obviously too high as you just get a simple double room.

We traveled Philippines for 1 month and visited Coron, El Nido, Balabca, Cebu, Siquijor, Siargao, and Manila. We were very happy with the location of this hotel as there were a lot of shops, restaurants reach by walking distance.

Stayed in February 2023

In room 2206, the aircon leaks. The price is too much as we only need the room to sleep with only plated breakfast There are no sleepers No extra pillows No iron No water for the stay. No hair blower The tv operation is hard.

The view at the penthouse

Stayed in February 2023

No coat hangers in wardrobe Had a washing machine but no way of hanging up washed clothes as there was no drying rack Stayed 1 week and no offer to change towels Had a single hob cooker but no pan to cook with Tiny cups & bowels which held very little All the mod cons of a nice hotel without the benefits of being in a hotel TV in each room but unless you had a Netflix account or just wanted to watch YouTube it offered nothing Only 1 pillow each but this is obviously personal preference

Bed was very comfortable Right next door to a shopping mall 7 eleven next door Nice pool with fantastic view Staff were very polite especially the door staff

Stayed in December 2022

Overall is good except that I have to deposit a security 5000 pesos (CASH). As a foreigner was staying there for about 2-5 days for business, if you are arrived during night time, it's a bit of pain because that I have to find an ATM to get the cash. Many ATM in the close location was not available during night time. I wish that they would let me know that I have to have security cash (also 5000 pesos, pretty big amount in your wallet) before I made the trip to the hotel.

I like the hotel that it's close to everything at BCG. The mall is right beside you and transport (TAXI) are available everywhere. You could walk anywhere basically, if you need food or see attraction nearby. Everything is in a walking distances, which is super convenient.

Stayed in September 2022

Dead Cockroach not cleaned after room service. Everyone is looking at his mobile phone instead of doing his job.

Stayed in January 2025

Breakfast need improvement

Location

Stayed in January 2025

Hotel rooms having musty odor, unclean corridor carpet, hotel receptionists are unprofessional, totally not supportive to resolve issue. Room Electronic are not working like electric kettle and no iron in room and Further NO intercom telephone, every time need to go reception to fix problem to ask call room service to clean. which normally take 1-2 days to fix problem....!!!

Location is fine, near shopping mall.

Stayed in December 2024

It looks like they implemented a delaying strategy to return my security deposit. Saying, oh, the person in charged is coming, but finally when she came after 30 minutes, she said that the house keeping is still coming to check the room. Then the house keeping is taking their time to get to the room, then they gave me another reason to delay and delay..etc. I was so frustrated because my Grab ride is already on the way! Finally I told them that I will complain and tarantella them badly in BOOKING.COM! When I mentioned booking.com, the lady instantly gave the my full security deposit!, ***Thank you Booking.Com!

The rooms are clean. Clean towels are being changed and delivered every day. The trash is taken out every day. Bottled water are given every day, but on the last water bottle, I noticed that there’s a weird smell when I opened it. The water smelled like gasoline so we stopped drinking it and just bought water at 7 Eleven.

Stayed in October 2024

none

How big the room was

Stayed in September 2024

Check in process could be easier

Friendly and helpful staff

Stayed in August 2024

The bed was super uncomfortable, the girls in the cafe on the roof did not know how to make coffee

Location

Stayed in August 2024