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  5. Reviews of Condado Palm Inn San Juan, Tapestry Collection by Hilton

Reviews of Condado Palm Inn San Juan, Tapestry Collection by Hilton This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

55 Condado Avenue, Condado, 00908 San Juan, Puerto Rico

#44 of 93 hotels in San Juan

Guests' Choice

Review Score

Based on 903 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Location

    9.1

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    7.6

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: May 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Premium Queen Room with Two Queen Beds and Partial Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    The price is overpriced for a normal regular room other than that location was cool

    First and foremost when I arrived front desk was Extremely welcoming. Genesis Frances did a Fantastic job checking me in and making sure I felt comfortable during my visit. Genesis you are an Amazing host keep up the good work. Love the fact that it was so close to the beach. Only down fall is I think it’s overpriced for the type of room but overall place was great staff was great and I would stay again (if the price is right)

    Stayed in May 2023

  • Reviewed: May 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location !!! A literal 2 min walk to everything ..beach bars stores and 24 Walgreens

    Stayed in May 2023

  • Reviewed: May 17, 2023

    7.0
    Over priced
    • Leisure trip
    • Solo traveler
    • Premium King Room with Sofa Bed and Partial Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    You have to pay for parking and the included breakfast is not included

    Stayed in May 2023

  • Reviewed: May 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Premium King Room with Sofa Bed and Partial Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    they were very clean

    Stayed in May 2023

  • Reviewed: May 16, 2023

    8.0
    Safe, affordable and accessible.
    • Leisure trip
    • Group
    • Premium Queen Room with Two Queen Beds and Partial Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    There wasn’t anything we did not like within the hotel. The staff were nice, the room was clean and the price for the area could not be better.

    The room was a good size, offered a mini fridge, iron and microwave. It was close to the beach and was in a safe location. We really enjoyed the food options within the hotel, pool and hot tub.

    Stayed in May 2023

  • Reviewed: May 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Oh.....the parking fee was excessive and a turn off. Only for this reason, I will not be able to come back. Can you imagine paying $25.00 per day for 7 days?

    The stay is always great.

    Stayed in May 2023

  • Reviewed: May 12, 2023

    8.0
    Had a good stay overall. Pool area was good. Staff very friendly.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Not one mirror in the room but bathroom mirror. Two outlets in the room did not work. Ice machine on floor was not working.

    Clean, good facilities, good staff, safe in room. good location and beach access.

    Stayed in May 2023

  • Reviewed: May 4, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The most uncomfortable bed they have.. squeaky and hard..🫤

    Great location

    Stayed in April 2023

  • Reviewed: May 3, 2023

    8.0
    Love it
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything is good and I will be back soon.

    Stayed in April 2023

  • Reviewed: May 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was extremely slow; inattentive. Lots of standing around.

    Good value for price.

    Stayed in April 2023

  • Reviewed: April 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Premium Queen Room with Two Queen Beds and Partial Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s so cold in that hotel and I understand. It’s an island. But at least let the customers pick their own room temp.

    Staff was very welcoming despite the issue of my card not being to go through

    Stayed in April 2023

  • Reviewed: April 26, 2023

    8.0
    beautiful facility with great pool and amazing location
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed and Ocean View
    • Stayed 6 nights
    • Submitted from a mobile device

    didn’t like having no windows that opened

    amazing location

    Stayed in February 2023

  • Reviewed: April 25, 2023

    9.0
    Nice hotel in convenient location in San Juan
    • Leisure trip
    • Couple
    • Premium King Room with Sofa Bed and Partial Ocean View
    • Stayed 3 nights

    Nice hotel in a really convenient location, quick drive to Old San Juan, walking distance to everything in Condado and Loiza. Nothing was extraordinary, but everything was very good. No complaints at all

    Stayed in March 2023

  • Reviewed: April 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds and City View
    • Stayed 4 nights
    • Submitted from a mobile device

    How taxis are so over priced, definitely use Uber

    The hotel was very clean

    Stayed in March 2023

  • Reviewed: April 24, 2023

    8.0
    location was great , staff was great Jowy, genesis and Jinnie we’re awesome help
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    lots of extra un explained charges to my card.

    great location .. staff was great and very clean ..

    Stayed in April 2023

  • Reviewed: April 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice hotel right in the center of town. The ocean is a few hundred feet away quick walk. Lots of restaurants within walking distance drug stores and a few souvenir shops. There is also a casino across the street. . I would stay here again.

    Stayed in April 2023

  • Reviewed: April 20, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Premium King Room with Sofa Bed and Partial Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool was too small Couldn't adjust the air conditioner temp. I was cold.

    Location Parking Breakfast option

    Stayed in April 2023

  • Reviewed: April 19, 2023

    7.0
    enjoyable but could be better
    • Leisure trip
    • Couple
    • King Room with Bath Tub - Mobility Accessible/Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    room was not cleaned daily or replenished with new towels. bathroom door was a sliding door so not much privacy. parking was a bit complicated at first. card wouldn’t not work some days

    great location, near lots of restaurants, and great beach.

    Stayed in April 2023

  • Reviewed: April 15, 2023

    8.0
    Very comfortable!
    • Leisure trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds and City View
    • Stayed 5 nights
    • Submitted from a mobile device

    Everything was great with the exception of a day where the cleaning crew never did my room when I had requested for a late clean up. I was glad though that the front desk sent me towels and toiletries with a very kind associate and they also collected the garbage and changed the trash bags. They tried :) and I had kept my room clean for the most part.

    I liked the convenience of the location and the onsite coffe shop and restaurant. I also liked the cleanliness of the entire facility, for me that is a must and this was a plus.

    Stayed in April 2023

  • Reviewed: April 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Busy street, noisy

    Stayed in March 2023

  • Reviewed: April 13, 2023

    8.0
    Loved my stay and would stay there again and again !!!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Just that the restaurant did not have enough options to eat for people who don’t eat pork. but over all good place.

    the beach is really close and everything is within walking distance.

    Stayed in April 2023

  • Reviewed: April 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Premium Queen Room with Two Queen Beds and Partial Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    The location was excellent.

    Stayed in April 2023

  • Reviewed: April 10, 2023

    8.0
    overall, pleasant stay. great restaraunt and cafe in building
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    jacuzzi didn’t work. lukewarm

    close to beach. good omelette station. nice lobby

    Stayed in April 2023

  • Reviewed: April 8, 2023

    9.0
    A good, basic hotel with a very convenient location.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The check-in was quite slow as they couldn't find the booking. com booking. They were very nice about everything and gave me a free bottle of water and I used the wifi, but frankly I was very tired and would have preferred that they find my reservation.

    Very nice bonus to have a pool in the middle of the city. The facilities were quite basic but that's all I needed, so it was fine for the amount of money paid.

    Stayed in January 2023

  • Reviewed: April 7, 2023

    7.0
    It was a good place to stay
    • Leisure trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds and City View
    • Stayed 6 nights
    • Submitted from a mobile device

    The cleaning staff was doing bare minimum. For example, the sand from the beach on the floor was still there after cleaning. The fan was loud, but fortunately we took it as a white noise When we koved in, there was no soap bars. We had to go and get it from reception

    Hotel was clean and well kept. Reception was prompt and helpful

    Stayed in April 2023

Showing 76 - 100

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