The hot tub's blowers were not able to be adjusted. And, the pool area could be cleaned more frequently.

The location was excellent, property beautiful and well-maintained. The staff were superb - attentive and so kind, even when we arrived at 3am.

Stayed in November 2023

Considering that it is a 300-year-old building, I would say that I would prefer a bigger bathroom.

It is an amazing location with a genuine Latin American historical feeling, not 'forced' but organic, with easy parking next door and right in the center of Old San Juan. The staff were great, and the veranda, afternoon drinks and entire setup are quite an experience. This is a way to be dropped down right into the culture, and is not a "resort" type experience.

Stayed in November 2023

We had to wait some 3 hours when we got there because the room was not ready for us. Another thing was the fact that room service was not good plus when they did come they left the door unlocked and the bathroom mirror was broke off the wall and never replaced.

The room and the restaurant were great!

Stayed in November 2023

Communication. We knew we would have to park offsite, but didn't realize how bad (impossible to move) traffic would be when we arrived. To make matters worse, we arrived just as a wedding was starting so the valet service/parking was not available. If the staff would have communicated best times to arrive we could have avoided some of the stress. My husband was ready to check out and go somewhere else before he even set foot into the room due to the traffic woes trying to get to a parking deck!

This is a historical property and we wanted to be able to experience it as much as possible. We loved the spectacular views and all the artwork there. The location was hard to beat, too!

Stayed in November 2023

The hot tub wasn’t hot the whole time during our stay.

Wine and cheese hour was great. Location was great. Staff were all super helpful.

Stayed in November 2023

There was a leak coming from my bathroom ceiling

Stayed in October 2023

Wifi, hot water.

Great breakfast. Most comfortable pillows and mattress ever. Wifi non existent. Hot water for showers sometimes.

Stayed in September 2023

The swimming pool is too small, it’s an oversized jacuzzi. The internet has a lot to be desired very poor signal in the rooms we had to go out side to use, bathroom needs better attention

Very central, 10 to 15 minutes walk to all the points of interest in old San Juan

Stayed in August 2023

No parking onsite so this was a bit tricky if you have a car.

Amazing location in unique accommodations. We made great use of the rooftop plunge pool each day to cool off, morning coffee on the veranda overlooking the plaza was the perfect way to start each day!

Stayed in September 2023

The wifi coverage was pretty bad in the hotel. There were a lot of areas where you could not get a Wi-Fi connection at all. Other than that, we also had a water leakage in the room at a couple of places, which was kind of annoying given that it is a pretty expensive property. The staff was prompt to address but it was a constant thing with water leakage.

Overall the location was just incredible. It was right in the middle of Old San Juan and had everything required nearby. I would give 5 stars for the location only. Other services were also pretty good.

Stayed in September 2023

I liked everything.

Location, staff, service.

Stayed in September 2023

Air conditioning too hot

Location, staff

Stayed in August 2023

Some malfunctiobs with some appliances and electrical outlets. No WFI inside the room. WFI is available only in common areas.

Location, design, courtesy wine and cheese cold water and coffee every day.

Stayed in August 2023

Everything was going great until I saw a small cockroach in my room near the entrance. I stood up and closed my suitcases, backpack etc. Honestly, I just couldn't sleep after that.

Great location, beautiful decoration. The room was spacious, the bathroom remodeled and nice. Great ambiance. And I loved the complementary drinks and cheese in the afternoon.

Stayed in May 2023

We felt our AC wasn’t cooling to the setting we put it on

It was beautiful, great location for shopping, dining, and exploring the city. The staff was always very nice and helped answer all of our questions. The plants and flower pots within the property were all beautiful and made the experience even better!

Stayed in August 2023

We are a family of four and had booked a room with two double beds and upon arrival they said they had “upgraded” our room which we were pleased to hear but it was a room with a king bed. I think they oversold the rooms with double beds. They ended up giving us a room with a king bed and a pull out couch which is not what we reserved but was fine. Did not appreciate them trying to see us on the “upgrade “

Stayed in August 2023

Breakfast is really good, BUT, once you book on booking and choose between continental and American breakfast, then you are locked into it and cannot make any modifications. I was able to switch one day from American to continental, but it was like pulling a tooth. For the price you pay, a little more flexibility would be appreciated, especially considering that I was asking to switch to something less expensive than what I paid for.

The location and the whole vibe of the hotel. Staff was very friendly and helpful

Stayed in August 2023

Location not car friendly

The room was clean with high ceilings and a great view

Stayed in August 2023

see full review above - positives and negatives - but overall positive experience.

Hotel is a bit dated but in a great location. Pool isn't really a pool but more of a "plunge pool" - to me this was fine and it was quiet before 12 each day. Later in day you might feel you were sharing a bathtub with a lot of strangers. Hot tub was nice and good view from roof deck (some umbrellas for shade). Wine/cheese happy hour was great, and hostess was quick and polite. Didn't eat at hotel so I can't comment. Did get drinks - one bartender would bring drinks to rooftop; other one didn't offer (overall service is hit or miss but leans toward quite positive). Bottled water available at all times and there was coffee available all morning at no cost. Great location and staff were great at making dinner reservations. Third time staying there. Beds comfortable - balcony isn't a balcony and bathroom amenities quite limited.

Stayed in July 2023

Our room was cleaned just after 5 pm and after we complaint to the manager

Large rooms, located in a very good spot in central of old san Juan. Most of the staff are very helpful and the manager is very kind. The wine and cheese are served every fay at 5 pm And it is opportunity to meet more people

Stayed in July 2023

Bed can use a better mattress.

Nice hotel with very nice staff.

Stayed in July 2023

The pool is small, in case that was a deciding factor for you. I did Vieques prior to San Juan, so had enough sand and water already.

Conveniently located, lovely building and staff. The small perks are nice - free water bottles, morning coffee, afternoon wine. The restaurants on location are good, but feel understaffed. AC worked perfectly.

Stayed in July 2023

No issues at all. We stayed a week which was probably too long for the area. You can see it all in a few days. Probably would have stayed on another part of the island just for variety.

Happy hour every night was a fun way to meet people. The hotel also has an arrangement with the Courtyard Marriott to use their beach. We did this three days we were there. Uber to Marriott was $12 each way. Marriott provided beach chairs, umbrellas and towels for free. Great arrangement considering the Marriott is 2x the cost of this hotel.

Stayed in June 2023

Showing its age and lack of enough maintenance. Fire alarms went off twice in our 5 day stay...why? No fire...but problems in the system. AC compressor in the room leaked a lot of water, the fridge was not working and had to be repaired, The bathroom was cleaned daily, but no fresh towels ( or linens) in 5 days. Housekeeping made the beds, but left garbage in cans and obvious dust on furniture. Staff was friendly, but seemed often overwhelmed. Will stay in the newer sister hotel next time in Puerto Rico.

Beautiful old building in an excellent Old San Juan location. Had to pay to upgrade rooms to get more space and be on a higher floor. Lovely complimentary 5 o'clock cocktail hour a nice social opportunity to mingle with other guests. Rooftop "pool" was small but helped cool us off after a busy day of sightseeing. Convenient and lovely patio restaurant for breakfast with excellent coffee!

Stayed in June 2023

Busy Hotel, Two weddings were held the weekend we were there. Party extended to the outdoor patio right in front of our Door. they have interior sound proof doors but, you can still hear the music while trying to sleep. Good stay, but that is something to be aware of.

Great location. walking distance to everything Old San Juan has to offer.

Stayed in June 2023