Spa should have a jacuzzi.

Really nice place to visit with family. Nice staff, good facilities. When will they add a jacuzzi to the spa area it will be perfect. The Loft restaurant is really value for money! Chef and his crew really do exceptionally good work in the kitchen.

Stayed in September 2024

The sleep quality was not so good because of the bad mattress and not good air conditioning system

The very green area next to the river is perfect for a walk in the woods with a dog. Also, the EV charger next to the hotel made the trip very convenient for our trip

Stayed in July 2024

View from balcony was to building constructions, buildings started at 7am every day. Personel at the bar could be more as we had to wait long for order or pay.

Nice, calm place very close to mountain hiking trails. Very good food. Staff was friendly, but not all spoke in english. Good place to spend time with family, relax.

Stayed in June 2024

The staff don't speak English, it was some times hard to understand what we are asking. The last evening there was no enough food in the hotel's restaurant, we had to find another place for dinner

The pool, sauna, the room was great with the beautiful view

Stayed in January 2024

The wellness zone has a bit of an unpleasant vibe - the cold lightning, sports-hall-like atmosphere is not really fitting to the wellness style in my personal view. Single Finnish sauna, in which the temperature could be higher. Also, other users would enter the sauna in flippers and wet swimming suits.

Very nice location, a room with a balcony and an interesting view through the big windows. Breakfast was served in a spacey restaurant with lots of windows, excellent food quality and choice.

Stayed in November 2023

We were given a room for the handicapped which meant our small children kept pressing the alarm buttons and our shower head was at 160 cm height which was annoying. The shower was not separated by anything therefore an anti slip mat is essential - I slipped and severely bruised my finger due to this. I reported it to reception and asked for medical assistance but was coolly waved away. Also I didn't appreciate the parking fee of 30 PLN/day which I was informed applied only to booking.com customers - a bit annoying. The location was a bit out of the way - a good drive was needed to get anywhere.

Lovely roomy hotel with superb breakfast. Swimming pool and wellness center was a huge added bonus. Our dog was half price dus to its small size. For two evenings a week there was fabulous animation for small children which was greatly appreciated. The hotel restaurant served very tasty food and the service there was lovely.

Stayed in July 2023

Staff at the reception does not speak english. Pool area looks a bit worn out.

Spacious rooms, tasty breakfast, hotel is situated in a very calm area.Good value for your money.

Stayed in August 2023

poor breakfast and the staff was not specially nice. i was Third time in this hotel and I first time i had to pay extra for the parking and the room was incredibly small.

location is nice and the hotel is generally nice

Stayed in July 2023

I liked everything, just a shame about the spa, my partner wanted to use it, but couldn’t as the member of staff was busy.

location, excellent Mountain View.

Stayed in January 2023

The toaster didn't work all the time. But that's all. We had no feather comments.

Every morning we had a very nice and delicious buffet breakfast. You could choose between different kind of breads, even gluten free if you asked for that, yoghurts, juices, eggs, sausages, quiches, coffee etc.

Stayed in December 2022

Reception was below hotel standart. From dress-style of receptionist to mess on table (some list of papers everywhere), to small chaos, …chance to improve 👍

Nice hotel, new modern, clean, …

Stayed in December 2022

A sofa was with old dirty spots. Extremely bad coffee during the breakfast (all two mornings as we have stayed). There isn't a towel heater in the bathrooms, so we couldn't dry our swimming suits and towels after their usage.

Good and nice location, all around mountains. Great that we could stay with a dog with no additional fee and got a free big parking as well. Big, normal room and comfortable bathroom. Very silent location. A swimming pool area was simple, but cozy and warm with not a bright light - was possible to relax. There is no hot tub, so it's very great that water was not so cold (~31 degrees) in the swimming pool. Good size of it. I also remember a big assortment of different cheese in the breakfast.

Stayed in November 2022

Small pool area, no possibility to get any drink at the pool.

Stayed in August 2022

The bathroom has no ventilation, how can it be?

