- Elevators (realistically 2 full-range elevators for the entire facility), waiting for the elevators was so annoying that it ruined the entire vacation experience - Service in restaurants (lazy, pretended not to see you) - Room service (they cleaned the room once in six nights, and still were able to come and tell you to leave the room, because just now will pretend to clean it) - à la carte restaurant (meals were unpalatable, some of them small but expensive - basically the only successful dishes were hamburger and ice cream)

- breakfasts - pool - animation for children - attractions (game room, fun room) - localization

Stayed in August 2023

Sofa bed is too small for children of 8 and 11 years. Sofa bed had to be prepared ourselves upon arrival in a 5 star hotel. Limited sound proof rooms. Very noisy airco. Elevators waiting times are significant during the day. Very limited English speaking staff at reception or in bar/pool area. Parking system is a mess. Driving in and out requires each time reception regularisation and additional tickets despite advance number plate registration. Very noisy and crowded breakfast area. Panorama restaurant closed for several days during our stay and therefore limited à la carte dinner options. Unclear billing at the end. Cash payment of some environmental cost without showing on the bill. No further explanation at check-out.

Panoramic view from breakfast area and balcony. Quick service at reception. Swift reply of parking request ahead of our stay. Breakfast choice was sufficient. Stylish hotel decoration. Free electric vehicle charging. Nice and clean pool area. Indoor gaming zone.

Stayed in August 2023

Not enough lifts, you sometimes wait for over 5 minutes and they keep coming completely full. Management staff is good but regular employees need training - not a 5 start service experience. Examples: after asking for pizza with no cheese and tomato instead I was told it's going to be hard to do it - I do not think this is such a difficult request at all.. At times there would be 5 staff at the lobby bar with only 2 tables there and A watch left in the restaurant went missing... Giving benefit of a doubt though hoping someone will hand it in finally. Having to pay for a cot was a huge surprise - never been asked that at 4 star hotels I have stayed at. Staff instructed to go round breakfast and upsell additional drinks - really confusing and they do not make it clear that these cost extra. Typically already at 4 star places you have meals made to order at no cost. No coffee machine in the room - only instant coffee :/

Beautiful views, a lot of facilities at the hotel for kids. We were able to keep busy all day and managed to relax even though travelling with a toddler. Kitchen prepared special meals for our son who has a few allergies - really tasty meals too.

Stayed in May 2023

price match to 5 stars hotel, but quality service match only 4 stars. Dinner was very poor.

SPA zone was perfect, breakfast is perfect.

Stayed in April 2023

Kids club is only operating during weekends and school holidays. It is not clear in advertisement which states kids club is open from 7am till 11pm. Only when dug deep on hotel's website it says about seasonal opening. Definitely misleading. What's called aquapark is literally one slide and baby's pool with pirate ship in it. Probably more suitable for families with toddlers than school kids. No toiletries in the bathroom apart from one bottle of shower gel/shampoo which is stuck to the wall by the sink, weird solution. No slippers to accompany the bathrobes.

Lots of facilities for children, all kept and maintained well. Delicious and varied breakfast buffet. Adults only zones are great and relaxing. Comfy rooms. No queues eventhough hotel is HUGE (please mind I stayed during low season mid April).

Stayed in April 2023

waiting time for elevators are just insane , frustrated people all around those elevators. Probably would be so much more better if they add extra 4 more because it’s just makes me not going back again. Going A to B inside just takes way too long time.

lots of activities for kids and some of the stuff member were super helpful but not everyone.

Stayed in April 2023

Dinner was absolutely horrible. Quality of the food does not reflect the level of the hotel.

Location, architecture, wellness

Stayed in March 2023

not a 5 star hotel. the shower head is a small hand shower head. The food and beverage department was horrendous in terms of staff , waiting times and the management is below par. You drive for ages to find a parking space and the charge 70zl per day this should be free its not LONDON!

good swiming and children facilities

Stayed in February 2023

At 1600 PLN for a family suit it was a rip off. Extra charges for parking, for a crib, for sheets for the gold out couch. The room was just felt cold at supposedly 20 C and hard to crank it up. The staff is all imported from across the world so not many speak Polish/or poor English. The restaurant is sub par for the area. More mass feeding than quisine. Little variety. Room service was ok but limited selection. Water in the pool was almost caustic to children's skin and a bit on the cool side. Not cold but could be better for the jacuzzi and kids pond. For the cash they charge you would expect a VIP service , what you get is cattle herding. Absolutely not worth it.

