We have paid a bit extra for the mountain view, and were put to ground floor looking at the parking. When inquiring at the reception, we were told this side is considered mountain view even if you don't have it. Not even a free coffee as a compensation. :(

Nice hotel, clean and comfortable. Decent breakfast. Spa was ok, but below the standard of Austrian hotels, crowded. As a mountain hotel it would deserve better.

Stayed in December 2024

The room heating was hard to adjust. It was still colder than expected.

One of the best Breakfasts in my life.

Stayed in February 2025

They don't have that much parking. The indoor pool area could also be bigger for such a large four star hotel.

Great location, nice sauna area, very clean, excellent breakfast, luxurious linens, comfortable bed. The room we stayed in was super (suite with jacuzzi) it even had two bathrooms.

Stayed in January 2025

Full car parking

Wellness

Stayed in December 2024

Just would be better if at least bar was open until 00:00, in weekdays it worked until 10 pm and that’s not enough (

Comfortable and very clean hotel, kind staff especially the bar man who was very professional! Spa was amazing even if it’s not that big area. We really enjoyed our stay in this hotel and the nature around the hotel)

Stayed in November 2024

Access road, the last 100 meters are not very good quality

The hotel is surrounded by forest. Nice view from the part of the rooms. Good Spa. Very clean. Great breakfast. Rather far from Szklarska Poręba, better to be on a car

Stayed in August 2024

Bakery products on breakfast could be much better. Breads not really fresh. Ongoing case in many hotels unfortunatelly.

Nice, peacefull location. Very comfortable beds. Clean

Stayed in August 2024

Outside pool was closed, too little choice at breakfast

Quality

Stayed in August 2024

All perfect nice, all clean ,very helpful people ,good food

Stayed in August 2024

Just a few things. Wooden planks on the balcony are really not good finished. Easy to get a splinter. Paid parking and a little bit too cold temp set on the aircon for us as default although can be set as you wish.

Nice clean hotel. Food tasty. Pool was fine and at our stay not too busy though high season. Good starting point for walks into the forests that are all around.

Stayed in July 2024

Air-condition in restaurant - water drain from the ceiling down on the plates, tables and floors…

Property is clean, well designed and well executed!

Stayed in July 2024

- swimming pool & SPA - friendly staff - nice food - comfortable rooms

Stayed in June 2024

Staff in the restaurant was not polite

All was perfect

Stayed in June 2024

Pool opening hours 9 a.m. is too late

Stayed in June 2024

Very nice stuff, clean room with great view, excellent food and cocktails

Stayed in April 2024

the dinner and cafeteria dishes were not satifactory

the cleanlines, the view from the dining room, the facilities

Stayed in March 2024

The spa was fine, however there were a lot of people from my point of view. Also the children shoud have restricted accesses.

We stayed here with friends for a weekend. Everything was really good, especially breakfast. The rooms are comfortable with beautiful views.

Stayed in February 2024

- fewer places for a la carte dinners

+ very nicely furnished room + helpful staff + wellness + excellent breakfast

Stayed in February 2024

The wellness area is a bit too small for the size of the hotel. It was a challenge to find empty sunbed or to have a place to relax after sauna. So we went there in the evening when other guests had dinner. Also I don't understand why you have to pay for parking, when you have to use the car to get there. It should be included in the price of stay.

The hotel was very nice, everything looked like new. The rooms were spacious, comfortable and well equiped with a great view from the balcony. Food was also great, large selection for breakfest and very tasty a la carte options (asian menu). Which was a pleasant surprise, because usually hotel kitchens aren't that great. Also great drinks at the lobby bar.

Stayed in February 2024

No locker/ski room for safe equipment storage

The room, the friendly staff, the great location

Stayed in February 2024

Fitness/Wellness could be easily crowded- just recommend to visit the hotel during week if you want to enjoy more space. Way to hotel was full of holes (destroyed by heavy vehicles from building works around) - drive carefully.

Hotel is new, with great parking and wonderful views. Rooms are very nice, comfortable, the bet as well. Breakfast is tasty and restaurant for dinner works well. Not in the city center but this is definitely nice because of nature.

Stayed in November 2023

The staff in the breakfast basically clear up the muesli in front of me knowing that I was taking some jogurt. The lady in the pool saw me fell off the sauna because the floor was full of water. The only thing she said was there are so many people there is no point cleaning 🤣🤣🤣🤣. The gym was basically dirty I don’t there was any cleaning for days

The hotel is new everything was good the design, the room was comfortable enough for us. We traveled as big group 10+ people and we were accommodated next to each others, which was very nice.

Stayed in December 2023

Little bit busy breakfast Weird mirror position in the bathroom

Super comfortable bed and nice view to the mountains. Very clean apartment and wellness part. Friendly staff.

Stayed in October 2023

Parking - even it was requested in advance, on arrival we were informed there is no spots available as to many guests in hotel. Thanks to staff on reception, who helped to resolve this small issue, so still OK.

Hotel is very nice and comfortable. It is a good value for family - for childrens there is a fun room (kids club), adults will find a bar with reach offer :) finally spa was a big plus: swimming pool, sauna and hamam. The hotel staff was friendly and helped with parking problem. Breakfast and dinner were good; variation of everything, including fruits, vegetables and etc.

Stayed in August 2023