No maintainance guy on duty.and our bathroom door got broken.they say the guy is off.they told us to move room if we want but i refused because i just unpack everything.they say they need to call the guy from his home to fix the bathroom door and we need to wait for more than an hour for the bathroom door to get fix.we need to go down to the lobby just to use the bathroom.when the maintanance guy finally arrived.he cannot fix the door.so the solution is for us to move room..which is really annoying

Location is perfect.close to everything

Stayed in April 2025

It’s just the napkins use at breakfast are so small that you have to use several of them to wipe your mouth and hands

Cleanliness,ambiance,staff is accommodating and the food at breakfast was very good

Stayed in March 2025

Nothing.

My second time to stay in this hotel. It remains a very nice place to stay when visiting Baguio. Well maintained and it has great amenities both in the room/s and common areas.

Stayed in March 2025

-Overpowering pine cleaner smell, upon entering room. Fortunately, smell faded after a couple of hours. -Hotel a bit off the beaten path, presented a minor problem upon check out. On a Monday morning couldn't get a Grab or flag down a taxi outside the hotel, had to walk a 1/2 mile to a major intersection to get a taxi to the bus terminal. Plan accordingly.

-Spacious and comfortable room -Friendly and professional staff -Fantastic breakfast and weekend breakfast buffet! -Excellent room service food, quality and quantity

Stayed in February 2025

nothing at all.

Very Cozy, Friendly Staff, I like it very much!

Stayed in February 2025

Run out of hot water while showering

Front desk people are very friendly

Stayed in January 2025

None

Clean and orderly. Staff are very helpful and prompt.

Stayed in February 2025

It would be good for the hotel to have some vegetarian options for Indian / Vegan customers. However, the staff was very courteous and welcoming.

Stayed in December 2024

Expensive laundry and no prices for mini bar drinks

Everything

Stayed in January 2025

Only the parking area. It's not a single space for a single car. If you went back late, you'll be at the back of one car who has parked ahead of you. Then, expect an early call from the lobby receptionist (majority are leaving early morning to enjoy and roam around Baguio) because you have to move out your car in order for the car in front of you to get out.

The excellent and swift services provided by the housekeeping, maintenance and reception teams.

Stayed in December 2024

No refund. No netflix and youtube on the TV

Great breakfast and on good day when many rooms are booked and occupied free breakfast turns into a free buffet great foods. Great air conditioner. Great receptionists. Great shower. Location is not far away from town. It's just the day traffick that gets you. Great Wifi

Stayed in January 2025

The process of booking the room through bookng.com could have been better and more streamlined with an option to pay the whole amount in advance rather than having to pay through a bank account transaction off site then paying on site which made it a bit of a hassle. The hotel should probably try to include a full payment option to avoid any hassle in the booking process if done online.

The room size is exceptional for the price and screams value. The included breakfast buffet is an added bonus. The view that was given in the junior sweet was quite enjoyable at night time. The staff was extremely helpful and attentive to our needs.

Stayed in January 2025

Parking space is a little tight and as a result it takes longer to come in and out.

Clean, modern, great staff, very spacious, awesome breakfast!

Stayed in January 2025

Clean and has excellent service

Stayed in January 2025

Would have been nice if the coffee shop was accessible early in the morning

Lovely place

Stayed in January 2025

I initially expected this to be near Burnham (7 mins walk) but turned out to be 17 mins walk to burnham park. Also, there was a wedding event the day after our first night and the guests are too loud at 5 am and we barely sleep then, I am not sure what the hotel can do in that situation but maybe could have managed the guests but I understand it’s the guests initiative to stay respectful since they are not the only ones paying the rooms in the whole floor.

Clean and comfortable rooms. Staff are very nice and responsive when you request for some things and or assistance.

Stayed in December 2024

staff missed the room service time

closeness to the city

Stayed in January 2025

Nothing

The room and staff

Stayed in November 2024

A view of bagiuo

breakfast it’s good👍 locatoin it’s not bad😃

Stayed in November 2024

Dining for the breakfast.

Clean room and spacious

Stayed in October 2024

None

Very clean room

Stayed in October 2024

none

Everything was perfect

Stayed in September 2024

Nothing, everything was perfect

To Hotel Tugos, the owner and staff I would like to thank you for making my husband and daughter a memorable stay in your extraordinary place. You went beyond my expectations. I'm overwhelmed and extremely happy for preparing my daughter's aesthetic birthday cake. Continue your great service and always warm welcome your clients. Again thank you indeed ❤️

Stayed in September 2024

None

Cleanliness and smell 😍

Stayed in August 2024