Nice swimming pool operating from 8 a.m. to 10 p.m. Ample parking lot. This hotel is certainly NOT located in Szczyrk. Who wrote the description? It didn't matter for this stay, but in winter people might get upset, there are no winter sport facilities and it takes (in winter) an hour to get to facilities in Szczyrk. Improve!

Stayed in August 2022

With the exception of reception staff, the hotel is nice with very good service

Stayed in August 2022

Difficult to go around with stroller inside the building as some areas were reachable only by stairs The room intelligence system which controls AC and other stuff was very luminous and annoying during the night

Nice location in the mountains surrounded by trees, beautiful room, spacious balcony, comfy beds. Nice room with games for kids and very good breakfast. The internal restaurant was a bit pricey but offered a nice variety of good quality meals

Stayed in August 2022

I found the staff were unfriendly downtimes borderline rude. Felt everything was a chore. Very poor English It’s quiet far out which on booking.com doesn’t specify that. Would certainly need transport.

I liked the hotel itself. Very clean and lovely food.

Stayed in July 2022

Shower drain was blocked.

New, clean rooms, great location and views. Really good restaurant. Decent prices. Rooms sound proofed really well.

Stayed in July 2022

No character. Noisy. Shower flooded the floor

Location close to nature

Stayed in May 2022

Poor restaurant services. Awful gym, almost non existent

Stayed in April 2025

loud noise out the windows- air con vents & new bld construction noise on the restaurant patio from air vents again restaurant decor no fresh juice for breakfast /was told to pay for one at the restaurant (?!) ripped towels in the bathroom

nice receptionist nice location

Stayed in August 2024

1. Reception staff very unpleasant, definitely need training, perhaps better conditions, there is clearly a problem there. 2. No other way but through main hall to get to the wellness area from the rooms which is rather inconvinient. 3. Transport to the ski slops from the hotel is problematic, hotel doesn't offer any for guests.

Great restaurant menu, very tasty dishes, good wine selection. Nice staff there too. Large swimming pool. Clean, modern rooms. Great views from the balkony.

Stayed in February 2023

There was an extremely loud ventilation exhaust right below our windows. When we asked what exactly was it and did it at least turn off at night (as it turns out it doesn't), the lady at the reception said it wasn't any of her business and we shouldn't bother her. The next day we complained about it to another lady and she was shocked by her colleague's behavior and offered us free massages (which we didn't take). And while she seemed sincere in her apologies (for her colleague, not for the loud exhaust), this didn't help us sleep at night. I realize this is for warmth and ventilation, but you can't build like this.

Stayed in February 2023

-Prices -Paid parking -Every morning same breakfast -A lot of people in swimming pool -No spa - only 1 sauna -There is no gym - only machines without any weights -No radiators - only clima -Dinners too expensive = 25€ per person is sick for Poland. -Stuff there barely speak english - only polish. -Cleaning lady removed some stuffs from room when we was not there, and which was not classified as a trash. -Breakfast could be from 7:00 -For 4 star hotel there is nothing to play with as example - small tenis table, proper gym, biliard, ... -For 6 days and 2 people they gave you 2 toilet papers rolls and 2 ear cleaning sticks. -After 3 days of stay half of the sockets stopped working without any reason. - so we had only 3 sockets available which was behind the drawers and TV socket didn't worked either. -Coffee machine didn't work for 2 days. -If you want to take coffee from breakfast to your room, you have to paid for this. -Minibar - also have to pay. -Massage prices there was too expensive for poland. 25 minutes- 20€. Compare with Germany that's too much. -If you want bathrobe you have to pay daily 4€ for 1 piece - which have to be for free in 4 star hotel.

-Location -Quite environment. -Breakfast taste good. -Shower was big and comfy. -Comfortable bed and mattress. -Big shelfs and drawers for your personal stuff. -Card locking doors. -Location to Szczyrk ski resort was near.

Stayed in February 2023