It's a major hotel. The kids playroom and it's staff was great. The pool was warm and sizable. Parking garage co located with the room floors was handy. It's views are great.

Stayed in December 2022

- Bed was not prepared for our child, just bed linen on the sofa with expectation of us to setup the bed and put bedsheets on, etc. Disaster.. - No separate shower gel, shampoo and conditioner at all, my wife was really upset.. - Arrogant manager at reception trying to convince us that it is Polish 5* hotel and if we want real 5* the. we need to pay for upgrade… - Balcony views to another balconies reminded me about communist panel houses

- Location - Restaurant and staff in restaurant

Stayed in October 2022

The whole stay was almost like a nightmare. It was supposed to be relaxing weekend celebrating birthday of my mum. In the end it was anything but relaxing or happy.

Staff at the reception.

Stayed in November 2022

Mold in the shower; the absence of a separate shampoo, hair conditioner, and the soap; dirty towel, elevators (need to wait for ages), grumpy/slow/often disoriented waiters in the lobby bar

The location of the hotel, saunas, the pool, outside jacuzzi, breakfast, no queues for food, a bowl and a bed for dog, the view from the bedroom, comfy bed, nice restaurant.

Stayed in October 2022

staff (!), aqua-park, lifts, cleaning, cold water in shower,

breakfast, location

Stayed in October 2022

1) This hotel does not meet its 5* category. It is overbooked - the facilities are not sufficient for the amount of guests. At times it is not even possible to use the elevators. 2) The level of staff service is mediocre. It was a problem to get an extra towel at the pool when I asked for it. The á la carte waiters are not meeting the 5* hotel restaurant service. The receptionist didn’t even ask if we enjoyed the stay when checking out. 3) This is not a pet friendly hotel - dogs (even small ones) are not allowed to the á la carte restaurant or to the breakfast area. The explanation of the staff that some guests don’t want dogs there is not good enough. In such case a separate area should be planned for dog owners. 4) The quality of materials used for the interior is not what you would expect from a 5* hotel.

Location Irena Eris SPA treatments

Stayed in August 2022

The elevators were drama. With babies who are still in a buggy, the stairs (9 floors) are not an option. The lift capacity is below average in relation to the number of guests. Everyone is sighing and complaining. The parking is quite pricey if you stay here for 2 weeks. There is no alternative, so take this into account.

It is a great hotel for families. It is definitely not worthy of 5 stars. The photos on Booking give a wrong expectation. Examples; no coffee machine in your room, only instant coffee. No toiletries in the bathroom as presented in pictures. No body lotion, conditioner etc. It is a complex building which needs some explanation as a guest. Unfortunately, we did not receive anything at check-in. There is no folder with instructions in the room. Hardly anyone speaks a language other than Polish, which is absolutely impossible in a 5-star hotel. The breakfast is fantastic, very extensive and a beautiful restaurant. The kids club is well organized and the ladies who work here are very friendly, helpful and great with the kids.

Stayed in August 2022

Long quee to the reception, over 30 min waiting, food from A la carte tase terrible, only few options to chose from but still very poor quality food, hotel is top to bottom the cheapest Ikea so not sure how they got 5 stars, location terrible, nowhere to go unless u like to drive, stuff seems like doesn't really care, AC was turned off at night, probably so they save some money on the bills, only few lifts so always need to wait, and much more

Beds were alright, bathroom fine

Stayed in August 2022

elevator waiting time lots of wasps by the pool

room

Stayed in July 2022

insanely crowded machine for making money. the lifts take ages to get anywhere. a sadist must’ve designed the corridors and ways to go from one side to another, to get from pool to your room it can take you about 20-40 mins and it’s not a joke. there’s barely any seat during breakfast. i don’t even know where to start about the quality of food. it would be amazing for a three star hotel, not really acceptable for four, not to mention five stars (!!!). I have NO idea how they’ve managed to get five stars but it is a scandal. the staff mainly has no idea what they’re doing. even the aqua park that seemed decent had two jacuzzis broken. I highly DO NOT recommend who even is used to actual 4-5 star hotel standard.

not much. comfortable bed and decent view. design looks nice at first until you realise it’s cheap and fake

Stayed in July 2022

poor polish quality

location

Stayed in April 2022

Staff doesn´t speak english. After check out is impossible to order at pool bar.

Breakfast was good. So many parking places

Stayed in June 2022

Hot water has low pressure at our room

Stayed in February 2023

There are no comments available for this review

Stayed in January 2025

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Stayed in March 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025