Reviews of Condado Vanderbilt Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1055 Ashford Avenue, Condado, 00907 San Juan, Puerto Rico
#17 of 93 hotels in San Juan
Guests' ChoiceReview Score
Based on 537 hotel reviews
Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
9.3
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Facilities
9.0
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Staff
9.2
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Value for money
7.9
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Free Wifi
8.4
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: December 6, 2023
Geraldine
United States8 Reviews1 helpful vote“Excellent staff, holiday decor, pool options, clean rooms with an Instagramable view and more!”I loved everything Condado Vanderbilt had to offer.
The staff are outstanding! Thank you to each one of you for being nice and caring. The immense amount of pool options and holiday decor made my stay very welcoming and elegant! THANK YOU!
Stayed in December 2023
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Reviewed: November 27, 2023
Tiffany
United States2 Reviews1 helpful vote“Loved it! Will definitely come again”My family and I enjoyed the hotel. Dennise from front desk was very nice and helpful.
Stayed in November 2023
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Reviewed: November 17, 2023
Nelly
United States8 ReviewsExceptionalBeautiful property ! Excellent service !
Stayed in November 2023
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Reviewed: November 15, 2023
Patricia
United States1 review“It was a nice place to stay.”The beach could have been better.
We did not have breakfast at the hotel.
Stayed in October 2023
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Reviewed: November 12, 2023
Arva
United States2 Reviews“Wonderful visit to Condado Vanderbilt. The pool and waterfront views were amazing.”The price point. But it was worth it.
The Vanderbilt lives up to its namesake. Beautiful property with lovely amenities and staff. The champagne at check-in and the pool and beach area are superb.
Stayed in November 2023
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Reviewed: November 9, 2023
Melissa
United States9 Reviews1 helpful vote“True meaning of paradise.”N/A
It was clean, the staff was amazing and there was even an adults only section.
Stayed in November 2023
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Reviewed: October 23, 2023
Jarvis
United States1 review“Awesome beautiful place and people”Over charging I book and end up paying a lot more over $400 more
Everything the people the location this place has everything you need for just yourself or couples priceless!!
Stayed in October 2023
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Reviewed: October 23, 2023
Katherine
United States4 ReviewsWonderfulThe staff from the door men, to the front desk, to the restaurant staff - everyone was lovely and helpful.
Stayed in October 2023
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Reviewed: October 20, 2023
Manetta
Puerto Rico1 review“My stay was amazing I do it all over again”Love everything
Breakfast was also amazing fresh fruit fresh good the service was phenomenal
Stayed in September 2023
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Reviewed: October 13, 2023
David
United States1 review1 helpful voteWonderfulToilet in the room sometimes did not work. A little overpriced.
Everything was great
Stayed in October 2023
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Reviewed: October 7, 2023
Michele
United States13 Reviews3 helpful votes“Relaxing, Clean, Decadent and the hotel they has everything you need for the perfect get away!”Everything was just great!
The hotel has so much history & glamour. I took my husband here for a very special birthday. I made a call prior to arrival spoke to Gustavo who was accommodating, professional & kind. I arranged for a surprise in the room which was beautiful with balconies overlooking the ocean & the suite was spectacular. From the moment we arrived The staff was exceptional. The room service was great they have butler service which makes you truly feel special. It is the perfect combo of glam yet everyone is so nice. I will be sure to book at this hotel again & again! Thank you to everyone at the Hotel for making my husband's Birthday so fabulous!
Stayed in September 2023
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Reviewed: October 6, 2023
Jerry
United States1 review“I give it a B+ that would have been ab A but for the citrus issue. Had it been all inclusive... A+”We made it clear at every restaurant visit that my wife has a rare allergy.... citrus. We discovered on the last day that the first restaurant we visited on the first day allowed her to order chicken that made been been marinated with a citrus product. Which explains why she felt ill on the second day. Other than that, CV was great.
Hotel staff was great. I remain unclear whether staff at the restaurants were CV employees or not. A few times, a couple of them were not at the top of their game.
Stayed in October 2023
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Reviewed: October 5, 2023
David
South Africa4 Reviews“It was pleasant”Where not told main pool was under renovation - room service was average - I had to phone everyday after 2 pm to have room made up.
Pleasant - staff friendly
Stayed in October 2023
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Reviewed: October 1, 2023
Nathan
United States1 review“Excellent and would return again!”The property was clean and spacious,very professional but also enough laid back to feel comfortable
Stayed in September 2023
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Reviewed: September 29, 2023
Panamatraveler
Panama45 Reviews5 helpful votes“Quality hotel, but be prepared to pay for it”Dinner service at Ola was slow and food quality was average. Different from the morning/breakfast experience which ended up being the opposite.
Room was big enough for two people + 2 bags. Had a beautiful patio which we did not enjoy much due to the hot/humid weather. Bathroom is outdated but very clean. Drinks and ambiance at VC Lounge was good (stiff prices though).
Stayed in September 2023
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Reviewed: September 28, 2023
Maruska
United States1 review“Exceptional service and facilities. I will be back again and again!”Construction began while we were there, however, for our inconvenience, they offered us a discount. I'm realizing that timing for maintenance can never truly be without inconvenience.
Everything from the lobby to the pools were very well maintained and comfortable. The service every day was exceptional. The staff was helpful, friendly and knowledgeable. They went out of their way to make me feel special for my birthday celebration.
Stayed in September 2023
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Reviewed: September 26, 2023
Yvonne
United States1 review1 helpful vote“Good experience.”no business center
Stayed in September 2023
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Reviewed: September 24, 2023
Joseph
United States3 Reviews3 helpful votes“Best hotel on Condado beach, hands down.”Property was extremely clean and beautiful. The staff was very accommodating and friendly. Housekeeping was top notch.
Stayed in September 2023
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Reviewed: September 24, 2023
William
United States10 Reviews1 helpful vote“It's worth the price.”There was nothing we didn't like.
Staff was exceptional! Loved our stay.
Stayed in September 2023
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Reviewed: September 18, 2023
Eulanda
United States12 Reviews4 helpful votes“I would stay here again!”More swimming pools, quality of water (hard water in shower)
The hot tub was amazing
Stayed in August 2023
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Reviewed: September 17, 2023
Darryl
United States27 Reviews3 helpful votes“Wonderful and relaxing stay in San Juan”We liked everything about the property.
The property was absolutely fantastic! Great location in the Condado beach area. Beautiful rooms, great facilities, fantastic restaurants and an amazing infinity pool overlooking the ocean. But the best thing about this property is the amazing staff that was so warm and welcoming. We will definitely stay at this property again the next time we’re in San Juan.
Stayed in September 2023
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Reviewed: September 14, 2023
Pauline
United States6 Reviews1 helpful voteExceptionalToo expensive
Everything
Stayed in August 2023
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Reviewed: September 12, 2023
Geraldine
United States6 Reviews5 helpful votesWonderfulExpensive! The area as well.
Beautiful hotel. Gorge location. Bit on pricey end.
Stayed in August 2023
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Reviewed: September 10, 2023
Won
United States1 review1 helpful vote“It was good but pricy”Would be nice we could buy small bites for morning at the hotel such as yogurt
We love breakfast
Stayed in August 2023
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Reviewed: September 9, 2023
Elizabeth
United States32 Reviews2 helpful votesExceptionalEverything - views were great, gym was great, staff was friendly and great
Stayed in September 2023
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