Water in the swimming pool especially for the smallest guests should be warmer.

Breakfast was really good and with a lot of choices. We had junior suite so vey comfortable, spa - we were just before the winter holiday season, so water was not so warm in the babies pool, but once weekend approached they warm it up... not nice..

Stayed in January 2025

We would expect a separate hair shampoo and conditioner, not just a all-in-one shower gel. The toilet paper could be softer.

A luxurious stay in a great location, close to the ski-resort and Krynica. All of the staff was very kind, friendly and helpfull. Very comfortable and spatious rooms. Truly delicious kitchen to keep your tummy satisfied all day long. Breakfast buffet with extremely wide selection of the most delicious meals. Free ski-shuttle service, wellness area, fitness gym...this hotel offers a wide variety of services and activities, too many to name them all in this paragraph.

Stayed in January 2025

Noisy water pipes in the room at nights

Services for children

Stayed in November 2024

Nice location.

Stayed in August 2024

For so perfect hotel better coffee in hotel bar will be suitable.

Perfect location, service, staff, food and activities for children.

Stayed in August 2024

We accidentally ordered one room in a building without a connecting corridor, the price was the same as for a room in a building connected to the main building... We wanted to live close to each other, they gave us such an opportunity at reception, but of course in that building with no connecting corridor.... Although hotel was definitely not full, in the sauna area there were warnings and instructions only in Polish, I would appreciate sauna sheets as it is in other wellness hotels, quite annoying gentleman at reception at the entrance to the pools it was uncomfortable to hear creaking and movement from the room above our room When leaving the hotel, they gave a small gift in the form of a snack, they did it for a couple of years, they don't do it anymore

great choice of food for breakfast, beautiful setting welcome in the fridge mineral water, beer and sweet drinks good food and very friendly service at Kiepura restaurant

Stayed in March 2024

Amazing hotel, good food and services

Stayed in January 2024

Cold temperature in room

Wellness

Stayed in December 2023

The parking… our room (building 9) was over 400m away from the main building where the parking was. We had to drag the suitcases in the snow. We we offered norther parking at gate 3. Do not take it. It is much further than on the map provided at the reception. The hotel should improve this situation. Pool area was cold… both water and air

Lot of stuff to do with the kids. Nice breakfast

Stayed in December 2023

just furniture in the room may be refreshed

Very nice location and staff. I have a present from the hotel for my birthday, it was very pleasant, thank you very much! Very nice and varied buffet breakfast, everything was tasty and fresh. There are a lot of entertainments for kids, we have enough time for relaxation, while our kid was under supervision:)

Stayed in September 2023

Everything was ok - breakfast, pool, room and staff. It is very nice hotel located in beautiful nature.

Stayed in August 2023

The pizza in the Italian restaurant is not Italian pizza, it looks like fast food. Big variety of meat in the breakfast, and almost no fish (for those who don't eat meat)

Very nice place, perfect service, client oriented, delicious breakfast

Stayed in August 2023

Everything was perfect.

Great place, great facilities!

Stayed in July 2023

The air conditioning in the room would randomly switch off over night, several times. The choice of food for for breakfast is a little different to typical UK choices but quality is good and there are lots of options. The restaurant can get really busy at peak times. Parking is a real challenge, there simply isn't enough space for cars in the main car parks close to the hotel but, we were given a remote control keyfob to access car park 3 at the very top of the grounds, which meant we always had somewhere to park.

Lovely hotel in a lovely location. Plenty of space and well equipped room. Lots of great facilities to use too. There are also some shops very close by for buying food, drinks, milk, etc. The room has a fridge but it was quite small. The walkways between buildings allow you to access most areas without getting wet if it is raining.

Stayed in July 2023

Four star hotel, five star experience

Stayed in July 2023

Excelent service, beautifill mountans. Good Parking. Clean and comfortable rooms.

Stayed in June 2023

Can't fault anything. Amazing accommodation

The facilities are amazing, pool, saunas, bowling alley etc. Plenty to do with the family rain or shine.

Stayed in June 2023

A lot of space to spend a nice time, both for children and adults, the hotel offers a lot of attractions and entertainment, very good food, nice people in the spa and in other rooms I highly recommend

Stayed in May 2023

Swimming pool is too small. Good for kids.

Breakfast variety

Stayed in May 2023

Small car park.

Amazing breakfasts

Stayed in February 2023

N/A :p

We did like all and thats why it was another and not last time @CzarnyPotokRSC

Stayed in January 2023

Simple things like lamp did not work. Wall paper starts to peal off from above radiator. Doors for the fridge were crooked and hard to close. Maintenance department could have a closer look at those.

Great place to spend your winter holidays. Food was great and everyone could pick something what they like. We were in group of 4 plus a dog. Room was comfortable and there was a lot of space for everyone.

Stayed in January 2023

It was awesome

Stayed in January 2023

all.

Stayed in November 2022