Plac Kossaka 6, Old Town, 31-106 Krakow, Poland
#1 of 280 hotels in Krakow
Guests' ChoiceBased on 417 hotel reviews
9.5Cleanliness
9.8
Comfort
9.7
Location
9.3
Facilities
9.6
Staff
9.7
Value for money
9.1
Free Wifi
9.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 2, 2025
Via
United KingdomFabulous hotel with lovely staff💕
Stayed in March 2025
Reviewed: March 30, 2025
Michelle
United KingdomNo dressing table in the room
The hotel is beautiful - luxury products in the bathroom. Bed and bedding exeptional. Staff excellent.
Stayed in March 2025
Reviewed: March 28, 2025
Sandra
United KingdomThat we had to leave.
The breakfast was served until 11am. There was an excellent choice of wonderful food and drink and lots of it. The restaurant was a relaxing and beautiful place to enjoy a lovely dinner served by a helpful and caring waiter who also advised us on our last day's activities, much appreciated.
Stayed in March 2025
Reviewed: March 25, 2025
Lynn
United KingdomNothing loved it all.
Breakfasts were amazing, we were warmly greeted each morning by Aneta, whose friendliness and helpfulness stood out. Aneta’s kindness truly made our stay even more memorable.
Stayed in March 2025
Reviewed: March 10, 2025
Janet
United KingdomMusic piped into breakfast room and bar could be improved .
Sumptuous , luxury decor . Oslo Bar was so comfortable and relaxing .
Stayed in March 2025
Reviewed: March 2, 2025
Alexander
United KingdomLoved it all. Such excellent staff at a tremendous hotel. Only had to ask and they would do thier best to organise.
Stayed in March 2025
Reviewed: February 26, 2025
Emilly
IrelandVery nice place, staff was great and very friendly
Stayed in February 2025
Reviewed: February 25, 2025
Drg
CyprusNothing to complain about really, except the limited variety of tv channels.
Luxurious rooms with top quality materials, super clean and comfortable mattress and pillows. The spa area with the heated pool and sauna also top class. Location is very convenient.
Stayed in February 2025
Reviewed: February 20, 2025
Elizabeth
United KingdomNothing I loved it all . The room wasn’t made up on one of the days but reception staff provided what we needed
It was beautifully furnished and beds and pillows were amazing. Staff were so lovely and helpful and location was perfect
Stayed in February 2025
Reviewed: February 16, 2025
Carolyn
United KingdomLess furniture in the room would have helped. We had a lot of chairs and stools which we had to keep moving around to get to the sink, to the mirror, to the sockets.
The location was perfect, an easy walk to the old town. The Hotel was cosy, warm and welcoming after being out in the cold.
Stayed in February 2025
Reviewed: February 15, 2025
David
United KingdomNothing
Everything
Stayed in February 2025
Reviewed: February 6, 2025
Lynda
United KingdomNothing to dislike
Everything
Stayed in February 2025
Reviewed: February 2, 2025
Belinda
United KingdomGoing home!
What a fabulous hotel! The photos are amazing but the hotel is even lovelier in real life. The staff are all so helpful and my god the food is delicious! We are definitely coming back!
Stayed in February 2025
Reviewed: February 2, 2025
Helena
AustraliaThere were no alternative good restaurants located nearby and after a day of sightseeing the old town seemed a little too far although it is only about 15 minutes walk.
Very elegant and sophisticated decor and facilities. The 5 star restaurant included traditional meals with a modern twist. Very comfortable and quiet room.
Stayed in January 2025
Reviewed: February 2, 2025
Oksana
UkraineWell, it is slightly away from the old town and in case of rain or snowfall it matters .
Clean and tidy , nice staff
Stayed in December 2024
Reviewed: January 29, 2025
Anita
United KingdomJust where it is located can get a bit scary on the nighttime if walking out with people harassing you on the streets which obviously is no fault of the hotel but it is a beautiful hotel but just not in a good looking surroundings outside
Absolutely stunning, inside and out. The staff were amazing so helpful and friendly. Facilities were incredible including the hotel bar downstairs. We loved everything about the hotel including how close it is from the old town square. Food in the hotel restaurant was out of this world absolutely phenomenal
Stayed in January 2025
Reviewed: January 12, 2025
Rachel
United KingdomNothing
Impeccably clean Faultless Very friendly staff who could not do enough for you
Stayed in January 2025
Reviewed: January 8, 2025
Susan
United KingdomNoisy people inroom opposite not hotels fault!b
Amazing hotel with helpful staff and a good quiet location
Stayed in January 2025
Reviewed: January 8, 2025
Gail
United KingdomOnly issue we had was the deposit we had to put down when we checked in. Although the hotel had sent an email telling you that you had to pay a deposit , it was at the very end of a very long email that i hadn't read as it was telling you about booking the restaurant etc which i wasn't interested in. It needed to be at the beginning in big writing. It was for £400 so rather a lot to come out of your account when you wasn't expecting it. No mention of that when booking through booking.com.
The staff were extremely friendly and helpful. It was my birthday whilst there and they had put a bottle of bubbly in our room to celebrate. Our last day we had to leave before breakfast so they gave us the biggest breakfast bag i had ever seen, it was so full we had to give 3/4 of it back. It was within walking distance of the bus stop for the airport, literally 2 mins. 10 mins into the centre of town, very central to everything. Would stay there again definitely.
Stayed in January 2025
Reviewed: December 30, 2024
Arbinder
United KingdomI cant say there was anything.
Luxurious and clean rooms, amazing staff who go above and beyond. Facilities are great and place was stunningly decorated over Christmas. I’ve 3 teenage daughters who absolutely loved the place too!
Stayed in December 2024
Reviewed: December 30, 2024
Neal
United KingdomWe loved the stool in front of the bed.
Stayed in December 2024
Reviewed: December 30, 2024
Belinda
IrelandOutstanding customer service from front desk to restaurant. Loved our short stay! Will definitely be back!
Stayed in December 2024
Reviewed: December 29, 2024
Dawn
United KingdomNothing all was brilliant
Fantastic hotel great staff great location couldn’t fault any of it
Stayed in December 2024
Reviewed: December 17, 2024
John
United KingdomNothing
All
Stayed in December 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content